Lediga jobb Refinedwiki AB i Malmö

Are you the UX Designer we are looking for?
At Refined, we are on a mission to reimagine the user experience for business software to make it accessible to more people, for more purposes. Our product aggregates features, content and functionality from third-party platforms such as Atlassian Confluence and Jira, and allows our customers to build the sites they need. Today, Refined is most commonly used for intranets, service desks, issue trackers, and knowledge bases.
At Refined, design is not an afterthought but something we care deeply about - it is not only a selling point for our product, but an integral part of how we develop, deliver and improve our products. This is a phenomenal opportunity for a self-starting designer to embed into a fast-moving product-development team and make significant, daily contributions that directly increases the value for our thousands of customers worldwide.
As a UX Designer you will be part of our mission by evolving our product and bring new features and use cases to life. We’re looking for a skilled software designer who can balance good, user-centric design with realistic and technically feasible proposals. Someone who sweats over the small stuff, like the intricacies of UI design and design system components, but who never loses sight of the big picture. To that end, you’ll need to keep your eye on the prize, even through what seems to be never ending iterations or multiple rounds of reviews from fellow designers and product managers. Ultimately, we aim for a delightful, intuitive, effortless, and attractive user interface that helps our customers build better and better sites.
You will develop novel and amazing designs for our core features - and uncover new, exciting opportunities for how our product will be used in the future. As a part of an interdisciplinary team, you will keep the users in mind while balancing implementation and business requirements in your design work. Your work will impact thousands of users around the world, ranging from people in tiny start-ups to global enterprises - No one should have to use B2B software that isn’t intuitive and delightful to use.
In your daily work you will:
Contribute end-to-end, from initial problem framing to final implementation
Be creative and figure out solutions that our users love
Use your craftsmanship to create high-quality final UI and UX deliverables
Be systematic and maintain & develop our design systems
Ensure great design execution in tight sync with PMs and developers
Evaluate designs & prototypes with our users



How to succeed in this position?
We are looking for a skilled design professional who has the ability to take ownership of the process from initial problem definitions to final execution. You will rock your tasks if you have:
A few years of experience in UX/UI design in a software company
Worked in production-focused settings (e.g hands-on asset production in a process like Scrum)
Tech background or strong technical proficiency, knowing what it takes to create technically feasible designs
Created and maintained design systems
Practical experience of performing user research
A keen eye for detail and order
Fluency in modern prototyping and design tools



Why should you join us?
We have an amazing team and great clients, but all of this is possible because of a couple of values we have and share. If these words resonate with you, we are pretty sure that you would love to work with us:
Flexibility: We believe work should fit into the rest of your life and not the other way around.
Fun: We celebrate our successes and host tons of other events like quiz and game nights, table tennis tournaments, theme days, and more.
Inclusion: We have a track record of hiring and promoting the most qualified candidates, regardless of factors like nationality, race, gender, sexual orientation, or religion, which, if you ask us, have no bearing on one’s ability to do the job.
Growth: Our employees grow as we grow. We promote from within, and we’re committed to professional development so you leave us with more knowledge than you came with (but don’t leave us!).
We are good corporate citizens. We’re incredibly proud of the gender balance in our tech team, not to mention our pledge to donate 1% of company profits to charities and nonprofits like Ol Pejeta Conservancy and Cool Earth.
Want to learn more about what it’s like to work with us? Visit our About Us page and see what our employees say about working at Refined.
And, of course, we have a bunch of well-thought-out benefits for all of our employees:
Flextime and flexible working hours
Generous policies for new parents
Flexible work-from-home policy
Competitive pay
Competitive pension package (SE)
Loads of ‘away from the desk’ activities including after-works, stretch sessions, ping-pong competitions, group sports and delicious meals out.
4000kr yearly in keep-fit activities
1 hour / week to be used for physical activities
25 vacation days annually
Annual company-wide kickoff trips
Opportunities to travel for conferences, depending on your role
Friday breakfast
Macbook Pro
Referral bonus
Annual physical
Quality headphones



