Lediga jobb IKEA Retail Services AB i Malmö

WHY WE’LL LOVE YOU
You’re passionate about creating inspiring retail environments that make life at home better for the many people. You enjoy combining creativity with commercial thinking and feel motivated by leading others to grow and succeed together. You’re curious about people, homes, and how customers move through retail spaces—and you use those insights to design solutions that are both beautiful and effective.
• Advanced training in interior design, interior management, art & design, or similar
• Several years of experience working with retail design or home furnishing solutions
• Strong leadership experience, with a genuine interest in developing people
• Solid project management skills and experience working cross-functionally
• A shared belief in IKEA values and a passion for creating a better everyday life for the many people
WHAT YOU’LL BE DOING DAY TO DAY
As a Shop Design Manager at IKEA, you’ll work closely with markets and colleagues across functions to shape inspiring, relevant, and commercial retail experiences.
• Design retail spaces and home furnishing solutions based on customer journeys and commercial priorities
• Create visually engaging shop experiences that inspire discovery, solutions, and purchase
• Lead, coach, and develop Shop Design Specialists to strengthen IKEA’s unique identity
• Support presentation solutions reflecting different styles, price levels, and seasonal relevance
• Use global tools and best practices while adapting solutions to local market needs
• Collaborate with market-based teams to ensure strong local relevance
• Contribute to learning content and knowledge sharing across IKEA
This is a short-term temporary assignment, and the role is based in Malmö, Sweden. Visa mindre

WHO YOU ARE
We’re on the lookout for a Food Commercial Manager who is passionate about people, business, IKEA’s purpose and continuously driving better performance and business growth. In addition, you are passionate about the food business and exploring new and innovative opportunities as well as motivated by creating a sustainable, delicious, affordable and unique experience for IKEA customers. For this role we believe you have minimum 10 years of experience in Business management or similar and delivering results as well as minimum 5 years of experience in leading and influencing co-workers. You also have experience of working with food trends, food modules, food experience development, Omni channel customer journey and customer support.
Further, you have experience from retail, preferably home furnishing or food sector. You have broad knowledge of IKEA concept, brand objectives, values and vision as well as of IKEA tools, processes and cycles. In addition, you have broad knowledge of Group strategies, priorities and business planning process as well as of operational plans and goals including follow up on KPIs. You have broad knowledge of food trends that influence the market and how to combine them with IKEA food strategy to create commercially viable offers as well as of how consumer acts, feels and behaves (including online) in a multichannel retail environment to apply the insights in the food experience design in all touch points.
On top of this, your knowledge of the customer life cycle and critical pain points connected to and between our channels is broad. You also have good knowledge of IKEA food business and food retail operations. When it comes to the local market you have broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs.
Finally, you possess good change and stakeholder management skills and know how to apply these in an extremely ambiguous environment requiring cross functional collaboration. You have ability to understand the complexity of IKEA business and the role of Commercial as an integrated part of the business. Furthermore, you have strong ability to lead while communicating in an inspirational way with IKEA tone of voice. You also have strong analytical skills with the ability to take a holistic view of a global organisation and identify business opportunities accordingly combined with ability to prioritise relevant operational data and make decisions with speed and simplicity.
YOUR RESPONSIBILITIES
Lead the food commercial team and responsible for business and people performance
Lead the development and secure the execution of food selling and customer experience strategy in partnership with markets and contribute to the One IKEA BPL
Support markets to drive sales across all customer meeting places via steering, optimization, pricing and services and conclude and report business goals and sale performance
Ensure food sales and supply planning and pricing process is developed, planned and executed
Ensure food integration in the commercial calendar, customer experience strategy and attract and activate strategy
Identify and prioritise opportunities with markets and other stakeholders to develop and improve food sales and customer experience
Ensure food experience improvement and innovation initiatives in partnership with markets and other IKEA units
Act as business expert in digital product and solution development enabling food selling and customer experience Common Global Competence Profile
Act as a business expert/partner to provide food sales and commercial expertise to markets and other stakeholders
Work across functions within INGKA Group and collaborate with other IKEA units
Ensure knowledge transfer and information sharing to, as well as between, the markets
Identify competence needs in partnership with HR Business partner, People & Culture

This is a permanent position based in Malmö, Sweden.
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov. Visa mindre

Who you are
Are you passionate about shaping the future of how organisations operate and evolve?
We’re looking for a dynamic individual to bring specialist expertise in organisation design and innovative ways of working to support IKEA’s long-term health and adaptability.
You bring a minimum of three years’ experience with a multinational organisation, with at least one year spent delivering results across global assignments. A strong background in Retail, alongside proven international experience working in multicultural settings. Success in this role requires a high degree of flexibility, a proactive problem-solving mindset, and fluency in written and spoken English to navigate complex challenges and collaborate effectively across diverse teams.
You have knowledge and experience in the following areas.
Skilled in facilitation, preparation and techniques to support effective collaboration and engagement.
Deep understanding of the IKEA Concept and Brand Identity, ensuring alignment with core business principles.
Skilled in designing user-friendly, practical solutions and simplifying complex concepts to drive results in dynamic environments.
Strong communicator with a self-driven, goal-oriented mindset, capable of managing strategic to operational challenges with integrity and effective facilitation.



To succeed in this role, you have a strong sense of purpose and a deep commitment to shaping a simpler, more agile Ingka. Candidates should be energised by the challenge of driving meaningful change, improving co-workers’ daily experiences through organisational effectiveness, and continuously pushing performance forward. A passion for IKEA’s values, a collaborative spirit, and a motivation rooted in togetherness and interdependent leadership are essential to thrive in this environment.
Your responsibilities
The Organisational Development Specialist is a key contributor to the Process & Organisational Development (P&OE;) team—collaborating across functions and partnering on strategic business assignments to simplify leadership, streamline operations, and enhance organisational effectiveness.
If you thrive in a fast-paced, purpose-driven environment and enjoy making complexity feel simple, this is your opportunity to make a lasting impact.
As an Organisational Development Specialist, you will:
Provide specialist insight and functional expertise to ensure organisational design principles are applied effectively and pragmatically across assigned projects.
Facilitate collaboration with leaders, managers, and stakeholders to drive performance and deliver impactful organisational development initiatives.
Design and lead workshops, ensuring documentation and reporting are in place to build competence and share knowledge across stakeholder groups.
Contribute to team development by exploring external benchmarks and methodologies, while fostering strong partnerships that support Ingka’s overall performance.

This role is a permanent position based in Malmö. You will report to the Organisational Development Manager.
Together as a Team
IKEA believes that people are at the heart of our business. That we create a better everyday life together by living our shared values and safeguarding our unique culture. To be able to create an inspiring IKEA experience we need to make sure our co-workers have the preconditions to meet our customers in the best possible way. The purpose of the People and Culture function is to secure the competence and organization to reach our business ambitions, and this is where you come in.
We are the ones who secure the delivery of accessible, inclusive, high-quality, low-cost people services, enabling Ingka to grow with profitability. All delivered with a service mindset. Together, we will make IKEA an outstanding place to work where quick and simple organization is the best response to a complex and complicated world. Visa mindre

Who you are
Do you want to sit at the core of creating the future of IKEA and Ingka? Do you combine business understanding from how we operate the IKEA Retail business with a passion for data and data driven decision making? You are both in love with our past and know we have enormous opportunity to reap in Ingka’s future. This might be the opportunity you are looking for.
Group Business Steering (GBS) is taking ever more responsibility in helping shape the future of in Retail business. GBS steers, guides and leads Ingka towards a better company, a better planet, better homes and better lives through holistic performance management and decision making. Our company is in transition in various ways: City penetration, Sustainability, Omnichannel, Automation and new Distribution models.
These are some of the topics which we support in while Ingka changes the way we meet and inspire customers, fulfil home furnishing needs, contribute to a better planet and ensure our continued financial independence.
As a BN in GBS Retail operations team you work in one of the teams supporting Fulfilment & Core Services, Growth & Marketing or Omni meeting points and with close collaboration with other global functions. Your main responsibilities are to be a BN partner for the business owner, to navigate operations and development agenda, to steer countries on performance related topics for Ingka Retail.
To strengthen our team, and with specific focus on retail operations we are currently looking for Business Navigators.
There are a few characteristics, describing who we are looking for.
You have passion for IKEA, the retail business and the perseverance needed to work towards goals, to stay the course, despite obstacles and challenges.
You have worked several years in the IKEA Retail business in one of our countries or units and in different functions, always with a passion for numbers.
You combine the ability to master details, while able to zoom out to connect the dots to understand the bigger picture, bridging the non-financial with the financial perspective.
You have strong leadership capabilities, with focus on change, collaboration and building trust-based relationships.
You are clever and positive when dealing with challenges at work, because almost any problem can be solved by involving the right people, thinking deeply, and communicating clearly.
You prefer to focus on the actual work over the process, action over discussions, truth over agreement, facts over feelings, and simplicity over complexity.


Your strengths and skills
Strong business acumen and skilled to work with data with ability to collaborate closely with specialists, data analysts and developers
Strong communicator with the ability to reduce complex topics to its essence and pro-active speaking partner to senior business leaders across the Ingka Group, in global functions and countries.
Experience in driving change and delivering results, while working self-driven in a vibrant and changing environment


Your experience
You have a strong Business Navigation background in IKEA Retail environment and have a solid understanding of our retail operations and steering performance. You understand, work with, and use data effectively to make informed decisions. You demonstrate strong ability to prioritise, provide clear directions and multitask and have proven skills in building functional relationships for successful collaboration. We look for candidates that have a minimum of 7 years experience and have demonstrated continued growth in their career.


Your responsibilities
You support and drive the overall retail performance management agenda and with main focus on retail operations, the development portfolio, country steering and commitment to financial health and affordability.
You communicate, educate and engage your stakeholders on the importance of a better IKEA and better for our customers
You will be working on with data & insight and work with business leaders to understand and influence cost development through a combination of everyday improvements, developments and transformation.
You work with and improve how we report and follow up on business performance, to secure one source of truth.
You identify potential through data, insights and analytics and work with stakeholders to improve efficiency.
You create business impact that contributes to growth at lower cost.



Together as a Team
You will have the opportunity to work with leaders within Ingka, get mentors from GBS that will help you navigate the organisation and gain perspective on our business you might not have received before. We expect you will enjoy sharpening your analytical thinking, business acumen, collaboration with diverse teams, influencing and communication skills. Visa mindre

WHO YOU ARE
As a Data Insights & Analytics Leader, you guide co-workers and execute operational strategies to provide data insights and analytical services that help achieve business goals. With advanced change management skills, an understanding of Ingka business operations, and a passion for people analytics, you leverage digital advancements to enhance data-driven strategies. Your ability to balance strategic, tactical, and operational perspectives ensures success in dynamic environments.
You are passionate about people, data, and global analytics development across industries, always seeking to integrate digital innovation to improve workforce insights. You thrive in a fast-paced, evolving workplace, where collaboration and adaptability are key. With advanced training in data analytics or 8+ years of experience, you appreciate the blend of strategic thinking and operational execution that drives meaningful business impact.
YOUR RESPONSIBILITIES
As a Data Insights & Analytics Leader, your expertise in utilizing complex data within large-scale organizations, along with knowledge of HR steering systems, allows you to drive informed decision-making.
· Analyse data, identify trends, opportunities and risks, collaborate with stakeholders, and share insights to support the achievement of operational goals and objectives.
· Execute operational requirements, collaborating with stakeholders to integrate data analytics into business decision making, supporting the roll out of relevant global initiatives.
· Collaborate with stakeholders to create and maintain data analytics service delivery models.
· Collaborate with stakeholders to define data accuracy, availability, as well as confidentiality standards that comply with all relevant legislation, regulations, agreements and Ingka group policies and procedures to be applied to data analytics.
· Define and develop the process related to people analytics and take proactive actions to guide the business based on insights. Identify best practices, share them systematically, and promote these across the people's insight community to ensure continuous improvements. Provide guidance and expertise in metrics and data related process development and ensure a solid base for decision making in People & Culture.
TOGETHER AS A TEAM
IKEA is all about people, and our team make sure to bring the best people on board to keep our strong spirit of togetherness. We believe that different experiences and backgrounds collectively make us wiser and stronger, and we ensure that our co-workers bloom into their best selves as they contribute to our business.
The mission of the People Analytics team is to inspire, enable and support our many co-workers and leaders to take fact-based people decisions. We ensure access to expertise in the most relevant and efficient people analytics methods and tools and provide guidance to decision makers with the goal to give our many co-workers the best possible preconditions to grow and thrive and our customers the best possible experience with IKEA. Visa mindre

WHO YOU ARE
To succeed in this role, you bring experience in succession and workforce planning with a strong ability to translate business direction into actionable, future-focused talent strategies. You create results by aligning talent strategies with business needs, balancing short-term supply demands with long-term succession planning goals.
You collaborate across the business to co-create sustainable solutions and build strong stakeholder relationships through strategic consulting and clear communication. Your digital literacy and expertise in performance management allow you to develop scalable processes and tools that drive performance, strengthen succession pipelines, and support long-term business growth.
Furthermore, you lead by example and act as a trusted advisor on performance, policy, and workforce-related decisions. With a strong grasp of HR issue resolution, stakeholder relations, and strategy development, you help shape an agile, resilient workforce that is ready for what's next.
YOUR RESPONSIBILITIES
In this role, you will ?manage a solid performance and deployment of the Ingka processes, principles and ways of working within the subject of succession, workforce planning, performance and development?. The Succession and Workforce Planning Leader will safeguard the co-worker experience for Group Functions, Ingka Centres and Ingka Investments business entities. In this recruitment, there is no relocation support provided by IKEA.
Your main responsibilities will include:
Execute operational requirements to deliver succession and workforce planning services in assigned Group Functions, Ingka Centres and Ingka Investments business entities.
Ensure delivery of succession and workforce planning activities to achieve operational goals and objectives, aligning wth assigned Group Functions, Ingka Centres and Ingka Investments business entities and planning with global guidelines.
Execute work to produce, analyse succession, performance and development and workforce data to support present and future needs, collaborating with stakeholders to share insights.
Collaborate with stakeholders, identifying and developing talent through the use of relevant strategies, processes and tools.

TOGETHER AS A TEAM
We are now taking our next step in preparing for the roll-out in Ingka Group Functions, Ingka Centres and Ingka Investments (GFCI) by establishing the Global Functions Centres of Expertise (CoE) and Location Operational Services (LOS) areas. These areas will support to make sure we will work together in a standardised way across P&C in Ingka, in both our functions and countries where GFCI co-workers are present.
This role will be part of the Centres of Expertise (CoE) team and will report to the CoE Manager. Visa mindre

Who you are
We are on the lookout for a passionate and visionary leader to join us as a CMP (Customer Meeting Point) Design Leader!
You have a strong understanding of customers' journeys and living situations worldwide, recognizing their needs and expectations in an omnichannel environment. With deep knowledge of consumer and retail trends, you understand what drives home furnishing expectations, shopping behaviours, and how to increase visitation and sales.
As a leader, you build strong relationships, co-create solutions, and inspire others by living the IKEA values. You navigate complex, dynamic business environments and embrace change to drive growth. Your ability to influence, inspire, and lead through people helps you create value for customers and unleash entrepreneurial spirit. In a global organization within a franchise system, you collaborate effectively with stakeholders across IKEA to achieve shared goals.
Motivated by the IKEA vision of making the brand more affordable, accessible, and sustainable, you thrive on growing business and people together. If you're excited to shape the future of our customer meeting points and create meaningful experiences, we want to hear from you!


A day in your life with us
As a CMP Design Leader, your mission is to design and develop innovative solutions for our Physical CMPs, translating strategic initiatives into impactful results. You work closely with experts in Retail and Digital areas, as well as external IKEA partners, to create seamless, end-to-end solutions that enhance the customer and co-worker experience.
Your focus is on optimizing the omnichannel experience — making it easier and more inspiring for customers to engage with IKEA, whether online or in our stores. You develop efficient processes, tools, and standards that are scalable across different markets, while ensuring solutions meet diverse customer journeys.
Collaboration and communication are at the heart of your role. You share insights, align with stakeholders, and help integrate digital developments that improve the customer experience and drive profitable growth. Your inclusive leadership builds a values-driven environment where diverse teams feel empowered to perform, grow, and develop.
Every day is a chance to make a real impact — shaping experiences, driving growth, and contributing to IKEA's long-term success.


About this work area
Our function plays a crucial role in shaping how customers and co-workers experience IKEA across our Physical CMPs. We develop solutions, capabilities, and operational excellence that bring IKEA's strategies to life and create a positive impact.
By collaborating with experts across Retail, Digital, and external IKEA partners, we design effective solutions that meet the needs of diverse customer journeys. Our focus is on optimizing the omnichannel experience, driving growth, and ensuring scalability across various markets.
We believe in creating an inclusive and inspiring workplace grounded in IKEA’s culture and values, where diverse teams can perform, grow, and develop. Together, we aim to make IKEA more affordable, accessible, and sustainable — always with the customer and co-worker experience in mind.


