Lediga jobb IKEA Retail Services AB i Malmö

Why we will love you
Are you passionate about strategic analysis, setting direction & forward-thinking? Do you find it motivating to contribute to a fast-paced, future-oriented retailing organization and to collaborate across IKEA stakeholders?
Are you enthusiastic about leading, inspiring, and developing co-workers both within the CoE and in the Markets? Then go ahead and have a closer look at this opportunity in our Retail Solutions team!
As a person, we believe you have excellent communication- and collaboration skills and can easily inspire, engage, and build trustful relationships with a wide range of different stakeholders. You demonstrate strong strategic and tactical skills and directs effort to achieve long-term business objectives by applying knowledge of industry trends, outlooks, and emerging technologies to achieve organizational goals and objectives.
To succeed in this role, you will have the knowledge of:
• How to initiate, plan, execute, control and close a cross-functional project
• Of trends that influence home furnishing, retail design and communication to gain insight to a more appealing product presentation for customers in our retail environment
• About customers' living situations in different areas around the world as well as their needs and frustrations in their everyday life at home
• The methods for presenting the range and service range using store media, display techniques and store layout as commercial tools
• IKEA’s corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
Your responsibilities
You will be working in a fully empowered and agile teams together with creative co-workers and you will work broadly with stakeholder management.
As a Shop Design Manager, your task is to design the retail spaces & home furnishing solutions on a yearly basis and to drive an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged, and empowered. You are responsible for the design of the retail spaces and solutions in order to become visually attractive and to drive sales, based on the customer journeys and to create a visually stimulating and engaging shop experience that inspires product and solution discovery and purchase, together with colleagues in the markets.
Furthermore, you will:
• Lead and inspire the Shop Design Specialists and develop their visual merchandising and shop design
• competence to strengthen the uniqueness of the IKEA identity in new and existing physical touchpoints.
• Support the Shop Design Specialists in developing creating inspiring presentation solutions that reflect a wide variety of styles and price levels and life at home activities with seasonal relevance connected to the commercial activities
• Coach and support Shop Design Specialists in the use of global tools, proven solutions, best practices and when needed make the global solutions locally relevant
• Ensure involvement by market-based resources on a project basis to secure local market relevance
• Responsible for developing learning content in collaboration with the Learning Designers
• Work across functions within INGKA Group and in good collaboration with other IKEA businesses to secure a strong and aligned consumer experience across touchpoints
It is a permanent role, located at our Hubhult office in Malmö.
Together as a Team
Our mission is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness. Visa mindre

Why we will love you
Are you passionate about home furnishing, visual merchandising, and developing future retail and customer experience? Are you intrigued by leading projects, and collaboration across the organization and can´t wait to support our team with your expertise? Do you find it motivating to contribute to an agile, fast-paced, retailing environment? Then go ahead and have a closer look at this opportunity in our Retail Solutions team!
As a person, we believe you can lead yourself and others, and strive when having responsibility and ownership. You get motivated to drive initiatives, respond actively to change, and deliver high-standard inspiring results in a fast-paced and agile environment. Although you enjoy working at a detailed level and can also have a holistic view and understand the bigger picture.
You have excellent communication- and collaboration skills and can inspire, easily engage, and build trustful relationships with a wide range of different stakeholders and markets. and always keep improving the customer experience and developing the business on top of mind.
You are fluent in English, and you know how to work with Revit, SketchUp, and Microsoft Office tools. You also have an interior design or art and design educational qualification.
To succeed in this role, you have the following knowledge:
You have experience in a home furnishing retail environment.
You have several years of working with visual merchandising on different levels.
You have translated home furnishing knowledge into inspiring and commercial home furnishing solutions, supporting our brand identity.
You demonstrate strong project management skills and can present, sell, and visualize your ideas in an engaging and inspiring way
You have improved the uniqueness of the IKEA identity through range presentation and home furnishing solutions.
You have worked across functions within INGKA Group and in good collaboration with other IKEA businesses to secure a strong and aligned.
You demonstrate strong IKEA leadership skills and the ability to lead and inspire co-workers around you.

