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Sales Engineer

Ansök    Feb 2    Informait AB    Affärskonsult, IT
Do you want to be a part of a fast-growing SaaS company that innovates proofreading? Then we would love to welcome you to InformaIT, where technology meets precision. At InformaIT, we combine innovation and accuracy to make proofreading effortless, reliable, and fast. For more than 20 years, we have been helping global brands eliminate human error in artwork and content production. Our GMP-validated proofreading software gives the human eye a well-deserved... Visa mer
Do you want to be a part of a fast-growing SaaS company that innovates proofreading? Then we would love to welcome you to InformaIT, where technology meets precision.
At InformaIT, we combine innovation and accuracy to make proofreading effortless, reliable, and fast.
For more than 20 years, we have been helping global brands eliminate human error in artwork and content production. Our GMP-validated proofreading software gives the human eye a well-deserved break by ensuring flawless results, saving time, and delivering peace of mind.
Our flagship product, Content Compare, is 100% web-based and free from plugins. All you need is a browser to detect deviations, generate printable reports, and collaborate with ease – anytime and on any platform.
From pharmaceuticals and food and beverages to advertising agencies, our customers rely on us from the first draft to the final print. That is what we call accuracy made easy, and we would love to have you be part of it.
Are you our new Sales Engineer?
You’ll be the technical go-to person who supports sales teams, delivers engaging product demos and training, and acts as a product specialist when it matters most. You’ll champion customer success by translating business needs into technical insight, helping both customers and internal teams get the most out of our system.
This role blends elements of Customer Success, Pre-Sales/Technical Support, and Solution Engineering, with plenty of room to grow.
What you’ll do as a Sales Engineer
• Sales support (technical side): Work alongside sales to help qualify opportunities, respond to questions, and position our solutions effectively.
• Deliver demos & training: Lead engaging product demos and customer trainings that highlight real value and practical workflows.
• Act as product specialist: Be the expert on how our platform works across all modules, from basic features to advanced capabilities.
• Bridge customer, product & tech support: Translate customer needs into actionable insights for product and support teams, ensuring efficient resolution and enhancement feedback loops.
• Second- to third-line support: Resolve escalated technical queries and guide customers through deeper product problems.
• Become a super-user in all modules: Learn the product inside-out, find creative ways to apply it to customer requirements, and share that knowledge with internal teams.
What we hope you bring
• Passion for learning technology deeply and understanding how software works in real use cases.
• Confidence in presenting, explaining, and guiding others — whether it’s in demos, trainings, or technical discussions.
• A natural problem-solver mindset with curiosity for uncovering how features can be used creatively.
• Strong communication skills in English (written & spoken).
• Experience with SaaS products, structured support, or customer-facing technical roles is a plus, but enthusiasm & eagerness to learn matter most.
• Bonus: previous exposure to regulated industries (pharma, life sciences, FMCG).
How you work
• Customer-centric and proactive, meaning you anticipate needs and questions.
• A clear communicator who enjoys teaching and collaborating across teams.
• Able to break down complex problems into simple explanations.
• Comfortable juggling multiple priorities in a fast-growing environment.
What’s in it for you?
Apart from being part of a fast-growing SaaS company that delivers proven value to customers, you will also be part of a driven, ambitious, and inspiring team, with the opportunity to develop and grow with the company. We are also on an exciting expansion journey, which means you will work towards the global market and different industries.
Please submit your application in English since it is our primary corporate language.
We look forward to hearing from you!
In this recruitment process, we will apply psychometric tests from Alva Labs. We use these assessments in our process to ensure we’re providing you and every other candidate with a fair chance to show you’re a good fit for the role. Visa mindre
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Technical Customer Support Specialist

Ansök    Jan 26    Informait AB    Helpdesktekniker/Supporttekniker
About InformaIT Do you want to be a part of a fast-growing SaaS company that innovates proofreading? Then we would love to welcome you to InformaIT, where technology meets precision. At InformaIT, we combine innovation and accuracy to make proofreading effortless, reliable, and fast. For more than 20 years, we have been helping global brands eliminate human error in artwork and content production. Our GMP-validated proofreading software gives the human eye... Visa mer
About InformaIT
Do you want to be a part of a fast-growing SaaS company that innovates proofreading? Then we would love to welcome you to InformaIT, where technology meets precision.
At InformaIT, we combine innovation and accuracy to make proofreading effortless, reliable, and fast.
For more than 20 years, we have been helping global brands eliminate human error in artwork and content production. Our GMP-validated proofreading software gives the human eye a well-deserved break by ensuring flawless results, saving time, and delivering peace of mind.
Our flagship product, Content Compare, is 100% web-based and free from plugins. All you need is a browser to detect deviations, generate printable reports, and collaborate with ease – anytime and on any platform.
From pharmaceuticals and food and beverages to advertising agencies, our customers rely on us from the first draft to the final print. That is what we call accuracy made easy, and we would love to have you be part of it.
About the role
We are currently looking to expand our team with a Technical Support Specialist. In this role, you will work close to the heart of our product and technology, supporting customers and partners with more in-depth technical challenges. While you will still be customer-facing, your focus will be on advanced troubleshooting, configuration, and ensuring our solutions are implemented and used in the best possible way.
You will act as a trusted technical expert and collaborate closely with our product, development, and QA teams on complex customer scenarios and continuous improvement initiatives. As a super user of our products, you help customers solve complex issues, optimise their setups, and get long-term value from our solutions. By supporting onboarding, advising on best practices, and resolving technical challenges, you play a critical role in customer success and retention.
Your responsibility as a Technical Customer Support Specialist 
Act as a trusted technical support contact for customers and partners, taking ownership of complex technical issues and escalations


Provide advanced product and technical expertise across the support organization


Set up and validate systems for new customers, including advanced configurations


Configure, troubleshoot and optimize our services in customer environments


Investigate incidents end-to-end, perform root cause analysis, and deliver structured, sustainable solutions


Collaborate closely with product, development, and QA teams to resolve defects and improve product quality


Support onboarding and deliver technical raining to customers and partners when needed


Maintain detailed documentation of issues, resolutions, and known workarounds


Proactively identify recurring patterns in support cases and drive improvements to processes, product quality and documentation


Ensure customers get maximum value from our solutions through expert guidance and best-practice advice


Act as a brand ambassador, fostering trust and long-term relationships with our user community

We think you have
Proven experience in technical customer support, application support, or 2nd line support within a SaaS or tech environment


Strong technical troubleshooting skills and the ability to analyze complex issues end-to-end


Excellent communication skills in English, both verbal and written, and the ability to explain technical topics clearly


Additional languages beyond English are advantageous


A customer-focused mindset combined with the confidence to advise, challenge, and act as a trusted technical partner


Ability to work independently while collaborating effectively with cross-functional teams


A structured, solution-oriented approach to problem solving


High technical affinity and experience working with tools and environments such as Cloud platforms, Windows Server, Jira, Adobe Suite, or similar


Experience with print production, artwork management or regulated industries is a strong plus

What's in it for you?
Apart from being a part of a fast-growing SaaS company that brings customers proven value, you also get included in a driven, ambitious, and inspiring team with the opportunity to develop and grow with the company. We are also on an exciting expansion journey, meaning you get to work towards a global market and different industries.  
Please submit your application in English since it is our primary corporate language.
We look forward to hearing from you! Visa mindre
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