Apply now!
We look forward to receiving your application in English. We will review candidates continuously, so please submit your application as soon as possible but no later than the 6th of April 2025. If you have questions regarding the recruitment process, please feel free to contact Jacob Pressing at [email protected].
Studies show that members of underrepresented communities do not apply for jobs unless they are 100% “qualified”. If this is part of the reason you hesitate to apply, we would like to consider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application. [From: “Why Women Don’t Apply for Jobs Unless They’re 100% Qualified” by Tara Sophia Mohr, August 2014] Visa mindre

Who you are
As a person, you are enthusiastic about understanding the behaviors of people and motivated by developing and supporting others to reach set goals. You are motivated by exceeding customer expectations and growing satisfaction with effective service and support. You can build trustful relationships to coach and influence colleagues in an inspirational way.
We believe you bring:
• specific knowledge of resolutions services in a remote environment, including reactive and proactive
• expertise of the aftersales area and its contribution to business growth
• knowledge of the drivers of customer satisfaction, with a special focus on omnichannel environments
• general knowledge of the contact center industry and in particular the customer service function within globally steered organizations
• formal qualifications in After Sales, Customer Service, or equivalent
• 5 years of experience as a leader
• 5 years of experience in resolutions / after-sales functions with proven results
• 3 years of experience working with relevant range and services
Last but not least, you embody the IKEA culture and values and bring it to life in your work!
Your responsibilities
As a Global Resolutions Leader, you will represent an assigned area within Resolution in the RCMP delivering customer centric services and solutions in all remote channels to secure high performance and continuous improvements.
More in detail you will:
• plan and execute performance reviews, audits, and improvement initiatives within the assigned area to identify improvement potential
• lead and facilitate meetings with country Resolutions managers and specialists to ensure standards within assigned areas are upheld and improved
• capture and act on input and feedback from countries on improvement areas by continuously developing improvement ideas to create sustained positive change - within the assigned area
• identify and validate information and learning needs within the assigned area in order to maintain the excellent content quality that enables high competence
• define, prioritize, and validate needs related to continuous, incremental service and process improvement initiatives, cooperating with Performance Leader and Experience Design, in order to optimize the business outcomes
• ensure collaboration and integration with other relevant group organizations and functions, e.g. Customer Fulfilment and Customer, through formalized cadence to secure alignment and common priorities
• collaborate with the Analytics team in order to identify root causes with the goal to reduce customer pain points assessing and prioritizing technology needs for the assigned area by developing a periodic report in order to enable future key activities
This is a permanent position based in Malmö, and you will report to Remote Resolution Manager.
Our team within IKEA
The Remote Customer Meeting Point, an integrated part of the new IKEA Omnichannel retailing system, drives and enables sustainable, extraordinary growth in a new era of remote meeting the customer (Sales & Resolutions). It empowers and drives outcomes to realize a simple, unique, and seamless meeting whenever and wherever our customers want to meet with IKEA coworkers in a remote setting.
Apply now!
We will review applications continuously and look forward to receiving your application in English. If you have questions regarding the recruitment process, please feel free to contact Sofie Skarlöv at [email protected]. Visa mindre

Who you are
Are you passionate about Customer Loyalty and Loyalty Programs? Do you know how to create engaging communication that attracts and retains customers, supporting IKEA in developing long term relationships with members of IKEA Family & IKEA Business Network?
Do you want to be part of our exciting journey towards transforming the ‘largest loyalty programs’ in the world’ into the ‘BEST loyalty programs’ in the world!’? If so, we have the perfect role for YOU!
We are looking for a senior Customer Loyalty / Loyalty Program expert to lead our visual identity and communications framework to bring our unique member value propositions to both new and existing members. You will have world class communication skills and are able to identify communication and content needs throughout the customer and member experience. Helping us to get to know every member’s life at home (or work) preferences, needs and wants, providing relevant and highly personalised member communication and content to all our members around the world!
You will need to have a strong customer mind-set, be able to work cross functionally with many different stakeholders and have a drive for results. You should have high competence within Communication, Digital and Mobile Marketing technologies and trends within customer and shopping behaviors. Plus, solid knowledge and experience of Customer Engagement, Loyalty and Marketing best practice and trends.
To be successful in this role, it is important that you have the following capabilities and knowledge:
• Knowledge of how to acquire and retain members and engage with them in a relevant and meaningful way across all brand interactions by recognizing the different stages of their experience journey.
• Knowledge on how to tailor and execute communication and content based on analytics and insights of previous member interactions with IKEA across all channels.
• Knowledge of member lifetime value and management, including how to increase engagement through more relevant and personalised communication.
Your responsibilities
As a member of the Customer Engagement team within growth & marketing, you will lead the IKEA Family and IKEA Business Network visual identity, communication, and engagement framework to acquire, retain and develop members, as part of the Customer Engagement Approach. You will support markets in driving growth and brand positioning through developing and implementing both programs visual identity, communications and engagement framework with the appropriate skills, tools, and capabilities.
You will bring your expertise and skills creating compelling member communication and engagement while demonstrating how this can drive brand positioning, growth and increase member lifetime value. You will also work closely with key stakeholders within Growth & Marketing, Group Digital, Sales Activation & Steering, Home Furnishing, Sustainability and Country Teams.
Job specific key tasks and responsibilities:
• Lead the implementation of IKEA Family & IKEA Business Network’s visual identity and communication framework and integration into the overall Customer Engagement approach
• Develop and implement skills, tools, and ways of working with IKEA Family & IKEA Business Network communication and member engagement including securing a strong integration with campaigns and key activities
• Support markets with how to work with and integrate loyalty communication and member engagement to increase recruitment, engagement, and lifetime value
• Provide subject matter support for the country teams within the area of communication, visual identity and engagement for IKEA Family & IKEA Business Network and act as a speaking partner on a global basis
This is a permanent position located in Malmö Sweden, and you will report to Loyalty Manager.
About this work area
In Customer Engagement & Loyalty we create and deepen personal customer relationships by developing a relevant membership offering and orchestrating direct communication and experiences.?We contribute to growth by defining the INGKA loyalty strategy, providing Business Intelligence, innovating new ways of engagement, and defining new business opportunities.
Apply now!
If you have questions regarding the recruitment process, please get in touch with Sofie Skarlöv at [email protected].
We look forward to receiving your application and will review candidates continuously. We kindly like to ask you to expect some delays in response to your application, due to the Christmas and New Year Holidays. Visa mindre

Why we will love you
We are looking for multiple Site Merchandising Specialists with good ability to navigate and lead in a complex and evolving business environment, with ability to influence change in a positive way to reach business goals. You build good relationships and collaborations across IKEA and know how to inspire the many people, you also bring a growth mindset and eager to grow in a fast-paced, digital environment.
The skills and experience we are looking for:
• 3 years minimum experience in e-commerce, site merchandising or selling function in a global organization.
• Knowledge of omnichannel customer journeys and the role commerciality and site merchandising can play.
• Strong understanding of e-commerce platforms and site optimization tools, including CMS and analytics platforms.
• Strong documented co-creation and teamwork skills. Experience working in an agile environment, adapting strategies and tactics quickly based on feedback and changing business needs.
• Experience with data and KPIs: familiarity with tracking performance metrics like conversion rate.
You are familiar with IKEA brand, culture, values and ways of working and bring this to life in your everyday work.
A day in your life with us
As Site Merchandising Core Area Specialist, you will develop and design merchandising solutions for Core Areas of Digital Platforms, implement established best practices to standardize and optimize merchandising strategies across digital platforms. Lastly, you will collaborate on content and drive performance including IMC and CRO team.
More in detail you will:
• Design and implement merchandising solutions using content either sourced from IMC or created in collaboration with other teams. Ensure these solutions are optimized to drive user engagement and sales.
• Follow established best practices and guidelines to ensure that merchandising solutions are consistent across all digital platforms. Align with global standards and contribute to continuous improvements in how merchandising is executed across the web and app.
• Collaborate with the IMC team to ensure the timely delivery of high-quality content that supports merchandising initiatives.
• Work closely with cross-functional teams, including marketing and selling, to ensure that merchandising solutions align with key commercial events, promotions, and campaigns. Help execute merchandising efforts in line with the global and local commercial calendar.
• Track the performance of merchandising solutions through key metrics such as conversion rates, engagement levels, and customer feedback. Make data-driven adjustments and refinements to improve effectiveness and ensure alignment with business KPIs.
These are permanent positions in Malmö, Sweden and you will report to the Site Merchandising Manager.
About this work area
Define and drive the purpose of each digital channel—web, app, and social commerce—to create a seamless omnichannel experience. Set clear KPIs and prioritize development based on business needs to elevate the customer journey and boost conversion.
Shape and implement site merchandising strategies that align with customer needs and commercial goals, leveraging our 80 years of in-store expertise. Analyze, optimize, and support digital platforms across countries, ensuring consistency, sharing best practices, and enhancing performance globally.
Questions and support? Let's connect!
For questions regarding the recruitment process, please feel free to contact Sofie Skarlöv at [email protected].
We look forward to receiving your application as soon as possible, please note that we will be reviewing applications on an on-going basis. Visa mindre

Who you are
Are you motivated to drive business growth by creating an affordable and attractive commercial offer for our business customers in the markets?
We are looking for a Range Selection and Allocation Leader who can collaborate, co-create, and build trustful relationships among various stakeholders. You demonstrate strong communication and interpersonal skills, can take a holistic view, and can identify business opportunities accordingly. We believe you get energized by driving business growth and contributing to overall success through collaboration and co-creation.
You have solid experience working in sales, commercial planning, and cross-functional collaboration. You understand the complexity and role of commercial and selling as an integrated part of the business. You have a strong analytical mindset and the ability to prioritize and make decisions with speed and simplicity. You are truly passionate about the unique IKEA range and a true role model of our culture and values.


We also believe that you have good knowledge about the following:
• The IKEA concept, brand objectives, values, and vision.
• IKEA tools, processes, and year cycles.
• Project-, change-, and stakeholder management.
• Range dimensioning, allocation & Accessibility.
• Range management.
• Pricing and sales planning processes and tools.
• IKEA supply chain and impact of (in)accurate planning.
• How consumers act, feel, and behave in a retail environment.
• Data & insight analytics, including performance metrics and pricing.


What you'll need to have
As a Range Selection & Allocation Leader, you will be responsible for the execution and development of the range dimensioning year cycle & Range Allocation, which includes learning solutions and ways of working within Ingka and its alignment with other core processes. You will lead the competence & process development for building a commercial offer in all our markets and ensure relevant mentoring and support are in place throughout the yearly cycle. You will optimize sales and gross margin by building a relevant and commercial offer in all our meeting points. You will work across functions and countries within the Ingka Group and collaborate with the other IKEA businesses.


Furthermore, you will (be):
• Responsible for following up and analyzing the performance of the IKEA range offer in Ingka countries, regions, clusters, and markets. Based on the analysis, you will make suggestions to Core Business Franchise and IKEA Range and Supply regarding future reclassification needs of the range.


• Responsible for the range selection tool regarding user competence, following up on results, and developing the tool going forward to all customer meeting points. Secure that data quality is maintained by Consumer Insight and Digital and a year cycle is agreed.


• Responsible for the in-depth analysis of the running range performance to enable the range selection and dimensioning processes for the fiscal years ahead.


• Lead and/or contribute to developing new tools, templates, learning solutions, and ways of working in strong cooperation with IKEA Range and Supply and Core Business Franchise.


• Contribute to the Ingka Commercial Offer & growth plan, and be responsible for the action plan in line with this strategy within the area of Range Selection.


• Provide and share expertise on range dimensioning in a clear and inspiring way to enable constant improvement learning with and between markets.


Our team within IKEA
We contribute as selling experts with business insights and range knowledge to deliver sustainable, extraordinary growth by creating a new, unique, inspiring, and convenient meeting with customers. We deliver a multi-channel experience that adds value to many people and inspires a home furnishing movement.


We will be interviewing continuously and are looking forward to hearing from you! Visa mindre

Why we will love you
Simply because of your passion for Omnichannel retailing and Home Furnishing. If you see yourself in a role where you share and live the the IKEA Culture and Values, then we are looking for you! You are genuinely interested in collaborating across complex stakeholder landscape, develop relationships, and to lead, inspire, and develop coworkers across the organization, and enjoy work in agile, fast changing environments, and to take responsibility and tasks, often of administrative character. You have a passion for continuous learning and development, therefore you see yourself develop with intention to take leadership positions within Global, Country or Market Retail organizations as a next step
- Good ability to understand and connect Strategic, Tactical, Operational topics with Business acumen
- Strong IKEA Leadership and interpersonal skills
- Exceptional ability to communicate verbally, visually, and in writing
- Ability to multitask with care, accuracy, exceed quality standards
- Learning orientation - capable to understand and acquire new knowledge and abilities quickly
- Proven advanced training in business management, strategic communication or equivalent minimum of 7 years of experience within Retail, preferably within IKEA
- Strong project management skills
- Strong documented leadership skills.
- 3-5 years of experience of successfully lead and manage people
- Knowledge of IKEA brand, culture, values and way of working
- Strong communication skills in English (Spoken and Written)
To enjoy your work with us, it is important that you share our core values and ideas. At IKEA you will work in a vibrant culture where your ideas are heard, there is opportunity to learn new skills and the goal always is “to create a better everyday life for the many people”. We offer you the opportunity to further develop your professional knowledge in your daily work, and to work in an environment in which people and a sense of community and affinity are central values.
A day in your life with us
As management assistant, your key responsabilities will be to:
- Be the key right-hand person to the assigned Retail Market Manager, supporting them across a range of initiatives and - organisational-, strategic, tactical and operational tasks, and to ensure preparedness for key meetings and engagements, and drive specific projects and assignments.
- Take an active role as a member of the Retail Markets Management team, steering and supporting the effective and efficient Ingka Retail Management team, including preparation of materials, minutes, and following up decision and pending logs etc.
- Orchestrate and support the Retail Markets on assigned Ingka governance, corporate calendar, Ingka Retail calendar and key business cycles, securing the right content preparation, alignment, minutes, following up decision and pending logs
- Facilitate collaboration and engagement across the Retail Markets community and act as a point of entry for cross Ingka and cross IKEA collaborations
- Contribute to the Ingka Retail Management Assistant team, ensuring smooth administration, support, coordination and collaboration across Ingka Retail.


About this work area
Together, we are creating a better IKEA Retail, one that is securing long term profitable growth, so we can be more affordable, accessible and sustainable. We are bringing IKEA closer to our customers - whenever, wherever and however they want to meet us. We are developing IKEA as a purpose led brand by delivering to our commitments in our People & Planet Positive strategy. We also make IKEA an attractive employer of choice for current and future talents, who want to stay and develop the business and themselves together with us. Visa mindre

Why we will love you
Are you passionate about growing business and keen to make complex customer journeys seamless? Do you find it motivating to drive initiatives and change and want to be a part of influencing and contributing to the overall success for the Core Area Living room business? Enthusiastic about leading, inspiring, and developing colleagues both within Selling & Supply Planning team and in the Markets? Then go ahead and have a closer look at this opportunity in our Core Area Living room Team!
We believe you are forward-thinking and setting directions with a passion for strategic analysis. You are highly motivated to collaborate across IKEA stakeholders and feel very passionate about leading and developing the Living room business. You have the ability to lead and inspire co-workers around you, demonstrate strong IKEA leadership skills and are a true role model for our culture and values.
You are a self-starter that shows initiative and takes responsibility, and you are motivated by working together with other people towards a defined goal. You enjoy working on a strategical and tactical level, while keeping things simple and have a pragmatic approach, focusing on making things happen. We believe that you are someone who can build relationships and navigate in a complex environment.
To succeed in this role, you have knowledge of:
• Deep knowledge of IKEA Range and life at home trends in general, and for the Living room seating, Store and Organise, Home textile, Rugs and Decoration range
• Good understanding of customer omnichannel shopping behaviours and needs
• Working in a Service Office connected to one or more of the HFBs in Core Area Living room
• Good knowledge in Sales steering methods and tools to draw customers' attention to prioritized products to reach commercial goals in all sales channels
• Up to date knowledge of trends that influence home furnishing, retail design and communication to gain insight to a more appealing product presentation for customers in our retail environment
• Knowledge of industry trends, outlooks and emerging technologies to achieve organizational goals and objectives
• Effective communication skills and fluent in English
Your responsibilities
As Core Area Sales Specialist you will drive business by collaborating with colleagues in Retail and Digital Growth & Marketing, Omni-meeting points, Ingka Retail Markets, IKEA of Sweden and Core Business Retail Concept in salesmanship, customer interactions and Retail Foundation to develop solutions and identify best examples that will enable excellent customer experience and sales performance in all channels.
Job specific key tasks and responsibilities:
• Act as a member of the Selling & Supply Planning team and proactively contribute to creation and implementation of IKEA Growth Plan and steer business performance in order to deliver to the common objectives and goals
• Actively cooperate with all key stakeholders within Growth & Marketing and beyond to secure common priorities and deliverables and to maximize impact
• Work across Core Areas to deliver complete solutions (Furniture and HFA) based on customer needs and dreams.
• Document and share best practices within Ingka Retail Selling function.
• Coach on Retail Foundation improvement based on IKEA concept documentation, manuals, guidelines and identified best practices.
• In collaboration with IoS, HF&RD; and Digital deliver new solutions to support the Growth Plan initiatives
• Develop learning content in collaboration with the Learning Designers
• Work in close collaboration with HFRD on developing new MTC solutions
The location of the role is Malmö, Sweden and you will report to the Core Area Manager.
About this work area
Sales Steering and Activation team deliver sustainable, extraordinary growth by creating a new, unique, inspiring, and convenient meetings with the customers. We deliver a multichannel experience that adds value to the many people and inspires a home furnishing movement. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.
Questions and support? Let's connect!
If you have questions regarding the recruitment process, please feel free to contact Jacob Pressing at [email protected].
We look forward to receiving your application. Please note that we will be reviewing applications on a continuous basis.
Warm welcome with your application! Visa mindre