Last but not least, you can of course identify yourself with the IKEA culture and values.
Your responsibilities
As a Shop Design Specialist, you inspire our customers through our home furnishing knowledge, discovering new needs for their life at home. Leading projects and designing retail solutions and environments to improve the customer experience. You are responsible for creating an innovative range presentation solutions, global guidelines, and strategies that contribute to a growing IKEA business.
You will work on different projects together with other Shop Design Specialists within the team and markets always working cross-functional within Ingka Group and other IKEA businesses. With the CRS solutions and your knowledge, you support our 30 markets and the development of our business plan ensuring that all initiatives are supporting the growth plan.
It is a permanent role, located in Malmö, and will report to the Shop Design Manager.


Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov. Visa mindre

Are you passionate about people´s life at home and home furnishing? Do you find it motivating to contribute to a fast-paced and future-oriented retailing organization? Are you motivated to work agile and open to changes and can´t wait to support others with your expertise? Then go ahead and have a closer look at this opportunity in our Interior design team!
We are eager to find a new team member who shares and lives the IKEA culture and values and knows how to initiate, lead, plan, execute, control, and close a cross-functional project. You are aware of trends that influence home furnishing, retail design, and communication and know how to gain insights into a more impactful range presentation for customers in our retail environment. You understand life at home in different areas around the world as well as their dreams, needs, and frustrations in their everyday life at home.
You have excellent communication- and collaboration skills and can inspire, easily engage, and build trustful relationships with a wide range of different stakeholders and markets. and always keep improving the customer experience and developing the business on top of mind. Furthermore, to succeed in this role you know the IKEA visual and verbal identity (tone of voice) to facilitate the creation of a commercial environment with a distinct brand impression and to corporate IKEAs identity, core values, and vision of creating a better everyday life for the many people.
You are fluent in English, and you know how to work with Revit, AutoCAD 3d, Sketch Up, and the Microsoft Office tools. You also have an interior design or art and design educational qualification.


As an Interior Design Specialist, your main task is to design outstanding home furnishing solutions, global guidelines, and strategies that contribute to a growing IKEA business. You will work on different projects together with other Interior Design Specialists within the team and markets always working cross-functional within Ingka Group and other IKEA businesses. With the CRS solutions, you support the development of our business plan and ensure that all initiatives are supporting the growth plan.
Additionally, your responsibilities will be:
Through interior design expertise, design outstanding home furnishing solutions together with colleagues in the markets to stimulate the life-athome interest.
Strengthen the uniqueness of the IKEA identity in range presentation and home furnishing solutions such as room settings, homes, vignettes, and sales support areas.
Translate knowledge of people's life-at-home into relevant, functional, aesthetic, and commercial home furnishing solutions.
Improve and implement global tools, proven solutions, and best practices and when needed make the global solutions locally relevant.
Work together with market-based resources on a project basis to secure local market relevance.
Support the development of learning content in collaboration with the Learning Designers.
Work across functions within INGKA Group and in good collaboration with other IKEA businesses to secure a strong and aligned consumer experience across all customer meeting points.

In this role, you will report to the Interior Design Manager and the location is in Malmö.
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov. Visa mindre

