Lediga jobb Boozt Fashion i Malmö

DETTE KAN VI TILBYDE

Bliv en del af vores kundeservice som Customer Service Agent, og deltag i et gedigent træningsprogram, der ruster dig til at give kunden den bedst mulige oplevelse i alle situationer. To ugentlige træninger med en uddannet mentor, hvor du selvstændigt får mulighed for at fokusere på dine stærke og svage sider. Fordyb dig inden for forskellige områder, og forbedr dine færdigheder inden for næste generation kundeservice.Vi prioriterer personlig service og et godt arbejdsmiljø med mangfoldighed.

DETTE KOMMER DU TIL AT LAVE

- Hjælpe vores kunder med alle ærinder via telefon, mail og chat
- Være ekspert i at besvare spørgsmål der handler om alt fra specifik produktinformation, reklamationer og lagerstatus til detaljer om levering og kampagner. Vær forberedt på at give stiltips og shoppingvejledning!
- Være firmaets øjne og ører, ved at at fungere som et vigtigt led i kæden "fra bestilling til levering" og samtidigt sikre en kontinuerlig fokus på firmaets mål om en uovertruffen serviceoplevelse for alle

DIN PROFIL

- Du behersker dansk på modersmålsniveau
- Du har gode sprogfærdigheder, og sætter en ære i at udtrykke dig korrekt i tekst og tale (sprogprøver gennemføres)
- Du trives med servicefaget og de udfordringer der ligger i at kunne give hurtig, korrekt og tydelige information til vores kunder
- Du er hjælpsom, ansvarsfuld og ser grundighed som en selvfølge
- Du er stolt af din omhyggelighed, og det føles naturligt for dig at være omtænksom og lydhør, både internt og eksternt
- Prestigeløshed er en egenskab du værdsætter, og stræber efter at opnå selv
- Gode engelskfærdigheder, både mundtligt og skriftligt. Vores koncernsprog er engelsk.
- Erfaring fra servicefag på forskellige niveauer er et plus. Erfaring fra kundeservice i et kontormiljø prioriteres højere end en baggrund fra modebranchen.

VI GIVER DIG

- Et sjovt og fartfyldt arbejde i en international, inspirerende og voksende virksomhed. Mulighed for at vokse og styrke ditkarrierenetværk
- Arbejdstiderne er 8:00-17:00, 10:00-19:00 og 13:00-22:00 på rullende skema

HVEM ER VI?

We are a leading, fast-growing Nordic fashion and beauty e-commerce company. You can find our headquarters in Malmö, Sweden, but we also have a few physical retail stores in the Copenhagen area, a small data science team in Aarhus, Denmark, and a fully automated warehouse in Ängelholm, Sweden. We are proud of the fact that the Boozt family of 300+ people are made up of 34 nationalities; we are strong believers that diverse teams help us build an innovative and vibrant workplace. ­­­­­­­­­­­­­­­­­­­­­­­Would you like to join us on our exciting journey?

We are an equal opportunity employer that embraces diversity and inclusiveness!

Please apply for this position as soon as possiblesince we are interviewing applicants on an on-going basis. Visa mindre

THE OPPORTUNITY

Become a part of our Customer Service department as a Customer Service Agent, where you will be offered a thorough training program in order to give our customers the very best experience in all situations. As part of your development, you will havethe opportunity to partake in various weeklytraining sessions, and a mentor will help youfocus on your strengths and weaknesses so that you canoffer customers a great experience when they contact us. The focus in our team is to give personal service, create a warm working climate, and support each other and our customers in the best way possible.

WHAT YOU WILL DO

- Help our customers with all inquiries coming in via phone, email and/or chat
- Be our expert when it comestoquestions ranging fromspecific product information, claims, stock status, shipping details, payment queries, campaign errands, to styling tips and “easy” technical issues
- You will bethe company’s eyes and ears, and will be a truly important part in the “from order to delivery chain” to ensure that we reach our goal of building an unrivalledcustomer experience

YOUR PROFILE

- Dutch is your mother tongue
- You are fluentin English since this isour corporate language
- Good language skills and a real interest in expressing yourself well, both in speech and writing (tests will be given as part of our recruitment process)
- You enjoy giving customers an outstanding service experience
- You see no obstacles in the challenges of offering quick, informative and individual answers and explanations even in stressful times
- Previous experience in the service industry is a plus
- You are proud of being precise and it is natural for you to be considerate in your behaviourboth internally and externally

OUR OFFER

- Full-time temporary employment for 6 monthswith the possibility of extension
- Work hours are 8:00-17:00 and 10:00-19:00 on a rolling schedule

BOOZT PERKS


- Great personal and internal career development
- A culture that incorporates our values of trust, freedom and responsibility
- Flexible work environment
- Driven and passionate international colleagues
- Yes, we really do speak English here, it is our corporate language
- A generous employee discount
- Barista coffee, veggies and fruits for all, and Friday socials
- Milestone celebrations
- Wellness allowance and sports activities
- Onsite masseuse and medical doctor
- Competitive compensation and pension package

A LITTLE BIT ABOUT US


We are a leading, fast-growing Nordic fashion and beauty e-commerce company. You can find our headquarters in Malmö, Sweden, but we also have a few physical retail stores in the Copenhagen area, a small data science team in Aarhus, Denmark, and a fully automated warehouse in Ängelholm, Sweden. We are proud of the fact that the Boozt family of 300+ people are made up of 34 nationalities; we are strong believers that diverse teams help us build an innovative and vibrant workplace. ­­­­­­­­­­­­­­­­­­­­­­­Would you like to join us on our exciting journey?

We are an equal opportunity employer that embraces diversity and inclusiveness!

Please apply for this position as soon as possiblesince we are interviewing applicants on an on-going basis. Visa mindre