Who you are
As the Marketing Manager at IKEA, you will be responsible for driving extraordinary growth and profitability by implementing effective marketing strategies. You will focus on acquiring, converting, retaining, and engaging customers throughout their journey. Your role will involve developing an integrated multichannel marketing plan, aligning marketing with the commercial agenda, establishing a unique brand image, integrating mass and personalized communication, and implementing change initiatives. Additionally, you will play a key role in representing the IKEA corporate identity and core values.
The Competencies you should have:
• You have broad knowledge of driving extraordinary growth and profitability.
• You have expertise in acquiring, converting, retaining, and engaging customers.
• Extensive knowledge of developing and implementing multichannel marketing strategies
• You have ability to integrate marketing and communication strategies with the commercial agenda.
• You have in-depth understanding of creating a unique brand image and market presence.
• You have proficiency in combining mass and personalized communication across traditional and digital media.
• You have experience in managing and influencing senior stakeholders.
• You are familiar with the IKEA corporate identity, core values, and vision.
• You have passion for customer-centricity and staying updated with market trends.
• You have entrepreneurial and innovative mindset in an agile environment.
• You are motivated to create a unique brand image for IKEA.
• Strong strategic thinking and implementation skills
• You have ability to solve complex business challenges and lead transformational changes.
• You thrive in a fast-paced and franchise system environment.
Requirements:
•10-15 years of international strategic marketing experience, preferably in multiple markets and global brands within marketing, external communications, digital, or equivalent fields
• Advanced education in Marketing, Communications, Business Management, or a related discipline
• Senior-level experience with digital marketing in an omnichannel reality
• Experience driving business and people transformation in a holistic omnichannel environment.
• Leadership experience in managing large, multi-functional, international teams.
Your responsibilities
The purpose of the Marketing Manager role at IKEA is to reach more of the many people and re-establish a brand that is trusted, loved, and engaging. The Marketing Manager plays a crucial role in gaining operational as well as societal trust for IKEA. By driving growth through attracting and activating customers and consumers, the Marketing Manager aims to build long-term relationships and create lifetime value.
The Marketing Manager is responsible for leading the Customer Relationship Management (CRM), Performance Marketing and Omni Marketing Acceleration. These hubs play a vital role in implementing effective marketing strategies and ensuring continuous development of the new IKEA Marketing Model across retail countries.
You will be responsible for-
• Design, build, and optimize global marketing efforts to drive the growth of IKEA globally.
• Translate the global strategic marketing and consumer-centric vision and goals into local implementation.
• Drive growth through customer retention, lifetime value, and acquisition using performance marketing and data science.
• Provide expertise and input to the operating model, range development, and supply chain optimization to achieve market share growth.
• Lead and develop performance marketing as a growth driver across 30+ IKEA markets, focusing on increased ROI and effectiveness measurement.
• Develop world-class activation concepts, customer-centric membership benefits, rewards, and engagement activities across all brand interactions.
• Identify and resolve frictions in the selling and customer experience areas, and explore new revenue opportunities through collaboration with sales, digital, and supply partners.
• Increase market share by initiating and contributing to developments in marketing automation and utilizing innovative, data-driven digital marketing tools.
• Deliver hyper-relevant personalization throughout the customer lifecycle to increase brand awareness, market share, and customer loyalty.
• Establish CRM as a significant growth contributor for INGKA and ensure its effective implementation.
• Develop new product marketing capabilities, including services and home deliveries, to enhance customer options and added value.
• Build best-in-class (digital) marketing in-house capabilities across all Ingka Markets, championing new methods, systems, and processes.
• Manage global media sourcing and the Performance Marketing Hub for maximum reach and performance.
• Develop a high-performing and learning marketing organization that contributes to extraordinary growth objectives.
Together as a Team
Our mission is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting.
We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness. Visa mindre

Who you are
Are you passionate about growing business and keen to make complex customer journeys seamless? Do you find it motivating to drive initiatives and change and want to be a part of influencing and contributing to the overall success for the Core Area Bedroom business? Enthusiastic about leading, inspiring, and developing colleagues both within Selling & Supply Planning team and in the Markets? Then go ahead and have a closer look at this opportunity in our Core Area Bedroom Team!
We believe you are forward-thinking and setting directions with a passion for strategic analysis. You are highly motivated to collaborate across IKEA stakeholders and feel very passionate about leading and developing the Bedroom agenda. You have the ability to lead and inspire co-workers around you, demonstrate strong IKEA leadership skills and are a true role model for our culture and values.
You are a self-starter that shows initiative and takes responsibility, and you are motivated by working together with other people towards a defined goal. You enjoy working on a strategical and tactical level, while keeping things simple and at the same time you have a pragmatic approach, focused on making things happen. We believe that you are someone who can build relationships and navigate in a complex environment.
To succeed in this role, you have knowledge of:
• Deep knowledge of IKEA Range and life at home trends in general, and for the Bedroom Sleep and Storage, Children`s IKEA, Lighting, Home organization and Bed Textiles more specifically
• Good understanding of customer omnichannel shopping behaviours and needs
• Working in a Service Office connected to one or more of the HFBs in Core Area Bedroom
• Good knowledge in Sales steering methods and tools to draw customers' attention to prioritized products to reach commercial goals in all sales channels
• Up to date knowledge of trends that influence home furnishing, retail design and communication to gain insight to a more appealing product presentation for customers in our retail environment
• Knowledge of industry trends, outlooks and emerging technologies to achieve organizational goals and objectives
• Effective communication skills and fluent in English
Your responsibilities
As Core Area Sales Specialist you will drive business by collaborating with colleagues in Retail and Digital Growth & Marketing, Omni-meeting points, Ingka Retail Markets, IKEA of Sweden and Core Business Retail Concept in salesmanship, customer interactions and Retail Foundation to develop solutions and identify best examples that will enable excellent customer experience and sales performance in all channels.
Job specific key tasks and responsibilities:
• Act as a member of the Selling & Supply Planning team and proactively contribute to creation and implementation of IKEA Growth Plan and steer business performance in order to deliver to the common objectives and goals
• Actively cooperate with all key stakeholders within Growth & Marketing and beyond to secure common priorities and deliverables and to maximize impact
• Work across Core Areas to deliver complete solutions (Furniture and HFA) based on customer needs and dreams.
• Document and share best practices within Ingka Retail Selling function.
• Coach on Retail Foundation improvement based on IKEA concept documentation, manuals, guidelines and identified best practices.
• In collaboration with IoS, HF&RD; and Digital deliver new solutions to support the Growth Plan initiatives
• Develop learning content in collaboration with the Learning Designers
• Work in close collaboration with HFRD on developing new MTC solutions
The location of the role is Malmö, Sweden.
About this work area
Sales Steering and Activation team deliver sustainable, extraordinary growth by creating a new, unique, inspiring, and convenient meetings with the customers. We deliver a multichannel experience that adds value to the many people and inspires a home furnishing movement. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.
QUESTIONS AND SUPPORT? LET`S CONNECT!
If you have questions regarding the recruitment process, please feel free to contact Sofie Skarlöv at [email protected]. Visa mindre

Why we will love you
You passionate about leading a forward-thinking communication, engagement and community building direction based on user needs and frustrations. You have strong IKEA leadership skills, by using sound judgements to make timely and effective decisions. You are capable of championing new methods, digital systems and processes to improve performance and innovation in engagement and communication. You have ability to understand the complexity of our business and the role of communication as an integrated part of the business.
You are also:
• Extensive Knowledge of how to lead communication and engagement by defining, planning, executing and following-up communication with relevant stakeholders to keep our co-workers well informed, engaged and empowered.
• Good Understanding of creating engagement through communication
• Good Understanding of the process for delivering efficient communication and stakeholder plans, tools and our communication channels
• Good Knowledge about digital / social media/graphic design and video production.
• Motivated to collaborate across IKEA stakeholders to secure the target audience is informed, gains clarity and is inspired and engaged.
• Passionate about leading, inspiring and developing co-workers both within the CoE and in the Markets
• Open to change and convinced the sky has no limits, testing and trying new ideas through an agile way of working.
• Share and live the IKEA culture and values.
• Good knowledge about the IKEA culture and values
• Proven experience in strategic communication, project management and engagement
• Minimum of 5 years’ experience working with communication and engagement
• Preferred: Knowledge of IKEA brand, culture, values and way of working Strong documented leadership skills
• Excellent English communication
Your responsibilities
As a Engagement Leader you will Identify, develop and lead new ways to reach, inform, clarify, connect and engage co-workers on commercial topics. You will take the lead in driving an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged and empowered.
You will be responsible for -
• Your primary responsibility is to promote, inform, and clarify commercial initiatives and projects developed by the Growth & Marketing team. The goal is to enhance co-worker engagement, understanding, and adoption.
• Streamline and simplify communication channels while strategically linking projects and initiatives to business goals and objectives. Your role involves leading and facilitating engagement activities to build a strong sense of community within the Growth & Marketing team across various markets and stores.
• Identify, develop, and lead innovative approaches to reach and engage co-workers, fostering community building. Continuously explore opportunities for renewal and improvement in communication strategies to maintain relevance in a dynamic retail environment.
• Take charge of planning and executing large-scale engagement events for commercial topics in Growth & Marketing. Provide coaching and support to stakeholders, ensuring a collaborative and commercial-focused approach in all initiatives.
• Collaborate closely with the Growth & Marketing manager to implement the Growth & Marketing engagement and communication strategy. Contribute proactively to planning, discussions, and execution, aligning with the creative vision.
Together as a Team
Growth and Marketing is assigned to create customer demand, engagement and loyalty with the IKEA brand by amplifying the commercial offer.
Together with the rest of IKEA value chain create Growth Plans, maximising our value chain benefits with sales and supply planning. Take the lead in our commercial recipe work in holding, translating our growth plan to a how to for our markets to use in driving traffic to IKEA and acquiring new customers and therefor positioning IKEA. Visa mindre

Are you passionate about people´s life at home and home furnishing? Do you find it motivating to contribute to a fast-paced and future-oriented retailing organization? Are you motivated to work agile and open to changes and can´t wait to support others with your expertise? Then go ahead and have a closer look at this opportunity in our Interior design team!
We are eager to find a new team member who shares and lives the IKEA culture and values and knows how to initiate, lead, plan, execute, control, and close a cross-functional project. You are aware of trends that influence home furnishing, retail design, and communication and know how to gain insights into a more impactful range presentation for customers in our retail environment. You understand life at home in different areas around the world as well as their dreams, needs, and frustrations in their everyday life at home.
You have excellent communication- and collaboration skills and can inspire, easily engage, and build trustful relationships with a wide range of different stakeholders and markets. and always keep improving the customer experience and developing the business on top of mind. Furthermore, to succeed in this role you know the IKEA visual and verbal identity (tone of voice) to facilitate the creation of a commercial environment with a distinct brand impression and to corporate IKEAs identity, core values, and vision of creating a better everyday life for the many people.
You are fluent in English, and you know how to work with Revit, AutoCAD 3d, Sketch Up, and the Microsoft Office tools. You also have an interior design or art and design educational qualification.


As an Interior Design Specialist, your main task is to design outstanding home furnishing solutions, global guidelines, and strategies that contribute to a growing IKEA business. You will work on different projects together with other Interior Design Specialists within the team and markets always working cross-functional within Ingka Group and other IKEA businesses. With the CRS solutions, you support the development of our business plan and ensure that all initiatives are supporting the growth plan.
Additionally, your responsibilities will be:
Through interior design expertise, design outstanding home furnishing solutions together with colleagues in the markets to stimulate the life-athome interest.
Strengthen the uniqueness of the IKEA identity in range presentation and home furnishing solutions such as room settings, homes, vignettes, and sales support areas.
Translate knowledge of people's life-at-home into relevant, functional, aesthetic, and commercial home furnishing solutions.
Improve and implement global tools, proven solutions, and best practices and when needed make the global solutions locally relevant.
Work together with market-based resources on a project basis to secure local market relevance.
Support the development of learning content in collaboration with the Learning Designers.
Work across functions within INGKA Group and in good collaboration with other IKEA businesses to secure a strong and aligned consumer experience across all customer meeting points.

In this role, you will report to the Interior Design Manager and the location is in Malmö.
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov. Visa mindre

Who you are
As the Marketing Manager at IKEA, you will be responsible for driving extraordinary growth and profitability by implementing effective marketing strategies. You will focus on acquiring, converting, retaining, and engaging customers throughout their journey. Your role will involve developing an integrated multichannel marketing plan, aligning marketing with the commercial agenda, establishing a unique brand image, integrating mass and personalized communication, and implementing change initiatives. Additionally, you will play a key role in representing the IKEA corporate identity and core values.
The Competencies you should have:
• You have broad knowledge of driving extraordinary growth and profitability.
• You have expertise in acquiring, converting, retaining, and engaging customers.
• Extensive knowledge of developing and implementing multichannel marketing strategies
• You have ability to integrate marketing and communication strategies with the commercial agenda.
• You have in-depth understanding of creating a unique brand image and market presence.
• You have proficiency in combining mass and personalized communication across traditional and digital media.
• You have experience in managing and influencing senior stakeholders.
• You are familiar with the IKEA corporate identity, core values, and vision.
• You have passion for customer-centricity and staying updated with market trends.
• You have entrepreneurial and innovative mindset in an agile environment.
• You are motivated to create a unique brand image for IKEA.
• Strong strategic thinking and implementation skills
• You have ability to solve complex business challenges and lead transformational changes.
• You thrive in a fast-paced and franchise system environment.
Requirements:
• 10-15 years of international strategic marketing experience, preferably in multiple markets and global brands within marketing, external communications, digital, or equivalent fields
• Advanced education in Marketing, Communications, Business Management, or a related discipline
• Senior-level experience with digital marketing in an omnichannel reality
• Experience driving business and people transformation in a holistic omnichannel environment.
• Leadership experience in managing large, multi-functional, international teams.
Your responsibilities
The purpose of the Marketing Manager role at IKEA is to reach more of the many people and re-establish a brand that is trusted, loved, and engaging. The Marketing Manager plays a crucial role in gaining operational as well as societal trust for IKEA. By driving growth through attracting and activating customers and consumers, the Marketing Manager aims to build long-term relationships and create lifetime value.
The Marketing Manager is responsible for leading the Customer Relationship Management (CRM), Performance Marketing and Omni Marketing Acceleration. These hubs play a vital role in implementing effective marketing strategies and ensuring continuous development of the new IKEA Marketing Model across retail countries.
You will be responsible for-
• Design, build, and optimize global marketing efforts to drive the growth of IKEA globally.
• Translate the global strategic marketing and consumer-centric vision and goals into local implementation.
• Drive growth through customer retention, lifetime value, and acquisition using performance marketing and data science.
• Provide expertise and input to the operating model, range development, and supply chain optimization to achieve market share growth.
• Lead and develop performance marketing as a growth driver across 30+ IKEA markets, focusing on increased ROI and effectiveness measurement.
• Develop world-class activation concepts, customer-centric membership benefits, rewards, and engagement activities across all brand interactions.
• Identify and resolve frictions in the selling and customer experience areas, and explore new revenue opportunities through collaboration with sales, digital, and supply partners.
• Increase market share by initiating and contributing to developments in marketing automation and utilizing innovative, data-driven digital marketing tools.
• Deliver hyper-relevant personalization throughout the customer lifecycle to increase brand awareness, market share, and customer loyalty.
• Establish CRM as a significant growth contributor for INGKA and ensure its effective implementation.
• Develop new product marketing capabilities, including services and home deliveries, to enhance customer options and added value.
• Build best-in-class (digital) marketing in-house capabilities across all Ingka Markets, championing new methods, systems, and processes.
• Manage global media sourcing and the Performance Marketing Hub for maximum reach and performance.
• Develop a high-performing and learning marketing organization that contributes to extraordinary growth objectives.
Together as a Team
Our mission is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting.
We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness. Visa mindre

Why we will love you
Are you passionate about people´s life at home and home furnishing? Do you find it motivating to contribute to a fast-paced, future-oriented retailing organization and the unique IKEA product range? Are you endlessly intrigued by the world of systems and processes and can´t wait to
support others with your expertise? Then go ahead and have a closer look at this opportunity in our Retail Solutions team!
We are eager to find a new co-worker who is keen to get creative and contribute to our future business goals. We believe you have proven advanced training in Interior Management, Interior Design, Art & Design or have a minimum of 5 years working experience with Home Furnishing &
Retail Design Solution Development. You possess very strong graphic design skills and would proudly showcase your portfolio of previous work. You are strong in project management and naturally apply strategic thinking in your everyday life. You love to stimulate creative ideas to add value and new perspectives. You feel confident in navigating through times of change and are used to working in an agile environment. You champion new methods, digital systems, and processes to improve performance and always strive to meet quality standards and produce quality work products. You have acquired an expert level in motion graphics 2D throughout the years and have proven advanced training in Adobe After Effects, Photoshop, Illustrator, and InDesign.
To succeed in this role, you will have a creative mind and have experience of leading creative teams.
Furthermore, you know the following areas:
IKEA's corporate identity, core values, and vision of creating a better everyday life for the many people, to ensure the right representation.
Best practices for creating, publishing, and editing content from a customer-centric point of view.
Structuring and presenting information in all touchpoints that makes sense to the end user.
Writing, structuring, and editing business publications in English for print and digital media.
Defining, planning, creating, executing, and following up on range presentation documentation with an IKEA tone of voice and visual identity
Stakeholder management
Trends that influence home furnishing, retail design, and communication
Experience from a global level at IKEA

You are a true ambassador of the IKEA culture and values.
A day in your life with us
As a Graphic Design Specialist, you will be responsible for designing both the physical and digital graphical concepts of the design solutions to inspire, inform, and captivate consumers.
You will achieve this by, mainly, focusing on the below areas. You will be creating visual concepts to communicate IKEA ideas to consumers. You will develop communication carriers that identify the IKEA home furnishing unique offer, convey retail design messages, support our range presentation, and verbalize our strategy. Moreover, you will create graphic design that illustrates the IKEA offer innovatively. To enable and ensure excellent graphic design you will outline templates and
actively develop new content formats and graphic communication assets. New ways of reaching out to users digitally and physically within the Graphic Design field, to engage customers in every touchpoint and throughout the Customer Experience Journey, will always be on the agenda!
Furthermore, you will be producing and editing printed and digital publications ensuring the publications meet the Inter IKEA Systems B.V. written communication standards and IKEA tone of voice. Supporting the development of learning content in collaboration with the Learning Designers is also something to be included on your agenda.
Finally, collaborating across different functions within INGKA Group and different IKEA business units will be essential to secure the business growth plan and ensure that all departments that touch the customer's journey work in unison to identify customers’ needs and preferences.
In this role, you will report to the Graphic Design Manager.


Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov. Visa mindre

Why we will love you
That´s easy – because you are excited about understanding the behaviours of the many people, the local Life at Home and current Home Furnishing trends. That becomes evident since you know Paid, Owned and Earned media – how to integrate it, but also about the industry and how it works. From IKEA, you have knowledge about Group strategies, priorities, and business planning process. You know how to work with stakeholders and builds trustful relationships. If you also understand the IKEA multichannel reality and online customer behaviours – that will be even better. Good knowledge Project management and Change management will help support in this position.
To grow as an Integrated Media Leader, this is the background we are looking for:
• Formal education within in Marketing or equivalent
• Experience working within Marketing, in a strategic role (E.g. Media Manager, Marketing Manager or similar)
• Experience managing complex paid media budgets
• Strong experience in planning, improving output and measuring business performance
Of course, you know our IKEA brand, culture, values, and way of working.
A day in your life with us
As part of the Global Integrated Media Center of Excellence, you as Integarted Media Leader has the most purpose to influence omnichannel integrated media strategy to maximize marketing ROI. You will also identify opportunities and areas of development, adapted to local needs to provide effective and efficient markets media plans.
You will have lots of fun and developing tasks. Here is a handful:
• Act as a leader of the Global Integrated Media Center of Excellence team, within Marketing and proactively contribute to marketing plan/output in order to deliver to the Business objectives and goals at scale.
• Be responsible for influencing bespoke development and implementation of Integrated Media plan across paid, owned and earned media, across all on and offline channels.
• Support the Global Integrated Media team as well as the overall Integrated Community in markets with the deployment of the Center of Excellence roadmap centered around 3 Strategic Priorities : Media as a growth driver, Planning Excellence and Data enablement.
You will report to Integrated Media Manager, and the position is placed in Malmö, Sweden.


Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov. Visa mindre

Develop the plan for growth and positioning- creating demand, engagement & loyalty with the IKEA brand, reaching more of the many people. Optimize the omnichannel customer and co-worker experience, creating profitable growth and positive impact. Create an inclusive work environment founded in IKEA culture & values, where diverse people can perform, grow, and develop.?
You have knowledge in following areas:
· ??Senior experience in consumer-facing business.
· ?Proven experience from senior leadership role(s).
· ?Experience from a global organisation, leading in a complex business environment with physical and digital operations and development.
· ?Proven experience in building large scale networks and collaborations.
· ?Excellent stakeholder management skills.
· ?Excellent English language skills, verbal and written.
· ?Extensive knowledge of IKEA Brand, culture & values.?
YOUR RESPONSIBILITIES
In the role as Growth & Marketing Manager you are responsible to lead the Growth and Marketing of global Ingka to create customer demand, engagement and loyalty with the IKEA brand by amplifying the commercial offer. ?
You take the lead in developing and transforming the Ingka commercial recipe in holding, translating our growth plan to a how to for our markets to use in driving traffic to IKEA and acquiring new customers and therefor positioning IKEA.
Furthermore, you are driving an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged and empowered to deliver extraordinary growth and customer experience in today’s omnichannel reality.
Your specific key tasks and responsibilities are:
· ??Accountable for the development agenda of the Retail Area, defining the roadmap for strategic and operational business opportunities. Lead development in alignment with other Retail Areas, development assignments for IKEA and Ingka’s development agenda.
· ?Accountable for end-to-end business continuity, preconditions for operational excellence and outcomes within the Retail Area. Take a holistic IKEA Retail and IKEA value chain approach and secure relevant collaborations and low-cost.
· ?Accountable for the matrix(s) to the countries for the Retail Area, enabling and empowering the countries to optimize customer and co-worker experience, create profitable growth and positive impact.
· ?Accountable for full omnichannel integration connected to the Retail Area, securing digital and service elements are strong and integrated throughout. Accountable to secure the Retail Area is working and evolving in full alignment with the totality of our business.
· ?Lead with IKEA values and develop a competent and high performing team to strongly contribute to the objectives and goals. Contribute as member in Retail Management, lead the Retail Area Management team and act as member in steering groups, councils, and boards, across IKEA organisations, to support the overall business and people agenda.?
This role is a permanent contract and is located in Malmö, Sweden.
ABOUT THIS WORK AREA
Our mission is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness. Visa mindre

Why we will love you
Because you have a passion about the food business and exploring new and innovative opportunities. You are eager to exceed customer expectations and to drive business growth by creating a seamless customer experience for the many people. You feel passionate about leading, inspiring, and developing co-workers both within the center of expertise and in the markets. You are result driven and motivated to reach targets.
As a person you work with an agile mind-set and are open to change. Moreover, you share and live the IKEA values, with passion for the many people and the trends that influences them.
You have knowledge in following areas:
• Knowledge of the IKEA Concept, Vision and Business idea, Culture and Values, IKEA Business Model and IKEA leadership
• Extensive knowledge of IKEA food operations
• General knowledge of IKEA food business
• Extensive IKEA food operational compliance standards Basic knowledge regarding international Food safety standards and procedures, HACCP, food Quality and local food legislation
• Knowledge on how to initiate, plan, execute, control and close cross functional projects
In addition, you demonstrate IKEA leadership skills and the ability to navigate and lead in a complex, unknown and fast changing environment. You possess the qualities to communicate verbally, visually and in writing in an inspirational way and you have a collaborative mind-set which you use to build trustful relationships.
Your responsibilities
As Food Safety Leader you will lead and facilitate the food safety and compliance agenda through optimized, standardized and digitalized ways of working.
Your mission will be to ensure safe and compliant food to customers and co-workers within all customer meeting points and to drive an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged and empowered.
You will work across functions within INGKA Group and collaborate with other IKEA units Competence Ensure knowledge transfer and information sharing to, as well as between, the markets.
More in detail you will:
• Secure the effective implementation of the food safety strategy and contribute to the IKEA business plan • Provide food safety steering documents, ways of working, tools including food safety risk and control worksheets
• Ensure compliance with food safety standards and requirements in all customer meeting points and report, escalate and act upon food safety risks
• Secure that customer information regarding food safety is available and ensure implementation Act as business owner for external food safety audit companies, follow up on performance on food safety audits, reporting and escalation
• Identify opportunities with markets and external stakeholders to develop and improve food safety standards
• Act as a business expert/partner to provide food safety expertise to markets and other stakeholders • Identify competence needs in partnership with Food CoE and act as a subject matter expert when developing learning solutions together with People & Culture
In this role you will report to the Food Safety Manager. This role is a temporary position. Visa mindre

WHY WE WILL LOVE YOU
We are now looking for a CRM Hub Leader to help drive the Customer Engagement and Loyalty, Global Support Network for all INGKA markets to ensure the CRM Hub delivers an optimal service in supporting our community of data driven marketers.
Are you highly motivated, a problem solver that thrives on working with various stakeholders to develop common solutions that can be utilized and deployed globally?
Do you enjoy testing, finding creative ways to develop and improve solutions whilst constantly learning through data?
Are you enthusiastic about data and analytics and the behaviors of people and the trends that influence them?
We are looking for a results-orientated team player with high attention to detail and an experienced planner. With your great communications skills, you are strong at conveying data into a clear and engaging message to your audience. You will have lots of energy to lead and inspire cross functional teams to deliver business growth by building sustainable solutions whilst continuously measuring and optimizing.
We see that you can direct efforts to achieve long-term business objectives and understand the complexity of IKEA business and the role of marketing as an integrated part of the business. You should also have a strong knowledge of how to target customers and manage real-time contextual interactions on individual basis using behavioral and predicted patterns throughout their experience with IKEA on all channels.
We also see that you bring the following proven experience to the table:
· Solid expertise and skills in CRM and Loyalty best practice and trends, digital marketing and agency management to deliver brand positioning, growth and increase customer lifetime value
· Strong knowledge of project management of complex development projects including budgets, resources, technologies, and communication
· High competence within Digital and Mobile Marketing technologies and trends within customer and shopping behaviours
YOUR RESPONSIBILITIES
You will be working in an agile team where we drive an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged, and empowered. As a CRM Hub Leader, you will be an enabler of building personalized conversations with our customers in both push and pull activities. You will facilitate collaboration, secure common tools, and common ways of working that support all INGKA markets in delivering towards objective #2 and #3 of the new marketing model.
You will work closely with our extended Customer Engagement & Loyalty team, our agency partner, IKEA Customer Engagement Digital teams and of course various other functions within Market Support INGKA.
Some job specific key tasks:
· Lead the Global Support Network process and embed the ways of working between Global team and Markets
· Co-lead the development and distribution of frameworks and best practices to support and improve CRM operations within INKGA markets
· Ensure frameworks are being used by Markets to improve customer engagement and customer centric competence development
· Coordinate and support the budget management including tracking, distribution and by the point of contact for the markets
· Manage the CRM backlog, distribute the requests to relevant workstream with close collaboration with IKEA Customer Engagement Digital teams to present common deliverables to markets
The role is based in Hubhult, Malmö and you will report to CRM Hub Development Manager, Market Support.
We look forward to receiving your application in English as soon as possible since we are reviewing applications continuously, but please no later than 14th of May. Visa mindre

Why we will love you
Because you have a passion about the food business and exploring new and innovative opportunities. You are eager to exceed customer expectations and to drive business growth by creating a seamless customer experience for the many people. You feel passionate about leading, inspiring, and developing co-workers both within the center of expertise and in the markets. You are result driven and motivated to reach targets.
As a person you work with an agile mind-set and are open to change. Moreover, you share and live the IKEA values, with passion for the many people and the trends that influences them.
You have knowledge in following areas:
• Knowledge of the IKEA Concept, Vision and Business idea, Culture and Values, IKEA Business Model and IKEA leadership
• Extensive knowledge of IKEA food operations
• General knowledge of IKEA food business
• Extensive IKEA food operational compliance standards Basic knowledge regarding international Food safety standards and procedures, HACCP, food Quality and local food legislation
• Knowledge on how to initiate, plan, execute, control and close cross functional projects
In addition, you demonstrate IKEA leadership skills and the ability to navigate and lead in a complex, unknown and fast changing environment. You possess the qualities to communicate verbally, visually and in writing in an inspirational way and you have a collaborative mind-set which you use to build trustful relationships.
Your responsibilities
As Food Safety Leader you will lead and facilitate the food safety and compliance agenda through optimized, standardized and digitalized ways of working.
Your mission will be to ensure safe and compliant food to customers and co-workers within all customer meeting points and to drive an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged and empowered.
You will work across functions within INGKA Group and collaborate with other IKEA units Competence Ensure knowledge transfer and information sharing to, as well as between, the markets.
More in detail you will:
• Secure the effective implementation of the food safety strategy and contribute to the IKEA business plan • Provide food safety steering documents, ways of working, tools including food safety risk and control worksheets
• Ensure compliance with food safety standards and requirements in all customer meeting points and report, escalate and act upon food safety risks
• Secure that customer information regarding food safety is available and ensure implementation Act as business owner for external food safety audit companies, follow up on performance on food safety audits, reporting and escalation
• Identify opportunities with markets and external stakeholders to develop and improve food safety standards
• Act as a business expert/partner to provide food safety expertise to markets and other stakeholders • Identify competence needs in partnership with Food CoE and act as a subject matter expert when developing learning solutions together with People & Culture
In this role you will report to the Food Safety Manager. This role is a temporary position. Visa mindre

Why we will love you
Are you an expert in the field of CRM (Customer Relationship Management) analytics? Do you have solid track record of using customer data and insights for delivering growth? Do you have extensive experience in using data modelling and analytical solutions? If so, we have the perfect role for YOU!
We are looking for a Customer Analytics & Insights expert to support our approach for creating common CRM activities across all 28 countries; so that we can acquire, retain and develop many more customers to IKEA. You will support and coach our country teams in driving growth and brand positioning through implementing Customer Analytics & Insight skills, tools and capabilities, as part of the Group Customer Engagement & Loyalty Direction. You will need to have a strong analytical and customer mind-set, with extensive experience of best-in-class data & insights solutions and tools. Be able to work cross functionally with many different stakeholders and have a drive for results. You should have high competence within “Customer Data, Analytics & Insights” technologies and trends within customer and shopping behaviors.
To be successful in this role, it is important that you have the following capabilities and knowledge:
• Deep knowledge of how to profile, model, analyse and report on all data, cross channel, to gain insights for personalized marketing.
• Knowledge of how to work with large volumes of data (structured and unstructured, internal and external), utilizing modelling, optimization and simulations for the purpose of driving actionable business insights.
• Knowledge on how to apply segmentation and suppression rules to better orchestrate communication effectively.
• Experience in using different data sources to develop recommendations across different marketing channels and activities
Your responsibilities
As a member of the CRM Hub within the Customer Engagement & Loyalty team, you will lead the Customer Analytics & Insights approach. You will identify customer signal-based activation and engagement opportunities. You will support the CRM Proposition team through providing key insights to create relevant and personalized customer offerings for acquisition, retention and development. You will bring your CRM, Data & Analytics expertise and skills to unlock customer value from our data to design more relevant and personalized offerings for customers to interact and engage with IKEA. Creating growth, deeper brand connections, build long lasting relationships and increase customer life-time value.
You will also work closely with key stakeholders within Marketing Performance, Digital Data Analytics, Digital Product Teams, Customer and Commercial Activities teams.
Plus, you will have the support of our agency partner where you will have a team to help identify opportunities to optimize the use of our data to help achieve our commercial objectives.
You will:
• Lead the performance and optimization workstream with the agency, to prioritize the budget whilst also collaborating closely with the digital data and analytics team
• Set, tracking and monitor annual Global CRM goals whilst sharing CRM learnings that contribute to annual Marketing Performance goals and activities
• Support the development of business needs for collection, integration, auditing and usage of Customer Data (IKEA Family members, IKEA Business Members, Registered Customers) for CRM Hub
• Provide subject matter expertise to the relevant Marketing Performance teams and Digital product teams for reporting, customer insights, audience management and analytics
• Provide subject matter support and coaching for the Country Customer Engagement & Loyalty Analyst community
• Support countries in generating actionable insights based on adaptations and country specific CRM activities as part of the CRM Hub and in line with the local growth potentials
The role is based in Hubhult, Malmö and you will report to CRM Hub Development Manager, Market Support. Visa mindre

Who you are
We are looking for a Remote Demand & Capacity Specialist at the Group level, for the Market Support function – you'll be reporting to the Remote Demand & Capacity Leader at the Group level.
An ideal candidate: As an ideal candidate, you have a strong knowledge of workforce management, covering demand projection, capacity, scheduling, and intraday in relation to complex sourcing models.
Furthermore, you have strong knowledge of forecasting models, sourcing models, routing strategies, skill matrices, and capacity management, models.
You possess broad knowledge of demand drivers connected to sales and customer care in multinational environments as well as broad knowledge of the contact center industry, in particular, globally steered workforce management organizations.
Additionally,
you have a strong knowledge of stakeholder management and good knowledge of the configuration of workforce management software.
Finally, you have a good knowledge of IKEA's corporate identity, core values, and vision of creating a better everyday life for the many people and a good understanding of IKEA business and RCMP as an integrated part of the business.
Motivation: You are motivated by sharing and living the IKEA culture and values and energized by optimizing processes and staying at the frontier of modern tools and practices.
The possibilities of data and the value it can generate for co-workers and business is something you are passionate about and enjoy working in a team where openness and sharing culture are promoted.
Finally, you are inspired by working agile and being open to change.
Capabilities: You have strong analytical skills and the ability to use those to challenge ways of working.
Furthermore, you have the ability to build trustful and strong relationships with country colleagues in a wide range of markets combined with a service-minded approach and the ability to complete tasks, accomplish goals and achieve results.
Moreover, you possess good organizational skills with the ability to understand the importance of consistency and routines.
Finally, you are able to balance independent work and your own initiatives with openness and transparency in sharing culture and you have the ability to express ideas and opinions effectively in verbal and written communication.
Experiences and skills:
You have formal qualifications in Economics, Business Administration or equivalent, minimum 3 years of experience as a Forecasting expert, Capacity manager, Workforce management manager, Partner manager or similar, and minimum 3 years of experience working within large-scale omnichannel Customer Service, including front and back office operations, as well as in-house and outsourced multi-sites.
Finally, you are fluent in English, verbal and written.
Your responsibilities
Customer Service Representative -
2-4 years of experience
We expect you to deliver and continuously review excellent customer service capacity plans (in-house and outsourced) for a set of countries, from a demand as well as a supply perspective, in order to secure consistent service delivery and great customer and co-worker experience.
Your responsibilities are in particular:
• Forecasting workload demand, as well as supply, by type of activity related to different time horizons and countries, to allow for data-driven resourcing decisions.
• Developing suggestions and actively supporting selected Country Scheduling & Intraday Managers, to improve the quality and efficiency of forecasting, scheduling, and intraday management.
• Securing data availability and validating quality as continuous input for the forecast process, and signal and resolve irregularities to the responsible suppliers/owners to ensure accurate forecasting.
• Conducting advanced data exploration and analysis using modern data mining techniques (including machine learning) and visualization tools, to build capacity plans based on forecast
• Coordinating and facilitating a structured decision-making process around forecast versions by collaborating with relevant stakeholders, ensuring an optimal outcome.
• Conducting impact assessment of specific workload drivers, eg campaigns, product launches, and Post Implementation reviews, advising on resourcing decisions, and providing input to budgets.
• Ensuring close collaboration and integration with the outsource Remote Partner Manager, to secure business continuity.
• Identifying opportunities for process improvement within Scheduling & Intraday, in cooperation with countries, to strengthen local performance.
• Ensuring capacity plans are shared and communicated in a clear way across RCMP, both group and country, to secure dimension perspectives are considered in decision-making processes for key activities eg recruitment, training, vacation schedules, etc. Visa mindre