Who you are
We are looking for a Commercial Communications Planning and Content Management Manager, who has a broad knowledge of how to develop an integrated multichannel Marketing strategy and plan that covers positioning, growth and segmentation strategies and how to implement it on organisational level.
You should have deep knowledge of how to integrate Marketing strategy with the commercial agenda, how to translate it to high level actions and how to harness marketing technology and marketing automation to achieve marketing objectives. You also have deep knowledge of how to align communication with business and marketing objectives and how to analyse, model and influence the management, production, delivery and measurement of produced content. You will report to the Marketing Manager.
To be successful in this role you should also have:
• Broad knowledge of activity planning, the commercial calendar and how to ensure customer engagement and retention.
• Broad knowledge of creating a unique image for IKEA in the many people’s mind and establish a significant and differentiated presence in the market that attracts and retains customers
• Good knowledge of how to target customers and manage real-time contextual interactions on individual basis using behavioral and predicted patterns throughout their experience with IKEA in all channels.
• Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation.
• You are passionate about the behaviors of the many people and the trends that influences them.
• You are passionate about translating business objectives into a strategic planning.
• You are motivated to drive business growth by creating a unique image for IKEA in the many people’s mind.
• You are passionate about leading, inspiring and developing a team of highly talented specialists that is being recognised for its contribution to the business.
• You appreciate the mix of strategic thinking and turning marketing trends into practice.
• You are motivated to work agile and being open to the change.
• You share and live the IKEA culture and values
Your responsibilities
As a Commercial Communications Planning and Content Management Manager you will drive growth and brand positioning by leading the commercial communication part of the Growth and Marketing plan in the INGKA BPL. You will lead and coordinate global marketing campaigns with specific focus to establish new touchpoints and sales channels. You will build new global efficiencies, market relevancy and new ways of working with content by setting up new capabilities and collaborating with Inter and markets.
You will be responsible for creating the INGKA commercial communication plan, with the main purpose to drive growth both short term and long term. You will continuously secure a high level of market relevance of commercial communication based on new consumer behaviors, evolving market needs, and performance follow up.
You will lead omni-channel marketing innovation through content management which meet evolving needs of meeting consumers in the evolving retail reality and lead, guide support countries in opening, launching and integrating new channels and touchpoints.
You will also be responsible for:
• Lead, guide and support countries identified as priority markets (e.g. US breakthrough) in innovative marketing plans and new ways to reach new customers.
• Establish ways of working in creating relevant content fit for market, channels and customer segment to drive market relevancy, commercial priorities and growth.
• Secure diverse and inclusive IKEA unique communication content, relevant for diverse market situations and cultures
• Develop the briefs and drive the planning of commercial communication content in conjunction with IIS in order to ensure alignment with the global communication plan. Distribute content from IIS to the markets.
• Together with the Marketing Manager, align INGKA’s Commercial Communication plan with Group Communications for a consistent voice to the customer.
• Provide subject matter support for the country teams, keep them informed on planned deliveries and together with the countries enable unique and meaningful communication and content. Develop and share best practices and learning content for competence development in the countries.
• Evaluate the performance of marketing campaigns during and after execution in order to identify improvement areas and develop best practices, support and optimise roll out in countries.
• Lead digital products marketing development projects in close partnership with digital product owners contributing to roadmap strategy, prioritization and goals.
• Act as a Subject Matter Expert (SME), in relevant product teams to support Digital development activities. Multileveled interaction to support colleagues in the countries with digital marketing communication tools and ways of working.
Questions and support? Let's connect!
Your application, written in English and consisting of a covering letter and CV, should be registered on-line.
We regret that we are unable to handle applications made by e-mail. Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidates. Visa mindre

Develop the plan for growth and positioning- creating demand, engagement & loyalty with the IKEA brand, reaching more of the many people. Optimize the omnichannel customer and co-worker experience, creating profitable growth and positive impact. Create an inclusive work environment founded in IKEA culture & values, where diverse people can perform, grow, and develop.?
You have knowledge in following areas:
· ??Senior experience in consumer-facing business.
· ?Proven experience from senior leadership role(s).
· ?Experience from a global organisation, leading in a complex business environment with physical and digital operations and development.
· ?Proven experience in building large scale networks and collaborations.
· ?Excellent stakeholder management skills.
· ?Excellent English language skills, verbal and written.
· ?Extensive knowledge of IKEA Brand, culture & values.?
YOUR RESPONSIBILITIES
In the role as Growth & Marketing Manager you are responsible to lead the Growth and Marketing of global Ingka to create customer demand, engagement and loyalty with the IKEA brand by amplifying the commercial offer. ?
You take the lead in developing and transforming the Ingka commercial recipe in holding, translating our growth plan to a how to for our markets to use in driving traffic to IKEA and acquiring new customers and therefor positioning IKEA.
Furthermore, you are driving an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged and empowered to deliver extraordinary growth and customer experience in today’s omnichannel reality.
Your specific key tasks and responsibilities are:
· ??Accountable for the development agenda of the Retail Area, defining the roadmap for strategic and operational business opportunities. Lead development in alignment with other Retail Areas, development assignments for IKEA and Ingka’s development agenda.
· ?Accountable for end-to-end business continuity, preconditions for operational excellence and outcomes within the Retail Area. Take a holistic IKEA Retail and IKEA value chain approach and secure relevant collaborations and low-cost.
· ?Accountable for the matrix(s) to the countries for the Retail Area, enabling and empowering the countries to optimize customer and co-worker experience, create profitable growth and positive impact.
· ?Accountable for full omnichannel integration connected to the Retail Area, securing digital and service elements are strong and integrated throughout. Accountable to secure the Retail Area is working and evolving in full alignment with the totality of our business.
· ?Lead with IKEA values and develop a competent and high performing team to strongly contribute to the objectives and goals. Contribute as member in Retail Management, lead the Retail Area Management team and act as member in steering groups, councils, and boards, across IKEA organisations, to support the overall business and people agenda.?
This role is a permanent contract and is located in Malmö, Sweden.
ABOUT THIS WORK AREA
Our mission is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness. Visa mindre

