Lediga jobb Festina Group Technology AB i Malmö

About Us:
Festina Group Technology is a company that specializes in the development of connected watches for brands within the Festina Group, such as Kronaby, Jaguar, Lotus, and Calypso. As the market leaders in connected hybrid watches, we pride ourselves on blending sophisticated design with technology to enhance everyday life—making it simpler and less distracted. In our office in Malmö, we design and develop connected products for the Festina group. We’re now expanding our dedicated team to be able to increase the product offering of connected products for several watch brands within the Festina group. This job requires you to work from our office in Malmö at least 3 days a week.
Description
We’re looking for a highly skilled and dedicated Customer Support professional to join our dynamic team. As a Customer Support representative, you will play a vital role in ensuring the satisfaction of our customers by providing top-notch support and assistance. This position requires strong communication skills, a passion for customer service, and the ability to work in a fast-paced and ever-evolving environment.
What you'll do:
Respond to customer inquiries and provide support via email, chat and our platform.
Troubleshoot and resolve customer issues in a timely and efficient manner
Collaborate with cross-functional teams to escalate and resolve complex customer problems
Track and document customer interactions and provide comprehensive reports to management
Identify opportunities for improvement and make suggestions to better customer support processes
Onboarding new customers and providing training for sales staff at our stores
Conduct regular follow-ups with customers to ensure their satisfaction with our products and services

Who you are:
Bachelor's degree in a relevant field or equivalent work experience
Proven customer support experience, preferably in a software company
Excellent communication and interpersonal skills
Strong problem-solving and analytical abilities
Ability to work independently and as part of a team
Proficiency in using customer support software and tools
Detail-oriented and highly organised
Flexibility to work occasional evenings or weekends based on customer needs

Why you’ll love working here:
Flexible working hours to suit your lifestyle.
A creative workspace that sparks joy and innovation.
Opportunities for professional growth and development.
Regular team socials – because work should also be fun!
6 Weeks of holiday
Wellness benefits


Apply Today!
Ready to join our team? Send us your CV and a brief cover letter explaining what made you apply for this role at [email protected] or apply directly on our website.
We can't wait to meet you! Visa mindre

About us
Festina Group Technology is the team behind Kronaby, an international premium watch brand. That has become the market leader for connected hybrid watches. Our speciality is in purposefully designing smart, and connected products. Where the latest technology is used to make your life easier, and a little less distracted.
In the office in Malmö, we design and develop connected products for the Festina group. We are now expanding our small and dedicated design team to be able to increase the product offering of connected products for several brands within the Festina group.
What we offer
An opportunity to work with passionate people on interesting projects
A beautiful and vibrant office
A culture to thrive and grow in
Quarterly socials
6 weeks holiday
Hybrid working (2 days from home and 3 days in the office)
Weekly morning fika

Who are you?
You are a team player and thrive in collaborative environments.
You have 4+ years of experience working with UX research and design of consumer products and mobile apps.
You have a passion for understanding how people interact with technology.
You excel as a communicator, representing the customer’s perspective throughout the design process.
You are experienced in Sketch, Figma, Adobe Creative Suite, InVision or similar tools.

What will you do?
Using user research and quantitive testing develop a deep understanding of our customer needs and pain points.
Synthesise quantitative data with qualitative data to help drive product and design decisions.
Perform prototyping and user testing to validate solutions.
Create wireframes to guide design and developers in creating state-of-the-art user experience.
Be part of defining the future for connected watches within Festina Group by creating and evaluating new product concepts.

Show your skills
Applicants must provide a portfolio of work as part of their application.

This role requires you to be at our office in Malmö for a minimum of 3 days a week.
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov. Visa mindre

We are looking for an experienced Android developer who will help us in creating the next generation of connected watches for the Festina Group.
About us
Festina Group Technology is the team behind Kronaby, an international premium watch brand, that has quickly become the market leader for connected hybrid watches. We specialize in purposefully designed intelligent and connected products, where the latest technology is used to make your life easier, healthier and a little less distracted.
In our office in Malmö, we design and develop connected products for the Festina Group. We're now expanding our dedicated team to be able to increase the product offering of connected products for several of our brands such as Festina, Lotus and Jaguar.
Who are you?
You have broad technical competence and stay up to date with the latest trends within your field
You have extensive experience in software development
You have hands-on proficiency in app development for Android
You care about quality and know what is required to deliver best-in-class applications
You have an interest in connected consumer devices



What will you do?
Be part of creating the next generation of connected devices for the Festina Group
Collaborate with cross-functional teams to continuously evolve and improve our products mobile offering
Deliver state-of-the-art applications with exceptional user experience
Continuously discover, evaluate, and implement new technologies to maximize development efficiency



What we offer:
An opportunity to work with passionate people on interesting projects
A beautiful and vibrant office
A culture to thrive and grow in
Quarterly socials
6 weeks holiday
Hybrid working (2 days from home and 3 days in the office)
Weekly morning fika



If you are a problem solver with a passion for mobile development, we want to hear from you! Visa mindre

We are looking for an experienced Android developer who will help us in creating the next generation of connected watches for the Festina Group.
About us
Festina Group Technology is the team behind Kronaby, an international premium watch brand, that has quickly become the market leader for connected hybrid watches. We specialize in purposefully designed intelligent and connected products, where the latest technology is used to make your life easier, healthier and a little less distracted.
In our office in Malmö, we design and develop connected products for the Festina Group. We're now expanding our dedicated team to be able to increase the product offering of connected products for several of our brands such as Festina, Lotus and Jaguar.
Who are you?
You have broad technical competence and stay up to date with the latest trends within your field
You have extensive experience in software development
You have hands-on proficiency in app development for Android
You care about quality and know what is required to deliver best-in-class applications
You have an interest in connected consumer devices



What will you do?
Be part of creating the next generation of connected devices for the Festina Group
Collaborate with cross-functional teams to continuously evolve and improve our products' mobile offering
Deliver state-of-the-art applications with exceptional user experience
Continuously discover, evaluate, and implement new technologies to maximize development efficiency



What we offer:
An opportunity to work with passionate people on interesting projects
A beautiful and vibrant office
A culture to thrive and grow in
Quarterly socials
6 weeks holiday
Hybrid working (2 days from home and 3 days in the office)
Weekly morning fika



If you are a problem solver with a passion for mobile development, we want to hear from you!
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov. Visa mindre