Why we will love you
Would you like to be part of something exciting where you will be able to impact the deployment delivery of assignments within deployment function in the high-performing Commercial Operations & Development department?
You are inspired by the IKEA vision, and motivated to live and share the IKEA culture and values and are
motivated by solving customer and co-worker problems and barriers as a means of improving the business.
You are striving to continuously learn and develop new knowledge and skills to benefit IKEA and for personal growth and find it highly motivating to collaborate with and learn from markets, as well curious about outside perspectives to always stay close to reality. Furthermore, you appreciate the mix of tactical and operational thinking, and comfortable working with detail.
Your knowledge and experience from project implementation in the Commercial area on operational and/or tactical level, with particular focus on Selling and Customer, have given you a good understanding of interacting with various business partners especially in matrix relationships and of stakeholder management: how to identify and involve relevant stakeholders in a project, process, or question to make things happen.
More specifically, to be successful in this role, you have:
• Good knowledge of change management and leading in the unknown
• Excellent knowledge of the customer and co-worker needs, demands and expectations on the markets
• Solid understanding of the relevant solutions of focus areas and relationship to connected systems
• Experience from development and improvements of ways of working
• Influence through interdependent leadership
• Good understanding of cultural differences and importance of equality, diversity & Inclusion the value diversity brings to strengthening our brand and ability to deliver
At IKEA, you’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Our different views, backgrounds, and personalities make us better understand our customers, give us more fun at work and spark more and better ideas. Perhaps your unique take on something could lead to a great idea that creates a better everyday life for the many people.
Your responsibilities
As the Deployment Specialist, you will be responsible to manage the launch and rollout schedule for countries, highlighting potential constraints or risks, through collaboration with country organisation. You will also be the one responsible for launches of new functionalities, and for leading the Commercial Operations & Development deliveries towards the countries, working with Digital Unit and the Implementation Management network in the countries. All this to ensure effective communication, engagement, and preparation for a successful delivery, leading to a positive customer experience as the final objective.
In this role you will actively cooperate with key partners on group and country level while representing Commercial Operations & Development in related forums and decision bodies. You will be responsible to support and facilitate the country subject matter expert network enabling sharing of best practices and collaboration.
More in detail you will:
• Contribute to ensure the country solution and the Fulfilment Project Implementation manager networks are well maintained and support Commercial Operations & Development Manager with continual improvement to raise the quality and delivery effectiveness
• Support, with inputs and expertise, based on capacity and priority needs, to other core deliveries within the responsibility of Commercial Operations & Development
• Responsible to provide support and guidance to the respective country function on related and assigned topics and to secure an inspiring and motivating environment
The role is based in Hubhult, Malmö and you will report to the Business Support Manager. Visa mindre

WHO YOU ARE
As a person, you are passionate about service design, understanding human behavior, how to exceed customer expectations, and how to grow satisfaction with outstanding service and support. You’re motivated to create fantastic and inspiring experiences for customers that meet IKEA in all remote channels and for co-workers that meet the customers in these channels. Your colleagues would describe you as having a good mix of strategic thinking with the ability to turn requirements into practice. Building trustful relationships and influencing stakeholders on all levels come naturally to you.
We believe your backpack consists of:
- strong knowledge in service design, experience design, (customer and co-worker) journey design, preferably in customer service or support
- extensive knowledge of project governance processes and of managing stakeholders
- strong knowledge of process improvement methodologies (such as Lean Six Sigma) and techniques
- good knowledge of change management methods and tools
- broad knowledge of the contact center industry and in particular its design functions within globally steered organizations
- experience of working in or with multiple channels e.g. retail, contact center, digital/self-service
- preferably a minimum of 3 years of experience working in an organization with a global/country set-up or across multiple sites/partners
- preferably working knowledge of Continuous Improvement methodologies and experience in managing end-to-end projects
Your backpack is our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.

YOUR RESPONSIBILITIES
As an Experience Design Specialist in the Group Remote Customer Meeting Point, you will be responsible for:
- service/experience design of new projects/initiatives that intersect with the remote customer meeting point (designing an omnichannel experience)
- planning, managing, and delivering complex projects, including time, cost, scope, risk control, competence requirements, stakeholder management as well as quality in order to meet expectations and goals
- developing and having ownership of customer journeys and processes in order to improve customer and co-worker experience
- supporting in defining a high-level experience vision and strategy, based on industry / best practice exploration, together with Ingka stakeholders
- working with our Digital organization in the development of new solutions and tools connected to customer and co-worker journeys for the remote customer meeting point
- ensuring close collaboration with stakeholders in over 30 IKEA countries and providing guidance for implementation in order to secure successful handover and to identify improvement needs in tools and systems as well as coordinate deployment of new releases
- Defining best practices in Experience Design management by continually benchmarking against industry standards to validate and ensure the world-class customer experience. Visa mindre

Who you are
We are looking for a Remote Customer Quality Specialist at the Group level, for the Market Support function – you will be working in the Remote
Experience Quality Team, part of the Remote Experience Design Team. Furthermore, we are looking for someone who is passionate about customers and co-workers to support and drive the adoption of our Quality Framework in all RCMP organizations to become a Quality Culture.
As an ideal candidate, you have expert knowledge of quality to create and generate rich insights on the remote customer journey, by executing a global quality strategy that enables excellent experiences for customers and co-workers. In the same way, you are very curious to find out how our quality tools support all the processes defined in the framework.
Capabilities:
You are a curious person with strong communication and teamwork skills, with the ability to build trustful relationships. Ability to communicate and explain quality gaps in an inspirational way and being focused on solutions.
Experiences and skills:
We value what you can bring with your attitude and knowledge.
A quality experience will be valuable.
Fluent in English.
Your responsibilities
•Monitor the quality of customer meetings and service delivery in all remote channels from a technical and process standpoint, in order to ensure great end-to-end customer and co-worker experience
•Create a consolidated view of soft-skills status in order to define learning needs
•Monitor how our products and services are received in order to define improvement needs
•Ensure calibration of performance quality across countries in order to secure a great customer and co-worker experience
•Guide and advise countries on problem-solving activities based on input from local quality assessments in order to create relevant solutions for users
•Capture insights from relevant stakeholders across the wider organization and secure necessary actions are taken in order to support the improvement of co-worker and customer experience
•Develop and maintain close collaboration with country Quality specialists in order to share captured insights
•Benchmark and contribute with input in setting standards of quality in the remote environment to enable alignment and common ways of working Visa mindre

We are transforming IKEA Customer Support. We're looking for a talented project specialist who loves to create smooth projects by supporting
where it's necessary. You are passionate about creating clarity via inspirational communication and getting energy out of supporting different
project initiatives to produce excellent results. Leading change and supporting change management is something that makes you tick.
If you like to solve complex challenges that require previous knowledge from CSC/RCMP, Customer Operations and/or Transformations and Change, we would be happy to get to know you!
For this role, we are looking for someone with a very strong self-drive and motivation to perform, learn and improve. You need to develop,
challenge, and inspire stakeholders. We believe you can work in an uncertain environment and know how to lead stakeholders and yourself in the unknown to be an excellent fit for this role.
Job description
You think it's fun to work with change management, communicate effectively, and enjoy creating a structure in the complex surrounding.
You love to create beautiful and engaging content in many different formats, have an eye for detail, and can contribute with your communication and influencing skills.
You enjoy working with a team and creating success via a common goal. Together is our way!
To thrive in this role you will need to have:
• Project management experience as a leader or support
• Good knowledge of Office 365, with love for creating beautiful and engaging presentations
• Knowledge of project administration
• Knowledge of change management
• Fluent written and spoken skills in English
• Understanding of change implementation in a multicultural work environment and ability to deliver results through working with people
• Ability to solve and create resolutions through supporting complex challenges and deviations
As always, we are looking for someone who can identify themselves with the IKEA culture and values.
Your responsibilities
In this role, you will report to the CST Hypercare Leader. You will work with the Country CST PMs, supporting them with embedded change management. You will support the CST with a smooth transformation closure by enabling excellent handover and project documentation.
We also believe that you are:
• A good coordinator able to handle many interfaces and tasks
• A relationship builder with the ability to collaborate and co-create with people in different units and cultures
• Analytical and structured
• Comfortable with prioritizing, making decisions, and delegating
• A talented content creator of both presentations and more complex written texts
Daily activities will be to:
• Drive project activities as defined in the project scope
• Deliver all activities to the required quality within the defined time and apply relevant functional competence
• Secure the Implementation of best practices, drawing on good examples both from within IKEA and from the latest developments externally
• Identify risks, proposing effective solutions for mitigation
• Build effective relationships with stakeholders and partners Visa mindre

WHAT YOU NEED TO HAVE
You are inspired by the IKEA vision and motivated to live and share the IKEA culture and values and motivated by solving customer and co-worker problems and barriers as a means of improving the business. You appreciate the mix of tactical and operational thinking, and comfortable working with detail.
To be successful in this role you will need to have a:
· Solid knowledge of the IKEA Concept, the IKEA Business model, IKEA Framework, strategic landscape, and IKEA ways of working
· Good understanding of key performance measures to plan, follow up and steer the business with a customer-centric approach
· Extensive knowledge of the IKEA commercial processes on global, country and market level
· Wide knowledge of the customer and co-worker needs, demands and expectations in the markets
· Broad knowledge of the commercial functions, and good understanding of stakeholder management
· Detailed knowledge of process modelling, and management methods and tools used in Ingka
· Good understanding and knowledge of the commercial tools and information associated with the commercial processes
YOUR RESPONSIBILITIES
By executing on functional plans, by developing and delivering key initiatives, the Marketing Operations Leader will secure the performance of the functional area/domain and the delivery of the overall Marketing strategy. Ensure that plans and activities are aligned cross-functionally in Market Support.
Job specific key tasks and responsibilities:
· Facilitate the development of functional plans/strategies in close co-operation with the Marketing leadership team
· Responsible for implementation and communication of the Marketing plan/strategy
· Ensure alignment of functional plan/strategy into Ingka/ Marketing - wide strategic landscape
· Responsible for visualization and alignment of OKRs for functional leadership team to support respective function and Market Support to become outcome led.
· Develop and deliver key initiatives to drive business performance, improvements, and innovations within function/area.
· Provide fact-based and data-driven analysis to measure the progress and follow up.
· Provide data and analysis to the functional leadership team to support decision-making
· Create engagement content and produce presentation materials as well as ensuring that communication material is well structured and delivered
Location is in Malmö, Hubhult.
ABOUT THIS WORK AREA
Our mission is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness. Visa mindre

Who you are
We are looking for a Remote Demand & Capacity Specialist at the Group level, for the Market Support function – you'll be reporting to the Remote Demand & Capacity Leader at the Group level.
An ideal candidate: As an ideal candidate, you have a strong knowledge of workforce management, covering demand projection, capacity, scheduling, and intraday in relation to complex sourcing models.
Furthermore, you have strong knowledge of forecasting models, sourcing models, routing strategies, skill matrices, and capacity management, models.
You possess broad knowledge of demand drivers connected to sales and customer care in multinational environments as well as broad knowledge of the contact center industry, in particular, globally steered workforce management organizations.
Additionally,
you have a strong knowledge of stakeholder management and good knowledge of the configuration of workforce management software.
Finally, you have a good knowledge of IKEA's corporate identity, core values, and vision of creating a better everyday life for the many people and a good understanding of IKEA business and RCMP as an integrated part of the business.
Motivation: You are motivated by sharing and living the IKEA culture and values and energized by optimizing processes and staying at the frontier of modern tools and practices.
The possibilities of data and the value it can generate for co-workers and business is something you are passionate about and enjoy working in a team where openness and sharing culture are promoted.
Finally, you are inspired by working agile and being open to change.
Capabilities: You have strong analytical skills and the ability to use those to challenge ways of working.
Furthermore, you have the ability to build trustful and strong relationships with country colleagues in a wide range of markets combined with a service-minded approach and the ability to complete tasks, accomplish goals and achieve results.
Moreover, you possess good organizational skills with the ability to understand the importance of consistency and routines.
Finally, you are able to balance independent work and your own initiatives with openness and transparency in sharing culture and you have the ability to express ideas and opinions effectively in verbal and written communication.
Experiences and skills:
You have formal qualifications in Economics, Business Administration or equivalent, minimum 3 years of experience as a Forecasting expert, Capacity manager, Workforce management manager, Partner manager or similar, and minimum 3 years of experience working within large-scale omnichannel Customer Service, including front and back office operations, as well as in-house and outsourced multi-sites.
Finally, you are fluent in English, verbal and written.
Your responsibilities
Customer Service Representative -
2-4 years of experience
We expect you to deliver and continuously review excellent customer service capacity plans (in-house and outsourced) for a set of countries, from a demand as well as a supply perspective, in order to secure consistent service delivery and great customer and co-worker experience.
Your responsibilities are in particular:
• Forecasting workload demand, as well as supply, by type of activity related to different time horizons and countries, to allow for data-driven resourcing decisions.
• Developing suggestions and actively supporting selected Country Scheduling & Intraday Managers, to improve the quality and efficiency of forecasting, scheduling, and intraday management.
• Securing data availability and validating quality as continuous input for the forecast process, and signal and resolve irregularities to the responsible suppliers/owners to ensure accurate forecasting.
• Conducting advanced data exploration and analysis using modern data mining techniques (including machine learning) and visualization tools, to build capacity plans based on forecast
• Coordinating and facilitating a structured decision-making process around forecast versions by collaborating with relevant stakeholders, ensuring an optimal outcome.
• Conducting impact assessment of specific workload drivers, eg campaigns, product launches, and Post Implementation reviews, advising on resourcing decisions, and providing input to budgets.
• Ensuring close collaboration and integration with the outsource Remote Partner Manager, to secure business continuity.
• Identifying opportunities for process improvement within Scheduling & Intraday, in cooperation with countries, to strengthen local performance.
• Ensuring capacity plans are shared and communicated in a clear way across RCMP, both group and country, to secure dimension perspectives are considered in decision-making processes for key activities eg recruitment, training, vacation schedules, etc. Visa mindre

We are transforming the remote meeting point with our customers to meet their needs and dreams, by creating a seamless omnichannel retailing experience. Our newly established Global Remote Customer Meeting Point (RCMP) team will enable remote planning and selling by offering inspiring, engaging, and easy access to life-at-home expertise which will differentiate us from our competitors, leading to the growth and positioning of IKEA. We will create even more memorable and engaging remote meetings between us and our customers with new tools and ways of working by launching new digital self-service tools that will simplify our customers' interaction with us.
Are you the Remote Experience Design Leader we are looking for who will drive and lead our Remote Experience Design work globally?
You have expert knowledge of continuously improving functions within different industries, with a focus on designing services and experiences for customers and co-workers. Your patient nature will be key to driving change, and furthermore, you possess:
• Strong knowledge of the RCMP business, process improvement methodologies, and techniques as well as how processes interact with customer service
• Excellent process improvement methodologies and techniques
• Experience working within globally steered organizations combined with a good understanding of change management methods and tools
• The ability to translate insights into actionable plans and projects for improvement and to manage major implementation efforts
• Solid interdependent leadership skills with the ability to build trustful relationships to communicate the need and scope for change initiatives verbally, visually, and written in an inspirational way
• A handful of years of experience leading others in a customer experience, service design, or journey design team within a global/country set-up or across multiple sites/partners
• Extensive knowledge of required roles, skills, and capabilities to improve customer service processes
• Formal qualifications in agile methodology, service design, and Lean Six Sigma
Your responsibilities
You will drive and lead the global Remote Experience Design roadmap for continuous improvement initiatives within the Remote Customer Meeting Point (RCMP). More specifically, your responsibilities include to:
• Plan, drive, lead and deliver improvement initiatives, enhancing the RCMP processes and ways of working across countries
• Ensure alignment with other Experience Design Leaders and Experience Design Specialists in the countries, and secure integrated priorities and close cross-collaboration
• Lead and develop a team of Specialists, securing a healthy balance of key competencies, promoting individual growth, and driving consistent ways of working to ensure a high-performing team
• Measure, follow-up, and drive continuous improvement of team and performance, ensuring outcomes are met
• Define best practices in Experience Design management by benchmarking against industry standards to validate and ensure state-of-the-art customer experiences
• Drive and coordinate the design and implementation of new and improved experiences based on analyses and insights, and securing adoption in the countries
• Define high-level Experience Design vision and strategy to secure omnichannel alignment and success Visa mindre