Who you are
We are looking for a Commercial Communications Planning and Content Management Manager, who has a broad knowledge of how to develop an integrated multichannel Marketing strategy and plan that covers positioning, growth and segmentation strategies and how to implement it on organisational level.
You should have deep knowledge of how to integrate Marketing strategy with the commercial agenda, how to translate it to high level actions and how to harness marketing technology and marketing automation to achieve marketing objectives. You also have deep knowledge of how to align communication with business and marketing objectives and how to analyse, model and influence the management, production, delivery and measurement of produced content. You will report to the Marketing Manager in the Growth & Marketing-function.
To be successful in this role you should also have:
Broad knowledge of activity planning, the commercial calendar and how to ensure customer engagement and retention.
Broad knowledge of creating a unique image for IKEA in the many people’s mind and establish a significant and differentiated presence in the market that attracts and retains customers
Good knowledge of how to target customers and manage real-time contextual interactions on individual basis using behavioral and predicted patterns throughout their experience with IKEA in all channels.
Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation.
You are passionate about the behaviors of the many people and the trends that influences them.
You are passionate about translating business objectives into a strategic planning.
You are motivated to drive business growth by creating a unique image for IKEA in the many people’s mind.
You are passionate about leading, inspiring and developing a team of highly talented specialists that is being recognised for its contribution to the business.
You appreciate the mix of strategic thinking and turning marketing trends into practice.
You are motivated to work agile and being open to the change.
You share and live the IKEA culture and values

Your Responsibilities
As a Commercial Communications Planning and Content Management Manager you will drive growth and brand positioning by leading the commercial communication part of the Growth and Marketing plan in the INGKA BPL. You will lead and coordinate global marketing campaigns with specific focus to establish new touchpoints and sales channels. You will build new global efficiencies, market relevancy and new ways of working with content by setting up new capabilities and collaborating with Inter and markets.
You will be responsible for creating the INGKA commercial communication plan, as part of the Growth & Marketing plan in BPL with the main purpose to drive growth both short term and long term. You will continuously secure a high level of market relevance of commercial communication based on new consumer behaviors, evolving market needs, and performance follow up.
You will lead omni-channel marketing innovation through content management which meet evolving needs of meeting consumers in the evolving retail reality and lead, guide support countries in opening, launching and integrating new channels and touchpoints.
You will also be responsible for:
Lead, guide and support countries identified as priority markets (e.g. US breakthrough) in innovative marketing plans and new ways to reach new customers.
Establish ways of working in creating relevant content fit for market, channels and customer segment to drive market relevancy, commercial priorities and growth.
Secure diverse and inclusive IKEA unique communication content, relevant for diverse market situations and cultures
Develop the briefs and drive the planning of commercial communication content in conjunction with IIS in order to ensure alignment with the global communication plan. Distribute content from IIS to the markets.
Together with the Marketing Manager, align INGKA’s Commercial Communication plan with Group Communications for a consistent voice to the customer.
Provide subject matter support for the country teams, keep them informed on planned deliveries and together with the countries enable unique and meaningful communication and content. Develop and share best practices and learning content for competence development in the countries.
Evaluate the performance of marketing campaigns during and after execution in order to identify improvement areas and develop best practices, support and optimise roll out in countries.
Lead digital products marketing development projects in close partnership with digital product owners contributing to roadmap strategy, prioritization and goals.
Act as a Subject Matter Expert (SME), representing Growth & Marketing in relevant product teams to support Digital development activities. Multileveled interaction to support colleagues in the countries with digital marketing communication tools and ways of working. Visa mindre

A day in your life with us
We are looking for a Commercial Development Manager, with the ability to understand the complexity of IKEA business and the role of the one IKEA Business Plan as an integrated part of the business, to lead and develop end to end commercial solutions anticipating future consumer and customer needs & wants, based on insights and on siding with the many people. The purpose of the job is to provide more reasons to visit by offering a more impactful meeting point experience and ease of shopping experience. To create and develop our physical meeting into an experience business, together with all our partners, Expansion, Customer Fulfillment and Digital functions.