Are you interested? Apply now!
Can you see yourself working with us? Great! We’d love to know more about you.
Our recruitment process consists of a screening call and one or multiple interviews, where we will dive deeper into your skills. There, you will also be able to ask questions directly to the rest of the team. We are continuously going through the applications and you can expect to be contacted within two weeks after sending in your application. We will hire as soon as we find the right candidate so don’t wait to send your application.
The salary range for this role is 39 000 - 43 000 SEK. We would like you to include a portfolio with your application. The role is located in Malmö, but we will not be able to relocate you from another country at the moment. If you have any further questions regarding this role, feel free to drop a message to [email protected] Visa mindre

About the position

At Refined, we are on a mission to help teams collaborate better. Our software turns native Confluence, Jira and Jira Service Management content into themed, easy-to-use intranets, service desks, issue trackers, knowledge bases and more.

You, as a Support Engineer, play a key role ensuring our customers are happy with their experience both using our products as well as interacting with Refined. On a day-to-day basis, you will be working in our online support system helping our customers around the world. You are the driver of your support cases, whether that means troubleshooting, setting up and investigating configurations and software related issues, answering questions or just keeping the customers up-to-date.

You will be working in a team with experienced support engineers and be the voice of the customer towards developers and product managers. We work as a team whether it’s bouncing ideas off each other, sharing knowledge or attacking the trickier support cases together.

And, of course, you get to work with customers from all over the world, ranging from people in tiny start ups to global enterprises and brands (e.g. Apple, Spotify, NASA, Coca-Cola).



Experience & background

To succeed in this role providing our customers quality software support, you need to have relevant education and experience (business information technology, informatics, information systems or similar). We are looking for someone who has worked with the Atlassian products and in the Atlassian Eco-system.

This position is customer facing so we expect you to have a genuine interest in working with customers and representing Refined.

Knowledge & skills

- Previous experience of supporting Jira, Confluence and Atlassian Marketplace apps
- Systematic and structured approach of taking your cases from discovery to resolution
- Ability to learn new products, systems and domain knowledge independently
- The ability to interact and communicate cross-functionally
- An extensive understanding of software concepts and configuration (servers, cloud and web applications)
- Great communication skills in English, both verbal and written


Why should you join us?

We have an amazing team and great clients, but all of this is possible because of a couple of values we have and share. If these words resonate with you, we are pretty sure that you would love to work with us.



Flexibility: We believe work should fit into the rest of your life and not the other way around. We're flexible about where you work and when so that you have the freedom to take care of your personal life first.

Fun: We celebrate our successes. Every major product release gets a proper celebration replete with Champagne (only the good stuff) and other treats. Plus we host tons of other events (totally optional, we get it if those aren’t your thing) like quiz and game nights, ping pong tournaments, theme days, and more.

Inclusion: We have a track record of hiring and promoting the most qualified candidates, regardless of factors like nationality, race, gender, sexual orientation, or religion, which, if you ask us, have no bearing on one’s ability to do the job.

Growth: Our employees grow as we grow. We promote from within, and we’re committed to professional development so you leave us with more knowledge than you came with (but don’t leave us!). We grow day to day by taking risks and learning from our failures as much as we do our successes.

We are good corporate citizens. We’re incredibly proud of the gender balance in our tech team, not to mention our pledge to donate 1% of company profits to charities and nonprofits like Ol Pejeta Conservancy and Cool Earth.

Want to learn more about what it’s like to work with us? Visit our About Us page (https://www.refined.com/about/) and see what our employees say about working at Refined.



And, of course, we have a bunch of well-thought-out benefits for all of our employees:

- Flex-time and flexible working hours
- Generous policies for new parents
- Flexible work-from-home policy
- Competitive pay
- Competitive pension package (SE)
- Loads of ‘away from the desk’ activities including after-works, stretch sessions, ping-pong competitions, group sports and delicious meals out.
- 4000 SEK/400 € per year in keep-fit activities
- 25 vacation days annually
- Annual company-wide kickoff trips
- Opportunities to travel for conferences, depending on your role
- Friday breakfast
- Macbook Pro
- Referral bonus
- Annual physical
- Quality headphones


Are you interested? Apply now!