WHY WE WILL LOVE YOU
Visiting the IKEA store has been since more than 75 years “a fun day” out and “a magic journey to Sweden”. But the world is turning, and consumer behaviors and considerations are facing a radical change. We love our stores! That is why we need to invigorate their role! With this initiative we will support countries to apply principles to redesign their stores by creating a more convenient and inspiring experience for our customers and increasing the capabilities for store fulfillment to deliver profitable growth.
Do you want to be a part of this journey and together support the transformation of our many stores in the different markets? As a person are you passionate about people and collaboration within and across? IKEA’s purpose motivates and engages you and you are continuously driving by better performance based on your extensive knowledge of the function?
To be successful in this role, you have knowledge of:
· Extensive knowledge of IKEA concept, brand objectives, values and vision.
· Great understanding of the omnichannel customer journeys and ability to apply a complete customer journey based on insights.
· Good experience and knowledge about omnichannel sales and customer experience with special focus on IKEA internal operations and processes.
· Coordinating and directing activities (incl. virtual) to help achieve business objectives.
· You have excellent communication and interpersonal skills for stakeholders’ management.
· You have a solution-oriented approach, eager to achieve results and the capability to find new and better ways of working.
· How to initiate, plan, execute and follow up a cross-functional project
· You have been working with delivering results with customer impact for a minimum of five years and have achieved valuable experience in leading and influencing co-workers and teams.
YOUR RESPONSIBILITIES
As a Deployment Leader, your purpose will be to scale and accelerate the transformation of our stores by supporting the countries to understand the specific roles of each store in the market and implement the best suitable solution from the portfolio, always balancing the exciting customer experience and our profitable operation.
You will collect and act upon the follow up of the solutions implemented and the emerging needs from the countries for development. You will bring a holistic customer view and identify business opportunities accordingly.
More in detail your will:
· Actively cooperate with key partners on Group and Country level while representing Commercial Development in related forums and decision bodies.
· Support from your area of expertise the scalability and acceleration of our store´s transformation by the facilitation of the country subject matter expert network enabling sharing of best practices and collaboration.
· Identify the process and the needs of the markets to recommend the best suitable option to deliver into their MPP ambitions.
· Partnership with the store and country management to secure the best solution for redesign and identify possible areas of development
· Implement change initiatives and identify risk
· In close cooperation with countries and main stakeholders secure the implementation of the portfolio with solutions to redesign the stores
· In close cooperation with countries follow up the solutions
· Facilitate and identify the needs for new solutions in the portfolio, always based on emerging retail experiences focus on customers and consumers needs and our profitability
· Responsible to communicate, map and distribute relevant information between the team and the relevant CoE´s
The role temporary for two years and is based in Hubhult, Malmö and reports to the Commercial Project Manager. Visa mindre

Marketing Performance Specialist
WHY WE WILL LOVE YOU
As a Marketing Performance Specialist, you will get the opportunity to work cross-functionally at a global level, support IKEA marketing teams around the world, bring together multiple sources of data to inform business decisions, and be recognized as a critical point person for marketing performance analysis within the global Marketing team. How to strengthen the IKEA brand and how to use the information to create and scale strong marketing tactics and engaging solutions would be two of your main interests. You get motivated by solving complex business challenges and have a great curiosity for identifying learnings from activities.
To be successful in this role, you will be tracking delivery against content and engagement goals in order to help performance across multiple channels and across countries.[KCC1] You are comfortable working with different kinds of data and have proven advanced training in marketing, communications, business management, data analytics or equivalent. For at least 5 years, you have been working with Marketing, Strategic Planning, Customer Engagement, Media Performance or Data Analytics. You confidently with both quantitative and qualitative data and can easily convey a message to business stakeholders. This includes compiling and deriving business insights from multi-sourced performance data, as well as visualizing learnings and making impactful presentations. Preferably, you have a strong knowledge about the IKEA brand, concept, culture, values, and ways of working. Last but not least, you are fluent in English (both written and in verbal).
YOUR RESPONSIBILITES
As a Marketing Performance Specialist, you will drive brand positioning and growth contribution of marketing by leading specific tasks and projects related to IKEA marketing frameworks. You will act as a subject matter expert and support the countries, keeping them informed about the performance resources and learnings to encourage competence development. Together with collaborating teams, you will evaluate marketing activities, identify strong performance to replicate and scale up best practice.
More in detail, you will:
· Collaborate with markets to ensure prioritized metrics in our marketing performance goal tree are leveraged to track and optimize the impact marketing activities have on building a strong IKEA brand & multichannel business
· Lead specific tasks and projects in the analysis of marketing performance for global and local teams
· Ground marketing performance indicators in appropriate technology and data platforms to operationalize marketing KPIs
· Execute specific global post-activity performance evaluations, sharing key findings with stakeholders to improve quality of content and media development
· Undertake ad hoc analysis and recommendations for common Ingka activities
· Work across functions within Ingka Group and in good collaboration with other IKEA businesses
This role is based in Malmö and you will report to Marketing Performance Leader.
(We have a preferred candidate) Visa mindre

Why we will love you
Because you have a passion about the food business and exploring new and innovative opportunities. You are eager to exceed customer expectations and to drive business growth by creating a seamless customer experience for the many people. You feel passionate about leading, inspiring, and developing co-workers both within the center of expertise and in the markets. You are result driven and motivated to reach targets.
As a person you work with an agile mind-set and are open to change. Moreover, you share and live the IKEA values, with passion for the many people and the trends that influences them.
To be successful in this role you need experience of working with food and qualifications in Sales, Marketing, Business Management or equivalent. In addition, you need experience of working with food health, sustainability work, product development and range management, preferable with food. Moreover, you have a proven record of successful business development and performance and the ability to priorities and organize work and the work of others, to make the most efficient use of time.
You have knowledge in following areas:
• IKEA Concept, Vision and Business idea, Culture and Values, IKEA business Model and IKEA leadership
• IKEA Food business
• IKEA Food product development process
• food health and nutrition
• how to initiate, plan, execute, control and close cross functional projects
• market environment, expectations from the customers today and tomorrow
In addition, you demonstrate IKEA leadership skills and the ability to navigate and lead in a complex, unknown and fast changing environment. You possess the qualities to communicate verbally, visually and in writing in an inspirational way and you have a collaborative mind-set which you use to build trustful relationships. Moreover, you have extensive analytical skills and understand how to use facts to promote progress and change. Finally, you are sensitive to new trends and know how to apply industry trends, outlooks, and emerging trends.
Your responsibilities
In this role you will support the markets to drive food growth by ensuring a relevant, vital, efficient, cost competitive and compliant food range and supply for customers and co-workers with a large focus on the Coworker range. You will support to drive food growth, improve profit and brand position by 100% compliant food range. It will be important to create an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged and empowered.
You will:
• have a close dialogue with the Ingka markets on the coworker range and its development
• have a close cooperation with the operations team in Ingka CoE in order to optimize the coworker food business
• secure food range management and range information quality in food business solutions, act on deviations and initiate improvements
• secure food offer meets IKEA health & sustainability standards and commitments, act on deviations and initiative improvements
• integrate food trends and knowledge about nutrition and health with food offer development, food value chain and food learning solutions
• provide ways of working and tools for balanced meal norm and nutrition profile
• act as a subject matter expert to provide food range expertise to markets and other stakeholders
• contribute to knowledge transfer and information sharing to, as well as between, the markets
• identify competence need in partnership with Food CoE
• act as a subject matter expert when developing learning solutions together with People & Culture
In this role you will report to the Food Range and Supply Manager. This role is located in Hubhult, Malmö.
(We have a preferred candidate in this recruitment) Visa mindre

You are a true believer Better Homes means Better Lives! You have a good understanding and convictions about Omnichannel retailing and how to increase our market share with speed. You know how to deliver extraordinary profitable growth and you are passionate about making a difference regarding customer experience in today’s omnichannel reality. You have a good balance between performing today and building the growth of tomorrow. You are always motivated to over deliver your goals. You always put our consumer and customer insights first, and you are passionate about how our commercial and service offer meets the dreams and needs of the many people. Additionally, you are brave, motivated to work agile and you are open to changes.
You have knowledge in following areas:
• Experience leading sales strategy, business planning and retail operations in at last one IKEA country
• Proven track record of highly improving growth and profitability performances in today’s omnichannel reality by providing clear country direction, securing good implementation of global and country priorities and following up on goals and deviations.
• Experience working with trends in consumer behaviours within retail environment and proven track record of great customer experience performances.
• Proven track record in a country of managing stakeholders on senior level, nurturing collaboration and create growth throughout the IKEA Network.
• Preferred: Country Management Team experience, Country Sales Manager, Market Manager
• Strong documented leadership skills (focus around radical collaboration capabilities, bold and courageous leadership, agile leadership)
• Knowledge of IKEA brand, culture, values and way of working
YOUR RESPONSIBILITIES
In the role as Sales Steering and Activation Manager you are leading a team of over 25 co-workers. You are responsible to co-lead both global sales strategy and operations and also you lead directly all global Core Areas and the global Commercial Activity function. You secure we maximize sales and conversion across all channels and markets and work on deviations. You are a key partner and support for all Ingka markets but also for other IKEA organizations.
Furthermore, you are driving an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged and empowered to deliver extraordinary growth and customer experience in today’s omnichannel reality.
Your specific key tasks and responsibilities are:
• Responsibility for maximizing sales and nconversion across all touchpoints by ensuring a seamless and easy buying process in today’s omnichannel reality
• Support markets with strategic guidance, ways of working, and tools in sales steering, planning and activation
• Supporting all Ingka markets reaching many more of the many in every market via our omnichannel growth agenda and inspire and enable people to redefine their life at home – a life that is sustainable, supports safety, health and well-being, and is within the means of the many people.
• Leading our Core Area growth plans and sales tactics with the ambition to grow with speed our market share in the different core areas with both customer meeting and profitable growth as a starting point.
• Leading with Range & Supply (R&S) the development and implementation of the commercial activity calendar.
•Securing our commercial activity calendar year in year is delivering incremental growth and providing global sales steering advise to the markets regarding customer acquisition, customer base activation and growing our omnichannel customer base
• Lead, coach and develop a team of leaders and specialists
•Work across functions within INGKA Group and in partnership with other IKEA businesses. You are a key partner for R&S to act together on opportunities and deviations. This role is a permanent contract and is located in Malmö, Sweden.
ABOUT THIS WORK AREA
Our mission is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness. Visa mindre

WHY WE WILL LOVE YOU
Are you passionate about people´s life at home and home furnishing? Do you find it motivating to contribute to a fast-paced, future-oriented retailing organisation and the unique IKEA product range? Are you endlessly intrigued by the world of systems and processes and can´t wait to support others with your expertise? Then go ahead and have a closer look at this opportunity in our Retail Solutions team!
We are eager to find a new co-worker who is keen to get creative and contribute to our future business goals. We believe you have proven advanced training in Interior Management, Interior Design, Art & Design or have a minimum of 5 years working experience with Home Furnishing & Retail Design Solution Development.
You possess strong graphic design skills and would proudly showcase your portfolio of previous work. You are strong in project management and naturally apply strategic thinking in your everyday life.
You love to stimulate creative ideas to add value and new perspectives. You feel confident in navigating through times of change and is used to working in an agile environment. You champion new methods, digital systems and processes to improve performance and always strive to meet quality standards and produce quality work products. You have acquired an expert level in motion graphics 2D and 3D throughout the years and have proven advanced training in Adobe After Effects, Photoshop, Illustrator and InDesign. In order to succeed in this role you will have a creative mind and have experience of leading creative teams.
Furthermore you have knowledge in the following areas:
• IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
• Best practices for creating, publishing and editing content from a customer centric point of view
• Structuring and presenting information in all touchpoints that makes sense to end user
• Writing, structuring and editing business publications in English for print and digital media
• Defining, planning, creating, executing and following up on range presentation documentation with an IKEA tone of voice and visual identity
• Stakeholder management
• Trends that influence home-furnishing, retail design and communication
A DAY IN YOUR LIFE WITH US
As Graphic Design Specialist you will be responsible for designing both the physical and digital graphical concept of the design solutions to inspire, inform and captivate consumers. You will achieve this by, mainly, focusing on below areas.
You will be creating visual concepts to communicate IKEA ideas to consumers. You will develop communication carriers that identify the IKEA home furnishing unique offer, convey retail design messages, support our range presentation, and verbalize our strategy. Moreover, you will create graphic design that illustrate the IKEA offer in an innovative way. To enable and ensure excellent graphic design you will outline templates and actively develop new content formats and graphic communication assets. New ways of reaching out to users digitally and physically within the Graphic Design field, to engage customers in every touchpoint and throughout the Customer Experience Journey, will always be on the agenda!
Furthermore, you will be producing and editing printed and digital publications ensuring the publications meet the Inter IKEA Systems B.V. written communication standards and IKEA tone of voice. Supporting the development of learning content in collaboration with the Learning Designers is also something to be included on your agenda.
Finally, collaborating across different functions within INGKA Group and different IKEA businesses units will be essential to secure the business growth plan and ensure that all departments that touches the customers journey work in unison identifying customers’ needs and preferences.
In this role you will report to the Graphic Design Manager. The role is located in Malmö at our Hubhult office in Hyllie.
ABOUT THIS WORK AREA
Our mission at Market Support is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We empower the markets to realize a simple, unique, and seamless meeting and provide our markets with economy of scale and exceptional quality in common solutions for all. We organize for efficiency and effectiveness.
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have questions regarding the role, the recruitment process or other practicalities, please get in touch with recruiter Christina Nellevi, [email protected].
We have a preferred candidate in this process. Visa mindre

WHO YOU ARE
We are looking for a Senior Data Analyst who is excited to join a new team focused on delivering understanding and actionable insights into our customer's experience, and the experts that serve them. You like answering challenging and important questions with data. You are not afraid to innovate to find a better answer. And you like working on state-of-the-art technologies. All the while you solve real problems for IKEA customers and co-workers. You are a hands-on (Senior) Data Analyst who can build and present great analyses. You will join a diverse team within Remote Customer Meeting Points Analytics team based in Sweden. You are passionate about the possibilities of Data & Analytics and the value it can generate for the business. We believe you enjoy staying up to date on the latest developments, tools and technologies connected with AI and Machine Learning.
To be successful in this role we believe you have great knowledge of the contact center industry and its infrastructure. We believe your backpack consists of:
· Strong analytical skills with the capacity to translate business input into testable hypotheses, features, models or metrics
· Ability to perform work with a balanced trade-off between care and speed and with the ability to deliver insights without having the full picture.
· Deep knowledge of customer support center business and its infrastructure
· Experience in conducting analysis descriptive, predictive and descriptive and transforming these into clear actionable insights for stakeholders on all levels
· Experience with visualization tools
· Great knowledge of statistics and statistical modeling.
YOUR RESPONSIBILITIES
· Conducting advanced data exploration and analysis using modern data mining techniques, and visualization tools; capturing actionable insights
· Optimizing how to measure specific KPIs for the assigned area, to improve country steering and follow market performance
· Identifying relevant data points for the business and collaborating with relevant stakeholders in order to create and maintain the necessary reports and dashboards that enable high data transparency and optimal analysis
· Generating in-depth analysis by collaborating with relevant stakeholders in order to maximize insights quality, speed and root-cause accountability · Formulating feedback on analysis improvement needs in order to secure state-of-the-art tools and ways of working
· Applying agile ways of working in relation to advanced analytics, especially on topics like performance measurement and hypothesis testing by default, thus maximizing key metrics and ensuring that goals are met
· Ensuring collaboration with relevant stakeholders in order to secure a continuous improvement to the data models, data-capturing, data visualization, and data tooling capabilities and enable continuous improvement of performance. Your backpack is on our wish list! If you don't recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long term and invest in people's development together with us Visa mindre

WHY WE WILL LOVE YOU
To support, assist and contribute across a range of initiatives and organizational, strategic and operational tasks that support the effective and efficient functioning of the Retail Operations Management team. To grow, learn and develop a broader perspective before moving to another assignment in 2-3 years. To drive an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged and empowered
As a person you work with an agile mind-set and are open to change. Moreover, you share and live the IKEA values, with passion for the many people and the trends that influences them.
To be successful in this role you need experience of working with food and qualifications in Sales, Marketing, Business Management or equivalent. In addition, you need experience of working with food health, sustainability work, product development and range management, preferable with food. Moreover, you have a proven record of successful business development and performance and the ability to priorities and organize work and the work of others, to make the most efficient use of time.
You have knowledge in following areas:
· Knowledge of strategic planning
· Basic Financial knowledge
· Understanding of Processes
· Knowledge of how to create and implement change initiatives and manage stakeholders in Ingka Centres
· Knowledge of how to initiate, plan, execute, control and close a cross-functional project
· Strong communication skills in English (spoken and written
In addition you demonstrate IKEA leadership skills and the ability to navigate and lead in a complex, unknown and fast changing environment. You possess the qualities to communicate verbally, visually and in writing in an inspirational way and you have a collaborative mind-set which you use to build trustful relationships. Moreover, you have extensive analytical skills and understand how to use facts to promote progress and change. Finally, you are sensitive to new trends and know how to apply industry trends, outlooks, and emerging trends.
YOUR RESPONSIBILTIES
In this role you will support, assist and contribute across a range of initiatives and organizational, strategic and operational tasks that support the effective and efficient functioning of the Retail Management team. To grow, learn and develop a broader perspective before moving to another assignment in 2-3 years. To drive an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged and empowered
You will:
· Give support to Retail Operations Manager in a wide sense, e.g. taking responsibility for:
· Preparing, managing and actively contributing as a member to the Management team meetings
· Preparing reports to the Management board
· Preparing and organizing meetings for the Retail Operations Manager
· Collecting information and preparing briefs for the Retail Operations Manager Preparing presentations and speeches for the Retail Operations Manager
· Drive specific project defined by the Retail Operations Manager
· Collaborate with and participate in fit for purpose teams to contribute to the development of solutions and sharing of best practices supporting a constant learning organization
This role is located in Hubhult, Malmö.
ABOUT THIS WORK AREA
The Retail Operations area within Group Business Steering is formed by four teams:
Market Support, Customer Fulfillment, Overall BN Matrix & Financial Performance and Year Cycle & Performance process
We will continuously review applications. Visa mindre