More in detail you will:
• Lead and facilitate the development of end to end commercial solutions anticipating future consumer and customer needs & wants, based on insights and on siding with the many people.
• Provide a more impactful meeting point experience and ease of shopping experience.
• Lead the Commercial Development team, securing the best solution for redesign and identify possible areas of development
• Lead the acceleration of our store´s transformation by the facilitation between your team and the subject matter expert network, enabling sharing of best practices and collaboration.
• In close cooperation with countries and main stakeholders secure the implementation of the portfolio with solutions to redesign the stores
• Facilitate and identify the needs for new solutions in the portfolio by the follow up of existing solutions, always based on emerging retail experiences focus on customers and consumers needs and our profitability
• Accountable to communicate, map and distribute relevant information between the team and the relevant CoE´s and shared lessons learned coming from the country
• Work across functions and collaborate with other deployment functions, to secure a holistic commercial approach in our redesigned stores


The role is located in Malmö and reports to the Commercial Operations & Development Manager.
Who you are
We see that you are curious with one ear close to the market to keep a strong customer and people focus. You should be passionate about strategic analysis, setting direction & forward-thinking and motivated to collaborate across IKEA stakeholders to plan, review & share best practices for growth. Off course you are also passionate about leading, inspiring, and developing co-workers both within the function and in the Markets and you share and live the IKEA culture and values.


You have an understanding and an appreciation for the complexity of IKEA and you demonstrate excellent skills in managing and leading cross-collaboration plans with multiple senior cross- organizational stakeholders.


Furthermore, you can also show proven track record of developing and delivering strategic Commercial development initiatives in a large scale and high- volume global organization. You might have university degree in Business management or equivalent senior managerial experience from Retail in areas such as commercial/sales/customer experience. Experience from other parts of the IKEA Value chain and/or organizations will be seen as an advantage.
Together as a Team
Our mission is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting.


We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness. Visa mindre

WHY WE WILL LOVE YOU
We are now looking for a Program Manager to help drive the Customer Engagement and Loyalty, Global Support Network for all INGKA markets to ensure the CRM Hub delivers an optimal service in supporting our community of data driven marketers.
Are you highly motivated, a problem solver that thrives on working with various stakeholders to develop common solutions that can be utilized and deployed globally?
Do you enjoy testing, finding creative ways to develop and improve solutions whilst constantly learning through data?
Are you enthusiastic about data and analytics and the behaviors of people and the trends that influence them?
We are looking for a results-orientated team player with high attention to detail and an experienced planner. With your great communications skills, you are strong at conveying data into a clear and engaging message to your audience. You will have lots of energy to lead and inspire cross functional teams to deliver business growth by building sustainable solutions whilst continuously measuring and optimizing.
We see that you can direct efforts to achieve long-term business objectives and understand the complexity of IKEA business and the role of marketing as an integrated part of the business. You should also have a strong knowledge of how to target customers and manage real-time contextual interactions on individual basis using behavioral and predicted patterns throughout their experience with IKEA on all channels.
We also see that you bring the following proven experience to the table:
· Solid expertise and skills in CRM and Loyalty best practice and trends, digital marketing and agency management to deliver brand positioning, growth and increase customer lifetime value
· Strong knowledge of project management of complex development projects including budgets, resources, technologies, and communication
· High competence within Digital and Mobile Marketing technologies and trends within customer and shopping behaviours
YOUR RESPONSIBILITIES
You will be working in an agile team where we drive an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged, and empowered. As a Program Manager, you will be an enabler of building personalized conversations with our customers in both push and pull activities. You will facilitate collaboration, secure common tools, and common ways of working that support all INGKA markets in delivering towards objective #2 and #3 of the new marketing model.
You will work closely with our extended Customer Engagement & Loyalty team, our agency partner, IKEA Customer Engagement Digital teams and of course various other functions within Market Support INGKA.
Some job specific key tasks:
· Lead the Global Support Network process and embed the ways of working between Global team and Markets
· Co-lead the development and distribution of frameworks and best practices to support and improve CRM operations within INKGA markets
· Ensure frameworks are being used by Markets to improve customer engagement and customer centric competence development
· Coordinate and support the budget management including tracking, distribution and by the point of contact for the markets
· Manage the CRM backlog, distribute the requests to relevant workstream with close collaboration with IKEA Customer Engagement Digital teams to present common deliverables to markets
The role is based in Hubhult, Malmö and you will report to CRM Hub Development Manager, Market Support.
We look forward to receiving your application in English as soon as possible since we are reviewing applications continuously, but please no later than 29th of April. Visa mindre