Can you see yourself working with us? Great! We’d love to know more about you.

Please apply to the position at https://career.refined.com (https://career.refined.com/). We are continuously going through the applications and you can expect to be contacted within two days of sending in your application. We will hire as soon as we find the right candidate so don’t wait to send your application. We will do three rounds of interviews, first a short introduction and then two meetings with the team.

If you have any questions regarding this role, feel free reach out to [email protected].

Please note that we don't have the possibility to relocate you for this role.

About Refined

We started Refined in 2009 with a simple idea: Enterprise software doesn’t have to be boring. Since then, Refined has evolved from a handy theming tool into a full-fledged site builder, helping more than 5,000 companies worldwide transform their Atlassian Confluence and Jira instances into beautiful, branded sites users love. We credit our can-do mindset, collaborative culture and attention to thoughtful design for getting us this far, but there’s much to be done yet.



We hire ambitious, down-to-earth, solution-oriented people who thrive in collaborative settings. We think empathy and curiosity say as much about a candidate as university credentials, and we weigh ambition as high as we do talent. We believe that the best work happens when people put their heads together without ego or pretence to arrive at clever solutions, so we look for people who have a demonstrated history of getting stuff done in teams. Sound like you? Visa mindre

About the position

At Refined, we are on a mission to help teams collaborate better. Our software turns native Confluence, Jira and Jira Service Management content into themed, easy-to-use intranets, service desks, issue trackers, knowledge bases and more

As an Engineering Manager you will be empowering, coaching and providing direction to our three growing engineering teams (currently ~15 people). As a leader you will be inspiring the cross-functional teams to innovate, get creative and build world class products. You will be mentoring engineers to develop their skills to the next level and to do what they do best. You’ll lead by example and help to cultivate and maintain a culture of ownership, user centricity and purpose.

We expect you to first and foremost genuinely care for working with people. Secondly we expect you to understand how software development works in an agile setting. We are looking for someone who already has experience from leading people in a similar context. Someone who wants to bring out the best in people. Someone with a positive and pragmatic approach to solving problems.

We are a growing company and we embrace change. We strongly believe that what we did a year ago might no longer be the right way to do things. We evaluate things and processes, identify challenges, fix, change and iterate. The pace is sometimes a bit fast, but the results are rewarding.

We put a lot of focus on quality and we take pride in things we ship out to customers. We work with realistic goals and don’t rush releases out the door. We aim to do things well.

What you'll need to succeed in this role

- Proficient in English, other languages are not required
- Thriving on a high level of autonomy
- Strong drive to identify challenges and an iterative approach to solving problems
- 2+ years experience in leading teams and managing people, preferable from a start up or a scale up
- 5+ years of experience from software engineering, preferably from SaaS


Why should you join us?

We have an amazing team and great clients, but all of this is possible because of a couple of values we have and share. If these words resonate with you, we are pretty sure that you would love to work with us.



Flexibility: We believe work should fit into the rest of your life and not the other way around.

Fun: We celebrate our successes and host tons of other events like quiz and game nights, table tennis tournaments, theme days, and more.

Inclusion: We have a track record of hiring and promoting the most qualified candidates, regardless of factors like nationality, race, gender, sexual orientation, or religion, which, if you ask us, have no bearing on one’s ability to do the job.

Growth: Our employees grow as we grow. We promote from within, and we’re committed to professional development so you leave us with more knowledge than you came with (but don’t leave us!).

We are good corporate citizens. We’re incredibly proud of the gender balance in our tech team, not to mention our pledge to donate 1% of company profits to charities and nonprofits like Ol Pejeta Conservancy and Cool Earth.

Want to learn more about what it’s like to work with us? Visit our About Us page (https://www.refined.com/about/) and see what our employees say about working at Refined.