WHO YOU ARE
We are looking for a Senior Data Analyst who is excited to join a new team focused on delivering understanding and actionable insights into our customer’s experience, and the experts that serve them. You like answering challenging and important questions with data. You are not afraid to innovate to find a better answer. And you like working on state-of-the art technologies. All the while you solve real problems for IKEA customers and co-workers. You are a hands-on (Senior) Data Analyst who can build and present great analyses. You will join a diverse team within Remote Customer Meeting Points Analytics team based in Sweden. You are passionate about the possibilities of Data & Analytics and the value it can generate for the business. We believe you enjoy staying up to date on the latest developments, tools and technologies connected with AI and Machine Learning. To be successful in this role we believe you have great knowledge of the contact centre industry and its infrastructure. We believe your backpack consists of:
· Strong analytical skills with the capacity to translate business input into testable hypotheses, features, models or metrics
· Ability to perform work with a balanced trade-off between care and speed and with the ability to deliver insights without having the full picture.
· Deep knowledge of customer support centre business and its infrastructure
· Experience in conducting analysis descriptive, predictive and descriptive and transforming these into clear actionable insights for stakeholders on all levels
· Experience with visualization tools
· Great knowledge of statistics and statistical modelling.
YOUR RESPONSIBILITIES
· Conducting advanced data exploration and analysis using modern data mining techniques, and visualization tools; capturing actionable insights · Optimizing how to measure specific KPIs for the assigned area, to improve country steering and follow market performance
· Identifying relevant data points for the business and collaborating with relevant stakeholders in order to create and maintain the necessary reports and dashboards that enable high data transparency and optimal analysis
· Generating in-depth analysis by collaborating with relevant stakeholders in order to maximize insights quality, speed and root-cause accountability
· Formulating feedback on analysis improvement needs in order to secure state-of-the-art tools and ways of working
· Applying agile ways of working in relation to advanced analytics, especially on topics like performance measurement and hypothesis testing by default, thus maximizing key metrics and ensuring that goals are met
· Ensuring collaboration with relevant stakeholders in order to secure a continuous improvement to the data models, data-capturing, data visualization, and data-tooling capabilities and enable continuous improvement of performance.
Your backpack is on our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us. Visa mindre

WHY WE WILL LOVE YOU
We are looking for a Key Account Manager who wants to be a part of the exciting journey where we secure that IKEA is the first-choice destination for businesses across all markets. In this position you will explore new growth opportunities and define the strategy and approach of how IKEA for Business will work with key account management. IKEA for Business has been identified as one of the biggest growth drivers, both for Ingka and Inter, the coming years and has a big potential for improvements and development.
To succeed in this role, we believe that you have excellent negotiation skills and the ability to navigate in a complex and challenging business environment where multiple stakeholders are involved. Your stakeholder- and change management skills are well developed and you get motivated by leading in change. We do also believe that you understand the complexity of IKEA and are passionate about achieving and exceeding goals in order to challenge the business for constant improvement and higher efficiency. In an inspirational way and with an IKEA tone of voice you have the ability to collaborate, engage, and build trustful relationships. Besides that, you have an excellent collaborative and communication mind-set and demonstrate strong IKEA leadership skills.
To be successful in this role, we believe that you have been working with key account sales, trading, sourcing or other similar areas of B2B, for a minimum of 5 years. During these years you have achieved an excellent understanding and broad knowledge of key account management, sales, commercial business planning and customer experience. Besides that, you have strong documented sales records. We do also believe that you have experience in leading and influencing co-workers/teams/stakeholders. You are fluent in English (both written and in verbal) and can easily convey a message to business stakeholders and making impactful presentations.
You have broad knowledge of:
· The global B2B market environment, expectations from customers today and tomorrow to secure that commercial and services offers meet customer demands and needs
· Legislation, requirements, and compliance standards in the identified key B2B segments
· How to optimize the customer experience across physical and digital touchpoints and content to increase the likelihood that customer convert to sales
· Change management methods and tools
· The IKEA concept, brand objectives, core values and vision of creating a better everyday life for the many people
YOUR RESPONSIBILITIES
As a Key Account Manager, you will drive extraordinary growth by positioning IKEA as the first-choice destination for businesses across all markets. Consequently, you will have a strong collaboration with the markets and act as the matrix to the key accounts. You will lead the strategic approach to become a truly accessible, relevant, and affordable choice for the business customers. You will create working processes and solutions for big key accounts on national level and coordinate frame agreements and contracts of multi-national customers.
More in detail you will:
· Lead the IKEA for Business offering and be responsible for the overall performance of the key account customer portfolio
· Work together with key stakeholders in legal and markets in answering legal question and be the necessary support when negotiating large and cross-national accounts, frame agreements etc.
· Actively contribute with customer and market insights in cross-functional and cross- organizational developments connected to key account project and sales
· Create an IKEA for Business digital roadmap in collaboration with other stakeholder within IoS, CBF and Ingka
· Act as Subject Matter Expert in relevant agile teams within the Digital Unit in order to provide business expertise in digital product and solution development (for sales & payment, marketing and CX related topics)
· Lead, coach and develop the team of Key Account Specialists in your team
This role is based in Hubult, Malmö and you will report to the IKEA Business Manager.
ABOUT THIS WORK AREA
Our mission is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.
QUESTIONS AND SUPPORT? LET’S CONNECT!
Do you have any questions regarding the recruitment process or other practicalities, please get in touch with recruiter Christina Nellevi, [email protected].
We are looking forward to receiving your application! Visa mindre

Why we will love you
Are you truly passionate about home furnishing and creating a better life at home? If yes, this might be your next opportunity!
To be successful in this role, you have a strong background in Home Furnishing, Retail Design and/or Com&In;. You have been working in different functions and preferably on country level. You demonstrate strong leadership capabilities and have experience of leading teams and people in projects of a larger scale. You are experienced in translating creative concepts into new impactful and commercial solutions.
Together with analytical, organizational, and change management skills you know how to initiate and drive the process forward. Furthermore, you have a good understanding of IKEA concept, brand, and the IKEA ways of working. Besides creative leadership and good project management competence, you do also have a strong commercial knowledge and are well familiar with the IKEA Brand identity, range, and customer journey.
You have a strong collaborative mind-set and know how to communicate, interact, and build trustful relationships through all levels. You have a solution-oriented approach, eager to achieve results and the capability to find new and better ways of working. We do also believe that you are an influencer with strong interpersonal skills, who gets inspired by working together in an ever-changing environment. You are passionate about developing the business through people and truly share and live the IKEA culture and values.
Your responsibilities
As a HFD Leader you will lead the co-creation of the Home Furnishing Direction on a 1–3-year basis, by putting together the HFRD (Home Furnishing Range and Design) mgmt. team and other relevant stakeholders. You will work across functions within Ingka Group and collaborate with other IKEA units to help us create world class IKEA stores.
Furthermore, you will:
• Contribute with new development initiatives that will support the Life at home Movement by building connection between the range and the solutions with consumers, therefore engaging many more people on how a better home contributes to a better life.
• Contribute with life at home knowledge to create of the Home Furnishing Direction on a 1-3 year basis, and secure it delivers towards one IKEA Business Plan objectives and goals
• Execute the growth plan initiatives for the home furnishing direction by collaborating with the markets to secure growth, build the brand and contribute to a fantastic customer experience.
• Proactively participate in the One IKEA BPL process to align the Home Furnishing Direction
• Work closely with selected Market Input Leaders to receive input on new development initiatives and follow up the success of deployed initiatives.
• Collaborate with all Centre of Expertise in Market support to align the home furnishing content across channels & media
• Lead, inspire and develop the HFD leaders in the markets and keep a close dialogue to secure market relevance in all deliveries.
• Lead a wide range of exploration initiatives to develop the business and identify new revenue streams in relation to life at home and home furnishing.
• Showcase value, deploy, and follow up the assigned initiatives to ensure contribution in the strongest way to the value creation goals
• Act as an active member in the Extended HFRD management team and contribute to deliver the overall direction and goals.
You will be a part of Home Furnishing & Retail Design in Market Support and report to Patrik Gustafsson, Home Furnishing Direction Manager. This position is based in Malmö.
About this work area
The mission for Market Support is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness. Visa mindre

WHO YOU ARE
We are looking for a Remote Demand & Capacity Leader at the Group level, for the Market Support function – you’ll be reporting Remote Demand & Capacity Manager at the Group level. This role entails leading a team and dealing with different stakeholders. Therefore, we are looking for someone who has a strong knowledge of stakeholder management within a complex business environment. Leadership is everyone’s responsibility at IKEA. Leadership behaviors differ depending on your position and your level of leadership – leading myself, leading others, leading leaders, and leading matrix partners. It entails building strong relationships, collaborate & co-create, creating customer value, leading with IKEA values, inspiring & clarifying, and unleashing entrepreneurs.


You as an ideal candidate:
As an ideal candidate you have expert knowledge of workforce management, covering demands projection, capacity, scheduling and intraday in relation to complex sourcing models as well as of forecasting models, sourcing models, routing strategy, skill matrix and capacity management models. Moreover, you have strong knowledge of demand drivers connected to sales and customer care in multinational environments and of the contact center industry, in particular globally steered workforce management organizations. Furthermore, you have broad knowledge of configuration of workforce management software and you possess broad knowledge of configuration of workforce management software. Lastly, you have a good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people as well as a good understanding of IKEA business and RCMP as an integrated part of the business.


Motivation
You are motivated by sharing and living the IKEA culture and values and energized by optimizing processes and staying at the frontier of modern tools and practices. Possibilities of data and the value it can generate for co-workers and business is something you’re passionate about.


Leading others and being energized by developing and challenging people to reach set individual goals is motivates you, as does co-creation and finding new ways.


Capabilities:
You have strong analytical and strategic skills combined with a holistic view and the ability to effectively drive, coordinate and execute complex initiatives with ambiguous business needs and large amounts of data. You possess strong independent leadership skills combined with the ability to direct efforts to set and achieve long-term business objectives through direct leadership. Additionally, you have an innovative mindset and the willingness to find new ways of working. Lastly, you communicate in an inspirational way with an IKEA tone of voice and you build trustful relationships as well as you possess good organizational skills with the ability to understand the importance of consistency and routines.


Experiences and skills:
You have formal qualifications in Business Administration, Financials, Logistics (preferably Master’s degree) or equivalent. Moreover, you have a minimum of 3-5 years of experience as a Capacity Manager, Workforce Manager, Forecasting expert, partner manager, or similar as well as a minimum of 5 years of experience working within customer service operations (contact centers). Furthermore, you have experience working in a landscape with outsourcing partners and it is beneficial when you have a minimum of 2 years of experience working with Verint and Genesys Decisions. Lastly, you are fluent in English, verbal and written.
YOUR RESPONSIBILITIES
• We expect you to lead the Remote Customer Meeting Point (RCMP) Demand & Capacity (D&C) team at the Group level, securing excellent capacity plans that enable the RCMP countries and external vendors to handle their workload with great efficiency and effectiveness in order to make decision on recruitment, training etc. We also expect you to ensure and contribute to the Specialists’ assignments and tasks.
• Ensuring and continuously reviewing excellent customer service capacity plans (inhouse and outsourced) for a set of countries, from an end-to-end workforce management perspective, to secure a balanced customer and co-worker experience, and to reach business goals.
• Initiating and leading in best practice advanced data analytics, by sharing best practices across the D&C team to increase capabilities of the team.
• Contributing with input to the RCMP goal-setting process by defining forecast and budget models, to secure adequate dimensioning.
• Securing continuous improvement by assessing all workforce management areas and review the metrics in place for measuring the quality and success of each step in the cycle to improve the overall process effectiveness.
• Securing that quality improvements and its opportunities are fed back into the local Scheduling & Intraday (S&I) teams.
• Creating and maintaining a strong Demand & Capacity/Scheduling & Intraday (S&I) network and continuously providing them with relevant insights, to actively drive change.
• Establishing and ensuring close collaboration with the Remote Partner Manager and the external vendors as needed, to secure aligned priorities and common ways of working, making sure getting commitment on resource capacity.
• Driving and seeking mutual optimization and forecast opportunities as well as share learnings by collaborating with other D&C Leader, to create an aligned approach within D&C function.
• Supporting the Demand & Capacity Specialists to create a close collaboration with Country Scheduling & Intraday Managers, to improve quality and efficiency of forecasting, scheduling & intraday management.
• Leading by example and actively encouraging colleagues in cross-functional teams, to prioritize and be part of transforming Ingka and the wider organization into a more data driven company.
TOGETHER AS A TEAM
Our vision is to create a better everyday life for the many people. The values are the foundation of our work. By living them, we form the unique IKEA culture where team spirit and togetherness are key.
The Remote Customer Meeting Point is an integrated part of the new IKEA omnichannel retailing system is the Remote Customer Meeting Point (RCMP) at the Group level. It drives and enables sustainable, extraordinary growth in a new era of meeting the customer remotely (Sales & Resolutions). This RCMP is the new home for our Customer Support Centre! Visa mindre

Marketing Performance Specialist

WHY WE WILL LOVE YOU
If you describe yourself as a true collaborator with a strong analytical mind-set, excellent communication skills and a passion for following up on goals and performance, this position may be your next challenge.

As a Marketing Performance Specialist, you will get the opportunity to work cross-functionally at a global level, support IKEA marketing teams around the world, bring together multiple sources of data to inform business decisions, and be recognized as a critical point person for marketing performance analysis within the global Marketing team. How to strengthen the IKEA brand and how to use the information to create and scale strong marketing tactics and engaging solutions would be two of your main interests. You get motivated by solving complex business challenges and have a great curiosity for identifying learnings from activities.

To be successful in this role, you will be tracking delivery against content and engagement goals in order to help performance across multiple channels and across countries.[KCC1] You are comfortable working with different kinds of data and have proven advanced training in marketing, communications, business management, data analytics or equivalent. For at least 5 years, you have been working with Marketing, Strategic Planning, Customer Engagement, Media Performance or Data Analytics. You confidently with both quantitative and qualitative data and can easily convey a message to business stakeholders. This includes compiling and deriving business insights from multi-sourced performance data, as well as visualizing learnings and making impactful presentations. Preferably, you have a strong knowledge about the IKEA brand, concept, culture, values, and ways of working. Last but not least, you are fluent in English (both written and in verbal).

Furthermore, you have knowledge of:
• Global Brand Positioning and how it helps to differentiate the brand
• Consumer and Customer insights
• How to leverage data as well as performance measurement tools to produce analyses and actionable insights
• How to implement change initiatives in collaboration with diverse stakeholders


YOUR RESPONSIBILITES
As a Marketing Performance Specialist, you will drive brand positioning and growth contribution of marketing by leading specific tasks and projects related to IKEA marketing frameworks. You will act as a subject matter expert and support the countries, keeping them informed about the performance resources and learnings to encourage competence development. Together with collaborating teams, you will evaluate marketing activities, identify strong performance to replicate and scale up best practice.

More in detail, you will:
· Collaborate with markets to ensure prioritized metrics in our marketing performance goal tree are leveraged to track and optimize the impact marketing activities have on building a strong IKEA brand & multichannel business
· Lead specific tasks and projects in the analysis of marketing performance for global and local teams
· Ground marketing performance indicators in appropriate technology and data platforms to operationalize marketing KPIs
· Execute specific global post-activity performance evaluations, sharing key findings with stakeholders to improve quality of content and media development
· Undertake ad hoc analysis and recommendations for common Ingka activities
· Work across functions within Ingka Group and in good collaboration with other IKEA businesses

This role is based in Malmö and you will report to Marketing Performance Leader.

ABOUT THIS WORK AREA
The mission for Market Support is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.
QUESTIONS AND SUPPORT? LET’S CONNECT!
If you have questions regarding the recruitment process, please feel free to contact Christina Nellevi, [email protected]. We look forward to receiving your application as soon as possible. Please note that we will be reviewing applications on a continuous basis.