Why we will love you
Because you have a passion about the food business and exploring new and innovative opportunities. You are eager to exceed customer expectations and to drive business growth by creating a seamless customer experience for the many people. You feel passionate about leading, inspiring, and developing co-workers both within the center of expertise and in the markets. You are result driven and motivated to reach targets.
As a person you work with an agile mind-set and are open to change. Moreover, you share and live the IKEA values, with passion for the many people and the trends that influences them.
You have knowledge in following areas:
• Knowledge of the IKEA Concept, Vision and Business idea, Culture and Values, IKEA Business Model and IKEA leadership
• Extensive knowledge of IKEA food operations
• General knowledge of IKEA food business
• Extensive IKEA food operational compliance standards Basic knowledge regarding international Food safety standards and procedures, HACCP, food Quality and local food legislation
• Knowledge on how to initiate, plan, execute, control and close cross functional projects
In addition, you demonstrate IKEA leadership skills and the ability to navigate and lead in a complex, unknown and fast changing environment. You possess the qualities to communicate verbally, visually and in writing in an inspirational way and you have a collaborative mind-set which you use to build trustful relationships.
Your responsibilities
As Food Safety Leader you will lead and facilitate the food safety and compliance agenda through optimized, standardized and digitalized ways of working.
Your mission will be to ensure safe and compliant food to customers and co-workers within all customer meeting points and to drive an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged and empowered.
You will work across functions within INGKA Group and collaborate with other IKEA units Competence Ensure knowledge transfer and information sharing to, as well as between, the markets.
More in detail you will:
• Secure the effective implementation of the food safety strategy and contribute to the IKEA business plan • Provide food safety steering documents, ways of working, tools including food safety risk and control worksheets
• Ensure compliance with food safety standards and requirements in all customer meeting points and report, escalate and act upon food safety risks
• Secure that customer information regarding food safety is available and ensure implementation Act as business owner for external food safety audit companies, follow up on performance on food safety audits, reporting and escalation
• Identify opportunities with markets and external stakeholders to develop and improve food safety standards
• Act as a business expert/partner to provide food safety expertise to markets and other stakeholders • Identify competence needs in partnership with Food CoE and act as a subject matter expert when developing learning solutions together with People & Culture
In this role you will report to the Food Safety Manager. This role is a temporary position. Visa mindre

Who you are
You are energized by driving business growth and contributing to the overall success and results through collaboration and are enthusiastic about both omnichannel retailing and e-commerce.
For this role, strong leadership and experience in leading cross-functional teams on global level, is necessary. As well as experience in Digital area or digital transformation at a global level. You will need profound project management knowledge and proven track record, creating and implementing action plans, providing clear directions and following up on goals on global level.
You have the following capabilities:
• Holistic understanding with ability to drive both strategy and operations securing direct efforts to achieve sustainable extraordinary growth. Achieving goals and keeping deadlines from start to end
• Demonstrates excellent IKEA leadership capabilities by using sound judgements to make timely and effective decisions
• Bold and creative problem solver with a high drive
• Strong interpersonal skills with the ability to lead in an agile, speedy environment
• Ability to communicate verbally, visually and in writing with IKEA tone of voice
Your responsibilities
As the Digital Channel Performance Manager, you will lead the coordination of e-commerce operations, customer, and business performances within Ingka and act as a speaking partner to counterparts in Ingka and markets to ensure a harmonized “One Ingka” approach. You will have two teams reporting to you.
You will also be leading the Ingka contribution to defining a common IKEA point of view of excellence e-commerce operations, acting as a convener, and managing multiple stakeholders and perspectives.
Some of the job specific tasks:
• Initiate systematic follow-up and reporting on the progress of the e-commerce operations, customer and business performances, and developments
• Collaborate with different Ingka functions regarding main market needs regarding e-commerce operations, online customer meeting, and key growth potential areas
• Co-lead and build an Ecommerce @ network of experienced colleagues from across Ingka functions and markets
• Create easy access and understanding of E-commerce Business Operations, E-commerce Performances, and key customer barriers/pain points across all IKEA markets
The role is permanent and is located in Malmö, Hubhult. It reports to the Selling Manager, Market Support.
Together as a Team
Our mission is to enable extraordinary growth in our online sales channel by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and high-quality customer meeting in our online sales channel.
We will provide our markets with an economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.
Send in your application in English.
Please note that we will be reviewing applications on a continuous basis.
Warm welcome with your application! Visa mindre