And, of course, we have a bunch of well-thought-out benefits for all of our employees:

- Flex-time and flexible working hours
- Generous policies for new parents
- Flexible work-from-home policy
- Competitive pay
- Competitive pension package (SE)
- Loads of ‘away from the desk’ activities including after-works, stretch sessions, ping-pong competitions, group sports and delicious meals out.
- 4000 SEK/400 € per year in keep-fit activities
- 25 vacation days annually
- Annual company-wide kickoff trips
- Opportunities to travel for conferences, depending on your role
- Friday breakfast
- Macbook Pro
- Referral bonus
- Annual physical
- Quality headphones


Are you interested? Apply now!

Can you see yourself working with us? Great! We’d love to know more about you.

Please apply to the position at https://career.refined.com (https://career.refined.com/). We are continuously going through the applications and you can expect to be contacted within a week of sending in your application. We do three rounds of interviews, first a short introduction and then two interviews with the team.

If you have any questions regarding this role, feel free to drop a message to [email protected]

Please note that we don't have the possibility to relocate you for this role.

About Refined

Refined is on a mission to help teams work better with sites. Our site-building tools for Confluence, Jira and Jira Service Desk power intranets, service desks, issue trackers, knowledge bases, and more at companies like Apple, Spotify, Facebook, and Coca Cola as well as thousands of small- and medium-size businesses around the world. Founded in 2009, Refined is a privately held, founder-led company headquartered in Malmo, Sweden with a satellite office in Helsinki.

We hire ambitious, down-to-earth, solution-oriented people who thrive in collaborative settings. We think empathy and curiosity say as much about a candidate as university credentials, and we weigh ambition as high as we do talent. We believe that the best work happens when people put their heads together without ego or pretense to arrive at clever solutions, so we look for people who have a demonstrated history of getting stuff done in teams. Sound like you? Visa mindre

Are you the Visual Designer we are looking for?
At Refined, we are on a mission to help teams collaborate better. Our software turns native Confluence, Jira and Jira Service Management content into themed, easy-to-use intranets, service desks, issue trackers, knowledge bases and more.

As a Visual Designer you will be part of our mission by creating and managing the graphical elements to ensure our brand materials are visually pleasing. Your work will be seen by thousands of customers around the world, ranging from people in tiny start-ups to global enterprises.

You will work closely together with our marketing department, including marketing manager, content specialist and a web designer, as well as the whole customer success team.

In your daily work you will:
- Take care of and elevate the brand aesthetic across our touchpoints - expand on the visual identity and update brand guidelines.
- Create and maintain key assets, style guides and design repositories that fuel our digital channels e.g newsletter, social media channels and blog posts.
- Design and maintain marketing and educational materials according to customer success and marketing objectives.


How to succeed in this position?
We are looking for a skilled graphical design professional, who has the ability to take ownership of our brand assets and processes. You will rock your tasks if you have:

- Solid experience in visual marketing and branding
- Worked with web design, responsiveness and accessibility
- The ability to optimize brand asset creation to make it as efficient as possible
- A high attention to detail
- Used tools such as Adobe, Figma or Sketch, and WordPress


We also consider it a plus if you are familiar with HTML and CSS, and an even bigger plus if you have experience in animation and motion design.



Why should you join us?
We have an amazing team and great clients, but all of this is possible because of a couple of values we have and share. If these words resonate with you, we are pretty sure that you would love to work with us:

Flexibility: We believe work should fit into the rest of your life and not the other way around.

Fun: We celebrate our successes and host tons of other events like quiz and game nights, table tennis tournaments, theme days, and more.

Inclusion: We have a track record of hiring and promoting the most qualified candidates, regardless of factors like nationality, race, gender, sexual orientation, or religion, which, if you ask us, have no bearing on one’s ability to do the job.

Growth: Our employees grow as we grow. We promote from within, and we’re committed to professional development so you leave us with more knowledge than you came with (but don’t leave us!).