Warmly welcome with your application!
As you might know, in Sweden it’s common to take a few weeks of holiday during July, most people take over multiple weeks in a row; at IKEA we are no different. We believe in a healthy work-life balance and encourage our co-workers to take time to relax, recharge, and unwind. Because of this great benefit we might take a bit longer to get back to you, we will return in mid August and you should hear from us soon as possible. We look forward to learning more about you! Visa mindre

WHO YOU ARE
We are looking for a Remote Demand & Capacity Specialist at the Group level, for the Market Support function – you’ll be reporting to the Remote Demand & Capacity Leader at the Group level.
An ideal candidate: As an ideal candidate, you have a strong knowledge of workforce management, covering demand projection, capacity, scheduling, and intraday in relation to complex sourcing models. Furthermore, you have strong knowledge of forecasting models, sourcing models, routing strategies, skill matrices, and capacity management, models. You possess broad knowledge of demand drivers connected to sales and customer care in multinational environments as well as broad knowledge of the contact center industry, in particular, globally steered workforce management organizations. Additionally, you have a strong knowledge of stakeholder management and good knowledge of the configuration of workforce management software. Lastly, you have a good knowledge of IKEA's corporate identity, core values, and vision of creating a better everyday life for the many people and a good understanding of IKEA business and RCMP as an integrated part of the business.
Motivation:
You are motivated by sharing and living the IKEA culture and values and energized by optimizing processes and staying at the frontier of modern tools and practices. The possibilities of data and the value it can generate for co-workers and business is something you are passionate about and enjoy working in a team where openness and sharing culture are promoted. Finally, you are inspired by working agile and being open to change.
Capabilities:
You have strong analytical skills and the ability to use those to challenge ways of working. Further, you have the ability to build trustful and strong relationships with country colleagues in a wide range of markets combined with a service-minded approach and the ability to complete tasks, accomplish goals and achieve results. Moreover, you possess good organizational skills with the ability to understand the importance of consistency and routines. Lastly, you are able to balance independent work and own initiatives with openness and transparency in sharing culture and you have the ability to express ideas and opinions effectively in verbal and written communication.
Experiences and skills:
You have formal qualifications in Economics, Business Administration or equivalent, minimum 3 years of experience as a Forecasting expert, Capacity manager, Workforce management manager, Partner manager or similar, and minimum 3 years of experience working within large scale omnichannel Customer Service, including front and back office operations, as well as inhouse and outsourced multi-sites. Lastly, you are fluent in English, verbal and written.
YOUR RESPONSIBILITIES
We expect you to deliver and continuously review excellent customer service capacity plans (inhouse and outsourced) for a set of countries, from a demand as well as a supply perspective, in order to secure a consistent service delivery and great customer and co-worker experience.
Your responsibilities are in particular:
• Forecasting workload demand, as well as supply, by type of activity related to different time horizons and countries, to allow for data-driven resourcing decisions.
• Developing suggestions and actively support selected Country Scheduling & Intraday Managers, to improve quality and efficiency of forecasting, scheduling, and intraday management.
• Securing data availability and validating quality as continuous input for the forecast process, and signal and resolve irregularities to the responsible suppliers/owners to ensure accurate forecasting.
• Conducting advanced data exploration and analysis using modern data mining techniques (including machine learning) and visualization tools, to build capacity plans based on forecast
• Coordinating and facilitating a structured decision-making process around forecast versions by collaborating with relevant stakeholders, ensuring an optimal outcome.
• Conducting impact assessment of specific workload drivers, e.g. campaigns, product launches, and Post Implementation Review, advising on resourcing decisions and providing input to budgets.
• Ensuring close collaboration and integration with the outsource Remote Partner Manager, to secure business continuity.
• Identifying opportunities for process improvement within Scheduling & Intraday, in cooperation with countries, to strengthen local performance.
• Ensuring capacity plans are shared and communicated in a clear way across RCMP, both group and country, to secure dimension perspectives are considered in decision-making processes for key activities e.g. recruitment, training, vacation schedules, etc.
TOGETHER AS A TEAM
Our vision is to create a better everyday life for many people. The values are the foundation of our work. By living them, we form the unique IKEA culture where team spirit and togetherness are key.
The Remote Customer Meeting Point is an integrated part of the new IKEA omnichannel retailing system is the Remote Customer Meeting Point (RCMP) at the Group level. It drives and enables sustainable, extraordinary growth in a new era of meeting the customer remotely (Sales & Resolutions). The RCMP is the new home for our Customer Support Centre! Visa mindre

WHO YOU ARE
Are you passionate about home furnishing, visual merchandising and Retail space planning? Do you find it motivating to contribute to a fast-paced, future-oriented retailing organisation?
Are you endlessly intrigued by the world of systems and processes and can´t wait to support others with your expertise? Then go ahead and have a closer look at this opportunity in our Retail Solutions team!
As a person, we believe you have excellent communication- and collaboration skills and can easily inspire, engage and build trustful relationships with a wide range of different stakeholders. You get motivated to drive initiatives, are responding actively to change and have the ability to perform high standard results in a fast-paced and agile environment. Although, you enjoy working on a very detailed and analytical level you do also have the ability to bring a more holistic view. You are a self-starter who takes ownership and always has the customer’s needs top of mind. You demonstrate strong IKEA leadership skills and the ability to lead and inspire co-workers around you. Last but not least, you can of course identify yourself with the IKEA culture and values.
To succeed in this role, you have been working with visual merchandising and interior management/design on different levels and consider yourself as an expert in this area. You have previous experience from a retail environment, and preferably from home furnishing and or different retailers. Moreover, you have proven advanced training in different planning and drawing tools such as AutoCAD . SketchUp and Revit. It is a requirement that you have been working both with the planning and execution of visual merchandising.
We do also believe that you demonstrate strong project management skills and have the ability to create inspirational presentations where you are selling your ideas. In addition, you are fluent in English, both verbal and in writing.
YOUR RESPONSIBILITIES
As a Shop Design Specialist, your main task is to design the retail spaces. You are responsible for creating innovative range presentation solutions that contribute to a growing IKEA business and inspire our customers to purchase and discover new solutions for their life at home. You will be a great contributor to the customer experience in our stores and positioning IKEA as a leading company in home furnishing trends.
You will also collaborate and support our 30 markets in creating a visually stimulating and engaging shopping experience and work cross functional within Ingka Group and other IKEA businesses. Supporting the development of our business plan and ensure that all initiatives are supporting long-term profitability.
It is a permanent role, located in Malmö at our office in Hyllie, Hubhult.
ABOUT THIS WORK AREA
Being able to offer IKEA products to as many people as possible is a challenge we love. To ensure the long-term growth and development of the IKEA business we use a franchise system. The IKEA franchise system is based on a structure with Inter IKEA Systems B.V. as the owner of the IKEA Concept and worldwide IKEA franchisor, and the Ingka Group as the largest franchisee. The shared vision, values and long-term ambitions are reflected in the plans developed by the franchisor and franchisee within the framework of the franchise relationship. Together, we continue to develop the IKEA brand.
This role is a part of IKEA Retail (within Ingka Group) and more specific Market Support. The mission for Market Support is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. Market Support empower the markets to realize a simple, unique, and seamless meeting and provide our markets with economy of scale and exceptional quality in common solutions for all. Market Support organize for efficiency and effectiveness.
QUESTIONS AND SUPPORT? LET'S CONNECT!
Do you have any questions regarding the recruitment process or other practicalities, please get in touch with recruiter Johanna K Fridlund, at [email protected].
Also, ensure to include your portfolio in your application, or a link to your portfolio, as we would love to see examples of your previous work!
We will continuously review applications, hence encouraging you to apply as soon as possible.
We are looking forward to receiving your application! Visa mindre

WHY WE WILL LOVE YOU
Are you passionate about the behaviors of the many people and the trends that influences them? Do you find it motivating to drive business growth by creating an affordable & attractive commercial offer for business customer in the markets? Appreciate the mix of strategic thinking and turning commercial activities into practice? Then go ahead and have a closer look at this opportunity in our Sales & Commercial team!
We are eager to find a new co-worker with ability to communicate verbally, visually and in writing in an inspirational way with IKEA tone of voice and who champions new method, digital systems, and processes to exceed previous performance.
We believe you demonstrates strong IKEA leadership skills, by using good judgements to make timely and effective decisions and provides support, coaching, training, and career direction to others. You can understand the complexity of IKEA business and the role of the business offering as an integrated part of the business.
Furthermore, you have knowledge in the following areas:
About the current market environment, expectations from business customers today and tomorrow to secure the commercial & service offers meet customer demands & needs
Of the global and local market, its movement and potential, to provide insights to better decision making at IKEA
Of how to identify and realize opportunities for add-ons, cross-selling and upselling of IKEA products and services to fulfil customer needs
Good understanding of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation

A DAY IN YOUR LIFE WITH US
As a Business Manager, you lead the IKEA Business offering and are responsible for the overall performance of the business portfolio. You make sure the strategic approach to become a truly accessible, relevant, and affordable choice for the business customers in a strong collaboration with the markets. Furthermore, you lead the development of IKEA business principles and direction for the IKEA group.
You will proactively contribute to IKEA BPL discussions to ensure that business offering insights underpin the future direction of Market Support and apply the insights in the markets to create clarity on the specific needs of the business customers in the various business segments and across all markets.
As a Business Manager you work together with the Selling Manager to develop a clear and specific perspective on the future of the IKEA business offer and create an IKEA business roadmap in collaboration with other stakeholder within Selling & Customer Experience, the markets and IIS. Lead the development of the required business offer processes, ways of working, tools, measurements and follow up to ensure that all relevant pre-conditions for success are in place.
In some relevant agile teams within the Digital Unit, you will act as a Business Expert to provide business expertise in digital product and solution development (for sales, marketing and CX related topics). The Business Expert provides expert input on market needs, feedback from markets and customers, alignment with commercial & BPL priorities and guidance on how to prioritize features for development.
Finally, you will lead, coach, and develop B2B specialist and support markets in securing clients for B2B offerings.
In this role you will report to the Country Selling Manager. The role is in Malmö at our Hubhult office.
ABOUT THIS WORK AREA
Our mission is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
QUESTIONS AND SUPPORT? LET'S CONNECT!
Do you have any questions regarding the recruitment process or other practicalities, please get in touch with recruiter Christina Nellevi, [email protected].
We will continuously review applications, hence encouraging you to apply as soon as possible, but no later than the 2022-05-19. We are looking forward to receiving your application! Visa mindre

WHY WE WILL LOVE YOU
We are seeking for a Food Operations Leader with focus on the food meet the customer. You are passionate about exploring new and innovative opportunities and have a great interest in finding more efficient ways of working. You do also have a passion for creating automated processes and strive to find digitalized solutions and tools. Besides a strong interest for operations, we do also believe, you get motivated by leading, inspiring and developing co-workers both within the centre of expertise and in the markets. You want to exceed customer expectations and drive business growth by creating a seamless customer experience for the many people. In addition, you are a true ambassador for the IKEA values and culture.
To succeed in this role, you have strong project management skills and experience of working with food operations. You have a proven record of developing and implementing action plans, facilitating and developing trainings and reviews, providing directions and follow up on goals and have preferably experience from the country organisation as a Country Food Manager, Food Operations Manager/Leader or similar position. You might also have valuable experience from IKEA of Sweden to be successful in this role. We believe you demonstrate well-developed strategic and analytical skills and get inspired by working with system management. You know how to prioritize and organize work to make the most efficient use of time and have strong communication skills. You have a proven record of senior leadership with a customer and consumer focused mind-set and the ability to influence, navigate and lead in a complex and fast changing environment.
You have knowledge in following areas:
the IKEA Concept, Vision and Business idea, Culture and Values, IKEA Business Model and IKEA leadership
the IKEA food operations and knowledge about sustainable operations
IKEA operational compliance and food safety standards, HACCP and local food legislation
on how to initiate, plan, execute, control and close cross functional projects
about the market environment, expectations from the customers today and tomorrow

WHAT YOU'LL BE DOING DAY TO DAY
The main objective for this role is to drive food operational excellence leading to safe, consistent high food quality and a joyful customer experience within all customer and co-worker meeting points. You will support the markets to drive growth, improved profit and brand position by providing optimized, standardized and digitalized solutions, tools and ways of working for food operations. In this role, you will be the subject matter expert for one specific part of food operations - the food production and preparation.
You will:
secure the implementation of the food operations strategy and contribute to the IKEA business plan
provide operational standards, procedures, ways of working, solutions, tools and KPI in food operations
identify opportunities with markets and other stakeholders to develop and improve food operations
support market with specific development needs, share best practice and facilitate standardization
analyze food operations performance, act on deviations and initiate improvements
act as a business expert/partner to provide food operations expertise to markets and other stakeholders
work across functions within INGKA Group and collaborate with other IKEA companies
ensure knowledge transfer and information sharing to, as well as between, the markets
identify competence needs in partnership with Food CoE and act as a subject matter expert when developing learning solutions together with People & Culture

The role is located in Malmö and you will report to the Food Operations Manager.
ABOUT THIS WORK AREA
Ingka group is on a transformation journey to become more affordable, convenient, and people and planet positive, so is the IKEA Food business. We have a strong passion for food and are committed to create and deliver a unique, meaningful and trusted food experience for customer and co-workers. In this job you will be able to lead, transform and develop the IKEA Food business in Ingka group to ensure that we provide food that is safe, healthy, sustainable, delicious and affordable in a safe, convenient modern and joyful environment.
Ingka IKEA Food Centre of Expertise empowers the markets to deliver extraordinary growth with a strong commercial agenda, leading with impactful brand positioning and a convenient, inspiring customer experience. We aim to provide new retailing solutions that transform IKEA into a new era. We change together and grow together with markets by bringing center of expertise, knowledge and leadership to ensure a great IKEA food experience for customers and co-workers. Food matters for people, planet and for IKEA.
We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is!
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have questions regarding the recruitment process, please feel free to contact Christina Nellevi, [email protected] . We look forward to receiving your application. Please note that we will be reviewing applications on a continuous basis. Visa mindre

WHO YOU ARE
Most people see a loan. You see a more affordable and convenient life at home for the many!
Are you passionate about the opportunities that financial services can bring to IKEA customers?
Do values and purpose guide you?
Are you energized by finding solutions in fast paced and complex environments?
Do you have a solid track record delivering services within the Financial Services industry?
If so, we have the perfect role for YOU!
To be successful in this role, we believe you have:
• Very good knowledge of tools and processes to execute and deliver complex assignments with ability to focus
• Very good knowledge of digital development and IT within the financial and payment industry
• Good knowledge in payment types & global payment infrastructure
• Very good knowledge of the financial industry – schemes, acquirers, issuing banks, customer offers, data flows and reporting
• General knowledge of regulation changes and possible impact on retail business/industry, data flows and digital set up
Above all those, you bring leadership and communication skills to lead change, solve conflicts and work closely together with countries and other functions. You bring project management skills to take fact-based decisions and secure timelines, scope and budget You demonstrate open-mindness and outside-in approach: having our customers first in mind and being ready to lead change and new ways of working. You possess flexibility in working with pressure, in multiple assignments, in multiple countries, with different maturity levels at the same time. You demonstrate honesty and transparency towards IKEA customers, retail countries and in general towards all our partners inside and outside of IKEA.
We see that you have a degree in Business Administration/Finance or similar with experience working in a global organization. You have a minimum of 5 years of experience in leading complex projects within the financial industry with high digital components. You also have experience in delivering results according to timelines and budgets, working close to/co-creating with banks, financial institutions and fintech as well as working in cross-functional teams.
WHAT YOU'LL BE DOING DAY TO DAY
As Financial Services Operations Leader you will lead and drive the implementation of financial services for different customer segments that democratise Financial Services for a more affordable and convenient life at home and work of the many.
You will:
• Support countries by leading the operations implementation of concepts (leasing, IKEA Business, Apply & Pay…) in the retail countries
• Lead across INGKA Support functions, Retail countries, Financial Institutions, Payment Networks and Fin Techs when implementing new set ups and/or concepts in order to implement new services according to the financial services implementation roadmap
• Secure that the scope, timelines and financial conditions are respected as they were designed and negotiated
• Be alert to and escalate during implementation, any deviations from the originally designed concepts and/or new opportunities for improvement that come up
• Identify and map capability gaps that might happen in the countries and/or support functions and raise them to product teams
• Create processes in the countries and/or in the support functions when needed for implementing the new concept and/or set up
• Document and collect learnings and best practice in order to ensure that concepts and solutions implemented are scalable and replicable in other countries
• Engage with and ensure engagement from other functions and/or companies supporting Financial Services (Digital, Attract & Activate, Payments, Services, Circular,…) in order to facilitate their understanding and planning for how, when and with what they need to contribute to the financial services implementations
• Stay up to date with country practice, competition, trends, new players, regulation and others that might have an impact on this fast-moving industry
This role is located in Malmö and you will report to the Financial Services Operations Manager.
ABOUT THIS WORK AREA
At Ingka, we have the bold ambition to democratise Financial Services for a more affordable and convenient life at home and work of the many. We are moving from supporting our customers with a one time transaction, to become their lifelong partners for their finances for home.
As part of the New Retail Business unit, we are creating a new Financial Services organization, led by the New Retail Business Manager for Financial Services to deliver upon this ambition.
You will be a member of the Financial Services Operations team and you will work very closely with Digital, Market Support, Treasury and Procurement as well as with the IKEA Retail countries. Together as a team we work in a dynamic, fast paced environment where cross border collaboration is perceived as a benefit and where frequent ad hoc activities are expected. We operate in an open and innovative environment where we help each other to develop and create value that has impact on a sustainable future and Inkga’s future success. We work together with the mind set of getting things done and utilising our organisational values to guide us and execute accordingly.
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have questions about the recruitment process, please contact the Recruiter Sofie Skarlöv at [email protected].
Please note that we will be reviewing applications continuously, which means that we may close the application process earlier if we find the right candidate. We look forward to receiving your application in English as soon as possible but no later than 5th of May 2022.
Warmly welcome with your application! Visa mindre