Lediga jobb Sykes Sweden AB i Malmö

Do you speak Norwegian fluently? Do you love exceeding customers’ expectations? Do you want to be part of a strong team at a dynamic workplace?
Then we have the role for you!
About Us
For Sitel’s office in Copenhagen, we are looking for a customer service advisor who is fluent in Norwegian to do support on the best products within treatment of diabetes on behalf of our client – a global company who is leading in the diabetes health care industry.
At Sitel, we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues.
Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions.
Our office is nice and spacious with open working stations. We have health insurance and a great pension scheme.
Job Summary
We are looking for the very best customer service talent to match our customers' expectations. Providing a first class service will always be at the forefront of who you are and what you do. If you possess the communication skills and have a great attitude to teamwork, we will teach you the rest!
You will have to deliver an exceptional support and service of the best diabetes health care products on the market over phone and email to product users who contact us with questions on function, handling orders and other enquiries.
The company, you will do support on behalf of, is one of the major players in the diabetes health care market and you will have to comply with their standards, their code of conduct, and fully live up to the moral codex.
The product range is versatile, always of impeccable quality, and is the result of relentless innovation with the sight of helping users be as healthy and living as good a life as possible.
To complement the quality of the products, we have to ensure the service accompanied live up to the highest possible standards.
Workplace, Contact and Applying
The workplace is Sitel’s office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV.
Working hours on the Norwegian line are Monday to Friday from 08:00-16:00.
Salary is DKK 20,040.00 per month and in addition, Sitel pays an amount that equals 6 % of the monthly salary to a Free Choice Account every month. Furthermore, Sitel pays the amount that equals 8 % of the monthly salary to a Pension Plan every month and as an employee, you pay 4 % yourself.
We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. Visa mindre

Are you an outgoing, technical and solution-oriented person who is passionate about service and wants to help create good customer experiences? Do you want to be part of an international company that gives you the opportunity to not only grow but at the same time build good social relationships.
If it is sounds interesting then we have the job for you!
Assignment:
Your main task will be to answer inbound support questions and this will primarily take place over the phone or E-mails. Here you will be part of a Nordic team which consists of a Swedish and Norwegian department.
Who are we?
SYKES is a global marketing and customer service company that provides customer affiliation services to Global 2000 companies. Headquartered in Tampa, Florida, SYKES meets the sophisticated solution needs of major companies around the world. Here it is primarily within the retail, communications, financial services, technology and healthcare industries.
SYKES is now part of the SITEL Group!
We are a newly opened office located in the center of Jönköping. We opened up at the end of December 2019 with 30 customer service employees and today are over a 100 employees, and we have room for even more. We offer a work environment that is very social, open and comfortable.
What we offer:
A dynamic and motivating workplace that values ??personal responsibility.
Thorough training with the possibility of individual coaching and development plans.
Work in an international environment with fantastic career opportunities.
At SITEL, we value work experience and always prioritize internally for new positions. Here we focus on your personality and work ethic, where this is weighted higher than your previous work experience!
Therefore, we have no requirements for previous employment when looking for future employees.

Qualifications:
You must be at least 18 years old
Fluent Danish and good English skills, both orally and in writing.
Good communication skills.
You are solution-oriented.
You are passionate about providing great service.
You have good IT skills.
Interested in the technological field

Start date: February 2022
City: Jönköping, Sweden
Type of employment: Permanent with a probationary period of 6 months.
Salary: Fixed monthly salary and there is the possibility of a bonus with Moving Package
Contact
If you would like more information about the position or the hiring process, please contact Recruitment Manager Halima Iman at [email protected] Visa mindre

About Sitel:
At Sitel, you will join an ambitious and collaborative culture with tons of support and growth opportunity.
Sitel collaborates with some of the best-known global brands to harness the industry's transformation and help consistently deliver outstanding customer experiences. Sitel is one of the world's leading outsourcing providers of customer experience management. With over 30 years of industry-leading experience, Sitel's 90,000 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 29 countries.
The Role:
The main responsibility of a Customer Service Team Manager within Quality and Training is to lead, motivate, coach and support a team, while developing and driving actions to improve customer satisfaction and reduce agent errors. Additionally, you will create and maintain local quality management procedures, ensuring compliance within client and Sitel requirements.
Key responsibilities will include:
Develop and implement training plans, which support all areas of the business, for both new employees as well as ongoing for existing associates.
Ability to correlate identified behaviors through monitoring with operational KPIs and metrics.
Manage the quality process through calibration, monitoring and data analysis to support continuous improvement.
Using the main concepts of COPC standards, or similar structure in the feedback of the quality and monitoring evaluations.
Be able to support, drive and/or execute large projects within the Operations, related to both the Client and Sitel.
Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all the Specialist Team, encouraging feedback and sharing of ideas and best practice.