We are good corporate citizens. We’re incredibly proud of the gender balance in our tech team, not to mention our pledge to donate 1% of company profits to charities and nonprofits like Ol Pejeta Conservancy and Cool Earth.

Want to learn more about what it’s like to work with us? Visit our About Us page and see what our employees say about working at Refined: https://www.refined.com/about/

And, of course, we have a bunch of well-thought-out benefits for all of our employees:

- Flextime and flexible working hours
- Generous policies for new parents
- Flexible work-from-home policy
- Competitive pay
- Competitive pension package (SE)
- Loads of ‘away from the desk’ activities including after-works, stretch sessions, ping-pong competitions, group sports and delicious meals out.
- 4000kr yearly in keep-fit activities
- 1 hour / week to be used for physical activities
- 25 vacation days annually
- Annual company-wide kickoff trips
- Opportunities to travel for conferences, depending on your role
- Friday breakfast
- Macbook Pro
- Referral bonus
- Annual physical
- Quality headphones


Are you interested? Apply now!
Can you see yourself working with us? Great! We’d love to know more about you.

Our recruitment process consists of a screening call and one or multiple interviews, where we will dive deeper into your skills. There, you will also be able to ask questions directly to the rest of the team. We are continuously going through the applications and you can expect to be contacted within two weeks after sending in your application. We will hire as soon as we find the right candidate so don’t wait to send your application.

The salary range for this role is 32 000 - 36 000 SEK. We would like you to include a portfolio with your application. The role is located in Malmö, and unfortunately we will not be able to relocate you from another country at the moment. If you have any further questions regarding this role, feel free to drop a message to [email protected].

About Refined

Refined is on a mission to help teams work better with sites. Our site-building tools for Confluence, Jira and Jira Service Desk power intranets, service desks, issue trackers, knowledge bases, and more at companies like Apple, Spotify, and Coca Cola as well as thousands of small- and medium-size businesses around the world. Founded in 2009, Refined is a privately held, founder-led company headquartered in Malmo, Sweden with a satellite office in Helsinki.

We hire ambitious, down-to-earth, solution-oriented people who thrive in collaborative settings. We think empathy and curiosity say as much about a candidate as university credentials, and we weigh ambition as high as we do talent. We believe that the best work happens when people put their heads together without ego or pretence to arrive at clever solutions, so we look for people who have a demonstrated history of getting stuff done in teams. Sound like you? Visa mindre

About the position

At Refined, we are on a mission to help teams collaborate better. Our software turns native Confluence, Jira and Jira Service Management content into themed, easy-to-use intranets, service desks, issue trackers, knowledge bases and more.

As a Front end developer you will be working with our shared front end components that power up all our products. Your work will impact thousands of users around the world, ranging from people in tiny start ups to global enterprises. You will be a part of a small, dynamic team and work closely with other developers, product managers and UX/UI designers.

The shared components include things like libraries of UI components and editors allowing customers to design their site layouts by simply dragging and dropping elements. In this team you'll be mainly working with Vue.js (you'll stumble upon some Backbone in there too but we are moving away from it) and vanilla javascript. The day-to-day work entails building new features, improving existing things and fixing bugs.

We put a lot of focus on quality and we take pride in things we ship out to customers. We work with realistic goals and don’t rush releases out the door. We aim to do things well.

We are looking for someone who's in the first stretch of their career but has already professional experience and knows their way around things like Git and IDEs. Your team members are experienced developers so this is a great opportunity to develop your skills to the next level.

What you’ll need to succeed in this role

- 2+ years experience as a developer, in a team setting
- Experienced in working with Vue.js, React or similar
- Good understanding from modern web development
- General understanding of working with REST API
- Passionate to work with front-end
- Curious and eager to learn new things and develop yourself professionally


Why should you join us?

We have an amazing team and great clients, but all of this is possible because of a couple of values we have and share. If these words resonate with you, we are pretty sure that you would love to work with us.



Flexibility: We believe work should fit into the rest of your life and not the other way around.

