Lediga jobb Teracloud AB i Malmö

Teracloud is software product company with a wide range of product lines from industrial power and climate controllers to e?sports platforms. We are part of a multinational technology conglomerate, and our mission is to provide R&D services to our partners.


We are an international team in Sweden with different, but also common interests. We have board-game nights, weekly breakfasts, and at times we arrange after-working-hours activities such as Halloween, hikes, barbeques, or climbing tours for those who are interested.





About the job:
In the initial training period you will learn the tools used for customer support. These include NetSuite, Jira, Microsoft Teams and Office 365. You can expect training on the different brands and products of Teracloud. There is an extensive product set included in our brands that requires a basic understanding of terminology and product usage.



A typical day could offer you the following tasks:
• Verification and validation of entitlement/contract for customer cases received.
• Recording the details of the question or problem from the customer into NetSuite.
• Assessing the criticality of a problem to the customer and assigning the priority in the problem management database.
• Searching solutions database for a known solution to the reported issue.
• Supplying a case number to the customer for tracking the issue; and
• Dispatching the case number Level 2 support for further investigation.



After the initial training period is over, you will be learning more in depth information about the software products which you support.
Customer technical support requires a 24x7x365 presence to monitor phone call queues and support emails.
The position requires a Sunday shift and may require coverage on occasional national holidays.





About you:
You will have direct contact with customers via phone, email and incident ticketing system, and you are great at following up. You have solid verbal and written communication skills. You are a problem solver by nature with a high degree of service skill and a natural curiosity to fix things.



• You can assess customer needs and set expectations.
• You are structured and have a curious mindset: You will perform, with assistance, problem verification by confirming a customer’s environment, error message, and symptoms of a problem.
• Clear communication: confirm correct business impact statement is provided by the customer.
• You are organized: You have to maintain case tracking details to required standard and frequency.
• You are conscientious: You prepare and recommend solutions for the customers.



In addition to the core work, you can expect to be developing knowledge and expertise within our software, work together with other Support Engineers at different levels. Your writing skills will come into play when writing collateral at an appropriate level (e.g. technical tips), and will get the opportunity to participate in internal projects and other work.


We work with an ongoing recruitment process and will interview as we go. You can expect to be stakeholders in different countries, and you will likely be invited onsite for an interview to also to meet the team. Visa mindre

You will typically work as part of a group under the direction of a senior Backend Developer using C-sharp to implement our control logic strategy and evolve its platform for energy systems, heat pumps and other machines. You will work in a specialist group as part of a bigger team to deliver turnkey solutions of control logic and a human-machine interface.
We are looking for someone who is not afraid to try different ways to find a robust, future-proof and secure solution, someone who takes on challenges and understands the importance of honouring delivery times.
This job supports the development of the next-generation SCADA/HMI web application.
You can expect to work with the following:
Ability to assess customer needs and set expectations
Research on bleeding edge technologies to bridge old ways of obsolete standards, documentation, etc.
Maintain case tracking details to the required standard and frequency
Prepare and recommend solutions
Participate in internal projects and other work as directed
Be accountable for the team and individual results
Problem-solving thought processes
Flexibility and capability to manage and work multiple assignments
Attention to detail and uniformity
Likes challenges and attack them with a whatever-it-takes attitude

You can see yourself in this description :
Problem-solving thought processes
Enjoy to create code using C-sharp
Have the capability to learn and understand new required skill sets.
Flexibility and capability to manage and work multiple assignments
Attention to detail and uniformity
Likes challenges and attack them with a whatever-it-takes attitude
Likes to work from an office whenever it is possible. Visa mindre

You will typically work as part of a team under the direction of more senior Quality Assurance (QA) engineers and close contact with developers and end-users. You will work with manual testing and learn to write automated tests using JavaScript code to optimize QA-related work.
We are looking for a person who is not afraid to try out different ways to find a solution, someone who takes on challenges and does not like to rest before they solved them or found a solution.
This job supports the development of the next-generation SCADA/HMI web application.
You can expect to work with the following:
Ability to assess customer needs and set expectations
Perform, with assistance, problem verification by confirming a customer’s environment, error messages, and symptoms of a problem
Research cases using knowledge bases, documentation, etc.
Maintain case tracking details to the required standard and frequency
Prepare and recommend solutions
Participate in internal projects and other work as directed
Be accountable for the team and individual results
Problem-solving thought processes
Flexibility and capability to manage and work multiple assignments
Attention to details and uniformity
Likes challenges and attack them with a whatever-it-takes attitude

You can see yourself in this description :
Problem-solving thought processes
Flexibility and capability to manage and work multiple assignments
Attention to details and uniformity
Likes challenges and attack them with a whatever-it-takes attitude Visa mindre