About you:
We are looking for a confident and visible leader, who has experience within customer service, and who is able to motivate, be resilient, and enthusiastic to achieve success to deliver our client's definitions of excellence. Through performance management, you will train, coach and be an inspirational leader to ensure deliverance of our clients' objectives and targets. Perhaps you have a background as a Team Manager and is looking to gain more responsibilities within quality and training.
What we are looking for from you:
Fluent in English and a Nordic language (both written and verbal) is required.
Experience in the BPO/Customer Service industry is a must.
Excellent people development and communication skills
Experience of achieving proven results against KPIs
Analytical mindset and excellent problem solving skills
Strong organizational aptitude and time management skills
Approachable and flexible attitude to work
Demonstrable leadership skills

Why you should join Sitel:
At Sitel, we believe our staff is our most important asset, which means that we take pride in finding the best, most talented and driven employees who will make great colleagues.
Among the benefits of working with us is a great social environment with an atmosphere of joy, development and ambition.
Sitel combines knowledge sharing, a 'People-First' culture and embrace the diversity of all the unique individuals who make up Sitel. That is why we say: "Experiences are better when shared".
We take care of you, your progress, and make sure that you have the right conditions to deliver the best results.
Workplace, Contact & Applying:
The workplace is Sitel's office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Copenhagen.
We are interviewing on an on-going basis, so please do not hesitate to apply if you feel that this ad sums up your character and ambitions. Visa mindre

In this role, you will coach your team to reach the qualitative and quantitative targets whilst ensuring full compliance to all business and client's rules and procedures.
Sitel Denmark collaborates with best-known global brands to help deliver outstanding customer experiences. We are part of Sitel Group, which is one of the biggest outsourcing providers of customer experience management.
You will:
· Provide guidance and perform continuous monitoring to ensure consistent achievement of key performance metrics
· Undertake performance reviews, regular individual and team meetings
· Ensure accurate and timely communication of any client/campaign issues with the Operations Manager.
You will also:
· Take part in the recruitment, selection, induction training and ongoing skill development for team members
· Build an environment which recognizes outstanding achievements and supports the spirit of teamwork, where associates are committed, loyal and take pride in working for the company, leading to associate satisfaction
· Facilitate a culture of open and honest two way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice
About you
We are looking for a confident and visible leader who can motivate, be resilient, and enthusiastic to achieve success to deliver our client's definitions of excellence. Through performance management, you will train, coach and be an inspirational leader to ensure deliverance of our clients' objectives and targets.
What we are looking for from you
· You speak one of the nordic languages (both written and verbal) and English
· You can show experience of achieving proven results against KPIs
· You possess excellent people development and communication skills
· Analytical mindset and excellent problem solving skills
· Strong organizational aptitude and time management skills
· Approachable and flexible attitude to work
· Demonstrable leadership skills
· Motivated, proactive and enthusiastic
Why you should join Sitel
At Sitel, we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues.
Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambition.
Sitel combines knowledge sharing, a 'People-First' culture and embrace the diversity of all the unique individuals who make up Sitel. That is why we say: "Experiences are better when shared".
We take care of you, your progress, and make sure that you have the right conditions to deliver the best results.
Workplace, Contact & Applying
The workplace is Sitel's office in Copenhagen, Sluseholmen 2-4, 3rd floor, 2450 Kbh. SV. We have close public transport connections and an inexpensive parking possibility. Our office in Copenhagen is located in an area easily accessible when travelling from Malmö, which makes it easy for the many Swedes that are commuting from Malmö to our office in Copenhagen.
We will be reviewing applications and conducting the interviews until we find the right person, so don't hesitate to apply, if you feel that this ad sums up your character and ambitions. Visa mindre

Letar du efter en förändring? Eller letar du efter ett nytt äventyr? Vill du utvecklas både personligt och professionellt? Då har vi den perfekta rollen för dig!
Om tjänsten:
I denna tjänst kommer du att arbeta som kundtjänstmedarbetare för en av våra kunder inom flygbranschen. Ditt jobb kommer att bestå av att hjälpa kunder både via telefon och mail och allmän support. Den viktigaste uppgiften är att ge kunden en bra upplevelse och lämna dem med en positiv känsla. Ingen försäljning ingår i denna rollen.
För denna tjänst erbjuder vi dig:
Fast månadslön
Prestandad bonus
Betald utbildning och introduktion
Specialrabatter och erbjudanden för lokala restauranger, kaféer, gym och mycket mer.