Fun: We celebrate our successes and host tons of other events like quiz and game nights, table tennis tournaments, theme days, and more.

Inclusion: We have a track record of hiring and promoting the most qualified candidates, regardless of factors like nationality, race, gender, sexual orientation, or religion, which, if you ask us, have no bearing on one’s ability to do the job.

Growth: Our employees grow as we grow. We promote from within, and we’re committed to professional development so you leave us with more knowledge than you came with (but don’t leave us!).

We are good corporate citizens. We’re incredibly proud of the gender balance in our tech team, not to mention our pledge to donate 1% of company profits to charities and nonprofits like Ol Pejeta Conservancy and Cool Earth.

Want to learn more about what it’s like to work with us? Visit our About Us page and see what our employees say about working at Refined: https://www.refined.com/about/



And, of course, we have a bunch of well-thought-out benefits for all of our employees:

- Flex-time and flexible working hours
- Generous policies for new parents
- Flexible work-from-home policy
- Competitive pay
- Competitive pension package (SE)
- Loads of ‘away from the desk’ activities including after-works, stretch sessions, ping-pong competitions, group sports and delicious meals out.
- 4000 SEK/400 € per year in keep-fit activities
- 25 vacation days annually
- Annual company-wide kickoff trips
- Opportunities to travel for conferences, depending on your role
- Friday breakfast
- Macbook Pro
- Referral bonus
- Annual physical
- Quality headphones


Are you interested? Apply now!

Can you see yourself working with us? Great! We’d love to know more about you.

Please apply to the position at https://career.refined.com (https://career.refined.com/). We are continuously going through the applications and you can expect to be contacted within two days of sending in your application. We will hire as soon as we find the right candidate so don’t wait to send your application. We will do three rounds of interviews, first a short introduction and then two meetings with the team.

If you have any questions regarding this role, feel free to drop a message to [email protected]

About Refined

Refined is on a mission to help teams work better with sites. Our site-building tools for Confluence, Jira and Jira Service Desk power intranets, service desks, issue trackers, knowledge bases, and more at companies like Apple, Spotify, Facebook, and Coca Cola as well as thousands of small- and medium-size businesses around the world. Founded in 2009, Refined is a privately held, founder-led company headquartered in Malmo, Sweden with a satellite office in Helsinki.

We hire ambitious, down-to-earth, solution-oriented people who thrive in collaborative settings. We think empathy and curiosity say as much about a candidate as university credentials, and we weigh ambition as high as we do talent. We believe that the best work happens when people put their heads together without ego or pretense to arrive at clever solutions, so we look for people who have a demonstrated history of getting stuff done in teams. Sound like you? Visa mindre

About the position

At Refined, we are on a mission to help teams collaborate better. Our software turns native Confluence, Jira and Jira Service Management content into themed, easy-to-use intranets, service desks, issue trackers, knowledge bases and more.

As a Front end developer you will be working with our shared front end components that power up all our products. Your work will impact thousands of users around the world, ranging from people in tiny start ups to global enterprises. You will be a part of a small, dynamic team and work closely with other developers, product managers and UX/UI designers.

The shared components include things like libraries of UI components and editors allowing customers to design their site layouts by simply dragging and dropping elements. In this team you'll be mainly working with Vue.js (you'll stumble upon some Backbone in there too but we are moving away from it) and vanilla javascript. The day-to-day work entails building new features, improving existing things and fixing bugs.

We put a lot of focus on quality and we take pride in things we ship out to customers. We work with realistic goals and don’t rush releases out the door. We aim to do things well.

We are looking for someone who's in the first stretch of their career but has already professional experience and knows their way around things like Git and IDEs. Your team members are experienced developers so this is a great opportunity to develop your skills to the next level.

What you’ll need to succeed in this role

- 2+ years experience as a developer, in a team setting
- Experienced in working with Vue.js, React or similar
- Good understanding from modern web development
- General understanding of working with REST API
- Passionate to work with front-end
- Curious and eager to learn new things and develop yourself professionally


Why should you join us?

