Lediga jobb K2 Corporate Mobility Malmö i Malmö

Role:
An Account Manager (AM) is a positive and enthusiastic team player; one confident of his/her knowledge and experienced in handling international mobility, and actively contributing to the K2 culture;


We do extraordinary, every day
...because it personal


As AM, you are primarily responsible for maintaining, protecting and maximising the relationship with an account by developing close working relationships, strong service delivery, proactive problem solving and maximising opportunity and revenue. At all times maintaining K2 Corporate Mobility as the client’s service partner of choice.
Reporting to: Business Relationship Director


Key Competencies
You are meticulous and organised in your work with a proactive approach to every component of the K2 service delivery process and procedures. As an AM you will liaise closely with the operational teams to maintain a high standard of service delivery.
You proactively take ownership and accountability of the client’s life cycle with K2, displaying confidence and professionalism in all client interactions. Together with Business Development and Operations act quickly and creatively. Identify needs both locally and globally and stay abreast of industry trends, surveys, journals and articles.
In your role and areas of responsibility you demonstrate commercial awareness and work in line and towards K2’s vision and goals with strong attention to detail and a consultative and pro-active approach.


Responsibilities


Account Services:


Partake in the implementation when on boarding new accounts. Create the account service brief and obtain all documentation required to execute services.


Preparing and deliver quarterly review reports and any required ad hoc reports. This is to follow the approved K2 format for the review reports, not deviating from this unless requested by the account. It is to include not only performance but also;
Acknowledgement of any account specific patterns and trends to include levels of initiations, assignment types, KPI’S & SLA’s
Breakdown of spend through the month/quarter/year
Examples of issue resolution
Cost savings
Insurance claims submitted and completed together with amount of the settlement and time taken to settle the claim
Updates about K2 and developments within the company
General industry updates or trends
Strategic reviews relating to K2 and the client



Maintain responsibility and accountability for the account. As an AM one assumes the role of point of accountability for escalation management and should therefore chose the best course of action on any service failure, proactively managing the K2 consultant to resolve and communicate as necessary with the primary account contact.


Engage regularly with the K2 Leads on the activity globally to ensue expectation are met. Support the teams with client challenges they may face.


Participate where needed in the K2 team on boarding program and assume responsability for projects and tasks raised and agreed to undertake in the evolvement of K2’s development.


Maintain an awareness of K2’s targets and growth, proactively contributing to profitability, sustainability and a scalable business model.


Be an ambassador of the company, understanding the core principles of our business and acting within them in a professional capacity. Attending network events throughout the course of the year, working with the sales team to understand which ones have the most benefit, invite your contacts and share such knowledge enhancements with them. Visa mindre

K2 Corporate Mobility provides full support for HR, in-house mobility and employees going on assignment.
K2 provides a single accountable point of contact for client mobility functions to manage the full range of global and domestic services required to support the transfer of their employees worldwide including; strategic advisory services, global assignment management, immigration, relocation management, home sale, move management, expense management and vendor management.
K2 serves every location worldwide via our regional mobility management hubs in the United States, UK, Sweden, South Africa, United Arab Emirates, Singapore and Australia. Managing a global network of over 1000 specialist approved partners.
K2 specialises in delivering an extraordinarily high standard of service on every assignment.
ABOUT YOU
As Team Lead you are positive, confident and passionate about your job.
Solution based, pro-active and keen to always look for the opportunity to excel.
You are meticulous and organised in your work with a proactive approach to every component of an assignees move. As a team lead, the results of you and your team are key in meeting the set goals and maintaining high service levels. Throughout you strive towards positive solutions and issue resolution.
You proactively take ownership and accountability of your team and assigned client accounts supporting the appointed account manager.
In your role and areas of responsibility you demonstrate commercial awareness and work in line and towards K2’s vision and goals identifying areas of improvement and business opportunities.
As Team Lead you will;
Interact with our Clients supporting their initial planning and build of an employees assignment. Respond to all queries around policy, market practice, relocation data and at all times provide strategic solutions.
Manage and mentor a team of consultants to consistently achieve high service levels,streamlined service delivery and an ongoing positive approach.
Manage and coordinate the door-to-door relocation services for corporate assignees.
Assume responsibility and accountability ensuring all services are delivered in a timely manner and in compliance with company policies and guidelines.



This role requires previous experience from the global mobility industry, assignment management and leading a team. Visa mindre

K2 Corporate Mobility provides full support for HR, in-house mobility and employees going on assignment. K2 provides a single accountable point of contact for client mobility functions to manage the full range of global and domestic services required to support the transfer of their employees worldwide including; strategic advisory services, global assignment management, immigration, relocation management, home sale, move management, expense management and vendor management. K2 serves every location worldwide via our regional mobility management hubs in the United States, UK, Sweden, South Africa, United Arab Emirates, Singapore, Japan and Australia. Managing a global network of over 1000 specialist approved partners. K2 specialises in delivering an extraordinarily high standard of service on every assignment. Visit www.K2CorporateMobility.com A Client Services Consultant is a positive and enthusiastic team player; one confident of his/her knowledge and experienced in handling international moves ABOUT YOUAs a Client Services Consultant, you are responsible for organizing and managing all aspects of an international move serving as the assignee's primary point of contact.You are meticulous and organised in your work with a proactive approach to every component of an assignee's move. As a team member you will contribute with solutions to issues and identify process improvements.You proactively support and share the ownership and accountability of your assigned client accounts assisting the appointed account manager.In your role and areas of responsibility you demonstrate commercial awareness and work in line and towards K2’s vision of service excellence.As Client Services Consultant you will be responsible for managing the door-to-door relocation services for corporate assignees. The job role will require you to develop a relationship with K2 Corporate Mobility’s existing clients, proactively managing their international relocations in a fast paced environment. You will act as a point of contact for both assignees and HR contacts, and be accountable for shipping and destination services throughout individual relocations- presenting quotations, booking third party vendors, confirming schedules and retaining contact. Visa mindre