Då vi vill att du ska ha de bästa förutsättningarna för att trivas och lyckas hos oss kommer vi även att tillhandahålla:
Utvecklingsmöjligheter
Modernt, nyrenoverat och centralt beläget kontor
En internationell arbetsmiljö
Månatlig aktivitetsdagar (utforska Cypern)
Stöd från Teamledare, HR och fantastiska kollegor!
Förmånligt skattesystem med 0% inkomstskatt upp till €19,500/ år.
Flyttpaket inkl. boende och flygersättning.
21 dagars betald semester per år.
Vi hjälper dig med all administration på plats på Cypern som exempelvis att öppna ett bankkonto och migratio

Kvalifikationer
För att lyckas i detta jobb behöver du:
Tala Svenska & Engelska flytande och i skrift
Vill arbeta med kundtjänst
God datorvana
Om du har tidigare erfarenhet av kundservice eller service är det meriterande.

För att trivas i denna roll och arbetsmiljö har du även god kommunikationsförmåga, förmåga att multitaska och se dig själv som en lagspelare som vill utveckla dig själv.
Vi hoppas att du vill arbeta för ett multinationellt företag i en internationell miljö med kollegor och kunder från hela världen!
Låter detta intressant för dig?
Gå med i vårt mångkulturella team nu! Maila rekryteringsteamet på [email protected]?för mer info för intresset är stort och tjänsterna fylls snabbt. .
Fakta kring tjänsten:
Startdatum: 10 Januari
Plats: Larnaca Cypern
Anställningsform:?Heltid,?provanställning 6 månader med mycket goda möjligheter till förlängning. Visa mindre

Lockas du av att kunna arbeta i en av Europas soligaste länder och samtidigt kunna utvecklas både proffessionellt och på ett personligt plan? Vill du styrka ditt CV och samtidigt få minnen för livet? Välkommen till oss på underbara medelhavsön Cypern!
Då vi förstår att det är ett stort steg att flytta utomlands vill vi att du känner dig trygg i hela processen och hjälper dig därför att bli bosatt på Cypern. Vi betalar både för din flygbiljett hit och tillbaka och även ditt boende under hela tiden du är anställd hos oss. Vi finns med dig hela vägen och hjälper även till med kontakt med lokala myndigheter och bank. Kontoret du kommer att arbeta på består av engagerade och framåtsträvande kollegor som brinner för leverera kundservice på högsta nivå. Gruppen beskriver sig själva som varandras ”Cypern-familj” och har en fritid som består av aktiviteter och umgänge oavsett veckodag.
Är det något vi kan lova, är det att efter din tid hos oss har du inte bara växt som person utan också skaffat dig en upplevelse för livet!
Om rollen
I den här rollen kommer du att ta emot och besvara Telenors kunders frågor via inkommande telefonsamtal. Du kommer att hantera frågor angående abonnemang, produkter, fakturor eller tekniska problem. En stor del av arbetet består av att lyssna in deras behov, göra en behovsanalys och därefter erbjuda kunderna de bästa lösningarna utifrån de riktlinjer som finns. I detta ingår även merförsäljning där du har möjlighet att påverka en del av din lön på ett positivt sätt.
Dagliga arbetsupfterna inkluderar:
Besvara samtal från kunder
Förse kunder med högklassig service
Administrera kring kundrelaterade ärenden
Sträva efter att uppnå dina dagliga KPI:er som rör kundnöjdhet, merförsäljning, effektivitet och kvalitét

Vem söker vi?
I den här rollen söker vi dig som är social, ambitiös, tävlingsinriktad och motiveras av att uppnå hög kundnöjdhet samt gillar försäljning. Vidare gillar du att arbeta på en arbetsplats med högt tempo, snabba förändringar och härlig teamkänsla där den goda gemenskapen genomsyrar hela kontoret.
I denna process lägger vi stor vikt vid personlig lämplighet. Vårt enda krav är att du har gått ut gymnasiet, har svenska som modersmål, kan tala engelska och har rent i belastningsregister.
Fördelar med att jobba hos oss i Cypern:
Fast månadslön med individuell provision utan tak.
Sol 330 dagar om året.
Förmånligt skattesystem med 0% inkomstskatt upp till €19,500/ år.
Sjuk- och olycksfallsförsäkring under såväl arbete som fritid.
Förmånliga personalrabatter på lokala caféer, restauranger & gym m.m.

Trygghetsfaktorer:
Vi betalar för boende i fullt utrustade moderna lägenheter från 2017, som ligger mitt i Larnacas stadskärna med två minuters gångväg till kontoret och två minuter till stranden. Detta från din första dag i Cypern.
Vi både betalar och bokar ditt flyg från önskad flygplats, dit och hem.
21 dagars semester per år.
Hjälp med all administration på plats på Cypern som exempelvis att öppna ett bankkonto och migrationsärenden.