We have an amazing team and great clients, but all of this is possible because of a couple of values we have and share. If these words resonate with you, we are pretty sure that you would love to work with us.



Flexibility: We believe work should fit into the rest of your life and not the other way around.

Fun: We celebrate our successes and host tons of other events like quiz and game nights, table tennis tournaments, theme days, and more.

Inclusion: We have a track record of hiring and promoting the most qualified candidates, regardless of factors like nationality, race, gender, sexual orientation, or religion, which, if you ask us, have no bearing on one’s ability to do the job.

Growth: Our employees grow as we grow. We promote from within, and we’re committed to professional development so you leave us with more knowledge than you came with (but don’t leave us!).

We are good corporate citizens. We’re incredibly proud of the gender balance in our tech team, not to mention our pledge to donate 1% of company profits to charities and nonprofits like Ol Pejeta Conservancy and Cool Earth.

Want to learn more about what it’s like to work with us? Visit our About Us page and see what our employees say about working at Refined: https://www.refined.com/about/



And, of course, we have a bunch of well-thought-out benefits for all of our employees:

- Flex-time and flexible working hours
- Generous policies for new parents
- Flexible work-from-home policy
- Competitive pay
- Competitive pension package (SE)
- Loads of ‘away from the desk’ activities including after-works, stretch sessions, ping-pong competitions, group sports and delicious meals out.
- 4000 SEK/400 € per year in keep-fit activities
- 25 vacation days annually
- Annual company-wide kickoff trips
- Opportunities to travel for conferences, depending on your role
- Friday breakfast
- Macbook Pro
- Referral bonus
- Annual physical
- Quality headphones


Are you interested? Apply now!

Can you see yourself working with us? Great! We’d love to know more about you.

Please apply to the position at https://career.refined.com (https://career.refined.com/). We are continuously going through the applications and you can expect to be contacted within two days of sending in your application. We will hire as soon as we find the right candidate so don’t wait to send your application. We will do three rounds of interviews, first a short introduction and then two meetings with the team.

If you have any questions regarding this role, feel free to drop a message to [email protected]

About Refined

Refined is on a mission to help teams work better with sites. Our site-building tools for Confluence, Jira and Jira Service Desk power intranets, service desks, issue trackers, knowledge bases, and more at companies like Apple, Spotify, Facebook, and Coca Cola as well as thousands of small- and medium-size businesses around the world. Founded in 2009, Refined is a privately held, founder-led company headquartered in Malmo, Sweden with a satellite office in Helsinki.

We hire ambitious, down-to-earth, solution-oriented people who thrive in collaborative settings. We think empathy and curiosity say as much about a candidate as university credentials, and we weigh ambition as high as we do talent. We believe that the best work happens when people put their heads together without ego or pretense to arrive at clever solutions, so we look for people who have a demonstrated history of getting stuff done in teams. Sound like you? Visa mindre

Are you the Support Engineer we are looking for?

Do you have deep technical understanding, an analytical mind for solving problems, and great communication skills? Great! This role might just be for you!

We welcome you, Support Engineer, to join our growing team! In this role, you get to use all the skills you’ve developed during your past; ranging from solving problems and client communication to setting up technical environments. Sound intriguing? Please read on!

About the position

At Refined, we are on a mission to help teams collaborate better. Our software turns native Confluence, Jira and Jira Service Management content into themed, easy-to-use intranets, service desks, issue trackers, knowledge bases and more.

You, as a Support Engineer, play a key role ensuring our clients are happy with their product experience. On a day-to-day basis, you will be working in our online support system, picking up and working on tickets. You are the driver of your support cases, whether that means troubleshooting, setting up and investigating technical environments, answering questions or communicating internally with the support resource team (devs and PM), or keeping the customer up-to-date. You will also join our daily meetings with the entire support team to bounce ideas off each other and to share knowledge - your team is there to help with the trickier client cases!

And, of course, you get to work with customers from all over the world! Large well-known companies and brands (e.g. Apple, Coca-Cola, Spotify, NASA, Facebook) as well as smaller startups - and everything in between. Pretty cool, right?

What will you need to succeed in this role?

Our best guess is that you have a technical (e.g. programmer) or consulting background, or have worked as a technical tester. There is no one set of skills or background to do the job, but there are a few things that make your work a lot easier in this position:

- The ability to approach problems in a systematic and structured way
- A few years of experience from working with business systems, preferably in a support position
- An understanding of computer setups and concepts (server side, cloud and web apps)
- A high sense of the quality standards in a tech company
- The ability to work well in a team with different kinds of members: developers, designers, product managers and other support engineers
- A humble and respectful attitude towards your work, within and between teams
- Experience in reporting bugs and communicating with team members through writing and talking
- Great communication skills in English


Why should you join us?

We have an amazing team and great clients, but all of this is possible because of a couple of values we have and share. If these words resonate with you, we are pretty sure that you would love to work with us.

Flexibility: We believe work should fit into the rest of your life and not the other way around.

Fun: We celebrate our successes and host tons of other events like quiz and game nights, table tennis tournaments, theme days, and more.

Inclusion: We have a track record of hiring and promoting the most qualified candidates, regardless of factors like nationality, race, gender, sexual orientation, or religion, which, if you ask us, have no bearing on one’s ability to do the job.

Growth: Our employees grow as we grow. We promote from within, and we’re committed to professional development so you leave us with more knowledge than you came with (but don’t leave us!).

We are good corporate citizens. We’re incredibly proud of the gender balance in our tech team, not to mention our pledge to donate 1% of company profits to charities and nonprofits like Ol Pejeta Conservancy and Cool Earth.

Want to learn more about what it’s like to work with us? Visit our About Us page and see what our employees say about working at Refined: https://www.refined.com/about/

And, of course, we have a bunch of well-thought-out benefits for all of our employees:

- Flextime and flexible working hours
- Generous policies for new parents
- Flexible work-from-home policy (2 days / week at the office)
- Competitive pay
- Competitive pension package (SE)
- Loads of ‘away from the desk’ activities including after-works, stretch sessions, table tennis competitions, group sports, and delicious meals out.
- 4000kr/400€ yearly in keep-fit activities
- 1 hour/week to be used for physical activities
- 25 vacation days annually
- Annual company-wide kickoff trips
- Opportunities to travel for conferences, depending on your role
- Friday breakfast
- Macbook Pro
- Referral bonus
- Annual physical
- Quality headphones


Are you interested? Apply now!

Can you already see yourself working with us? Great! We would love to know more about you. Please apply to the position on our career page before December 10th and we’ll get in touch with you.

For this role, we’ll go through the applications as they come in, so please don’t hesitate to hit that apply button as soon as possible if this sounds like a position that would be a perfect match for you.

If you have any questions regarding this role, please feel free to contact Maria Heij, Support and Testing Manager ([email protected]). But also note that we are not able to use CVs and applications sent via email because of GDPR. So make sure you will send your applications only via our recruitment system. Thank you. ????



About Refined

Refined is on a mission to help teams work better with sites. Our site-building tools for Confluence, Jira and Jira Service Desk power intranets, service desks, issue trackers, knowledge bases, and more at companies like Apple, Spotify, Facebook, and Coca-Cola, as well as thousands of small and medium-size businesses around the world. Founded in 2009, Refined is a privately held, founder-led company headquartered in Malmö, Sweden with a satellite office in Helsinki.

We hire ambitious, down-to-earth, solution-oriented people who thrive in collaborative settings. We think empathy and curiosity say as much about a candidate as university credentials, and we weigh ambition as high as we do talent. We believe that the best work happens when people put their heads together without ego or pretence to arrive at clever solutions, so we look for people who have a demonstrated history of getting stuff done in teams. Sound like you?

Location

Malmö or Helsinki. Your manager will be located at the Malmö office. Visa mindre