Vilka är vi på SYKES globalt och lokalt?
SYKES Enterprises, Incorporated är en internationellt ledande leverantör av outsourcade kundservicelösningar och tjänster. De störska företagen runtom i världen förlitar sig på oss på SYKES att ta hand om deras mest värdefulla resurser – deras kunder. Med över 70 callcenters och 60 000 anställda hjälper vi företag och deras slutkunder runt om i hela världen. Vår företagskultur genomsyras av våra värdeord: We help people, one caring interaction at a time.
SYKES Cyprus är vårt multinationella kontor i Larnaca. Kontoret är modernt och präglas av en värme, gemenskap och vinnaranda bland våra ca 450 kollegor. På kontoret finns det agenter från bland annat Sverige, Norge, Danmark, Finland, Tyskland och England.
Låter detta som något som intresserar dig?
Ta chansen och sök redan idag! Vi arbetar löpande med denna rekrytering och kommer att hålla en tät dialog kring läget på Cypern så att du känner dig trygg och säker genom hela processen. Har du frågor eller funderingar kring tjänsten är du välkommen att mejla Rekryteringschef Halima Iman, [email protected].
Information om tjänsten:
Start: 25 Maj
Plats: Larnaca, Cypern
Anställningsform: Heltid med inledande provanställning på 6 månader. Visa mindre

Are you an outgoing and action-oriented person who is passionate about service and wants to help create the best customer experience?
Do you value a profession where speed and development are part of everyday life? Then this may be the job for you! The best customer experience.
We work to answer in-depth support questions that include entire product lines that our customers have available, with a strong focus on customers' experience of their contact with us, through a pleasant and personal interaction.
Our customers contact us primarily by phone, but we also handle email and sometimes chat.
What we offer:
A youthful and motivating workplace that values ??personal responsibility.
Thorough training In the beginning with the possibility of individual coaching and development plans in the long run.
Work in an international environment with fantastic career opportunities.

Your personality is more important than your work experience!
At SYKES, we believe that attitude and personality mean more than previous work experience.
Therefore, we have no requirements for previous employment when looking for future employees.
To apply for this job, however, you must meet the following:
Be good at Danish & English, both orally and in writing.
You have good communication skills.
You are solution-oriented.
You are passionate about providing great service and helping to provide a great customer experience.
You can operate a computer.
You enjoy working towards fixed goals.



Who are we?
SYKES is a global marketing and customer service global outsourcer that provides customer affiliation services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES 'sophisticated solutions meet the needs of larger companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries.
Start date: August 9
City: Jönköping, Sweden
Type of employment: Permanent, with a probationary period of 6 months.
Salary: Fixed monthly salary and there is the possibility of a bonus
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Er du en udadvendt og handlingsorienteret person, der brænder for service og vil være med til at skabe den bedste kundeoplevelse?
Værdsætter du en profession hvor fart og udvikling?er en del af dagligdagen?

Så kan dette være jobbet for dig!

Den?bedste?kundeoplevelse.
Vi arbejder med at besvare indgående supportspørgsmål, der omfatter hele produktlinier som vores kunder har til rådighed, med et stærkt fokus på kundernes oplevelse af deres kontakt med os, gennem en behagelig og personlig interaktion.
Vores kunder kontakter os primært via telefon, men vi håndtere også e-post og til tider chat.
Hvad?vi tilbyder:
En ungdommelig og motiverende arbejdsplads der værdsætter personlig ansvarlighed.
Grundig træning I begyndelsen med mulighed for individuel coaching og udviklingsplaner i længden.
Arbejde i et internationalt miljø med fantastiske karriere-muligheder.
Din personlighed er vigtigere end din erhvervserfaring!

Hos SYKES mener vi, at holdning og personlighed betyder mere end tidligere erhvervserfaring.
Derfor har vi ingen krav til tidligere ansættelse, når vi leder efter fremtidige medarbejdere.
For at ansøge om dette job skal du dog opfylde følgende:
Være god til engelsk, både mundtligt og skriftligt.
Du har gode kommunikations færdigheder.
Du er løsnings-orienteret.
Du brænder for at levere god service og bidrage til at give en god kundeoplevelse.
Du kan betjene en computer.
Du nyder at arbejde mod faste mål.


Hvem er vi?
SYKES er en global marketing og kundeservice global outsourcer, der leverer kundetilknytningstjenester til Global 2000-virksomheder. Med det globale hovedkvarter i Tampa, Florida, tilfredsstiller SYKES' sofistikerede løsninger behovene hos større virksomheder over hele verden, primært inden for detail-, kommunikations-, finansielle tjenester-, teknologi- og sundhedsindustrien.
Startdato: 9. august
By: Jönköping, Sverige
Ansættelsestype:?Permanent, med en prøveperiode på 6 måneder.
Løn: Fast måneds løn og der er mulighed for bonus Visa mindre