Who you are
We are looking for a Remote Demand & Capacity Specialist at the Group level, for the Market Support function – you'll be reporting to the Remote Demand & Capacity Leader at the Group level.
An ideal candidate: As an ideal candidate, you have a strong knowledge of workforce management, covering demand projection, capacity, scheduling, and intraday in relation to complex sourcing models.
Furthermore, you have strong knowledge of forecasting models, sourcing models, routing strategies, skill matrices, and capacity management, models.
You possess broad knowledge of demand drivers connected to sales and customer care in multinational environments as well as broad knowledge of the contact center industry, in particular, globally steered workforce management organizations.
Additionally,
you have a strong knowledge of stakeholder management and good knowledge of the configuration of workforce management software.
Finally, you have a good knowledge of IKEA's corporate identity, core values, and vision of creating a better everyday life for the many people and a good understanding of IKEA business and RCMP as an integrated part of the business.
Motivation: You are motivated by sharing and living the IKEA culture and values and energized by optimizing processes and staying at the frontier of modern tools and practices.
The possibilities of data and the value it can generate for co-workers and business is something you are passionate about and enjoy working in a team where openness and sharing culture are promoted.
Finally, you are inspired by working agile and being open to change.
Capabilities: You have strong analytical skills and the ability to use those to challenge ways of working.
Furthermore, you have the ability to build trustful and strong relationships with country colleagues in a wide range of markets combined with a service-minded approach and the ability to complete tasks, accomplish goals and achieve results.
Moreover, you possess good organizational skills with the ability to understand the importance of consistency and routines.
Finally, you are able to balance independent work and your own initiatives with openness and transparency in sharing culture and you have the ability to express ideas and opinions effectively in verbal and written communication.
Experiences and skills:
You have formal qualifications in Economics, Business Administration or equivalent, minimum 3 years of experience as a Forecasting expert, Capacity manager, Workforce management manager, Partner manager or similar, and minimum 3 years of experience working within large-scale omnichannel Customer Service, including front and back office operations, as well as in-house and outsourced multi-sites.
Finally, you are fluent in English, verbal and written.
Your responsibilities
Customer Service Representative -
2-4 years of experience
We expect you to deliver and continuously review excellent customer service capacity plans (in-house and outsourced) for a set of countries, from a demand as well as a supply perspective, in order to secure consistent service delivery and great customer and co-worker experience.
Your responsibilities are in particular:
• Forecasting workload demand, as well as supply, by type of activity related to different time horizons and countries, to allow for data-driven resourcing decisions.
• Developing suggestions and actively supporting selected Country Scheduling & Intraday Managers, to improve the quality and efficiency of forecasting, scheduling, and intraday management.
• Securing data availability and validating quality as continuous input for the forecast process, and signal and resolve irregularities to the responsible suppliers/owners to ensure accurate forecasting.
• Conducting advanced data exploration and analysis using modern data mining techniques (including machine learning) and visualization tools, to build capacity plans based on forecast
• Coordinating and facilitating a structured decision-making process around forecast versions by collaborating with relevant stakeholders, ensuring an optimal outcome.
• Conducting impact assessment of specific workload drivers, eg campaigns, product launches, and Post Implementation reviews, advising on resourcing decisions, and providing input to budgets.
• Ensuring close collaboration and integration with the outsource Remote Partner Manager, to secure business continuity.
• Identifying opportunities for process improvement within Scheduling & Intraday, in cooperation with countries, to strengthen local performance.
• Ensuring capacity plans are shared and communicated in a clear way across RCMP, both group and country, to secure dimension perspectives are considered in decision-making processes for key activities eg recruitment, training, vacation schedules, etc. Visa mindre

Why we will love you
Would you like to be part of something exciting where you will be able to impact the deployment delivery of assignments within deployment function in the high-performing Commercial Operations & Development department?
You are inspired by the IKEA vision, and motivated to live and share the IKEA culture and values and are
motivated by solving customer and co-worker problems and barriers as a means of improving the business.
You are striving to continuously learn and develop new knowledge and skills to benefit IKEA and for personal growth and find it highly motivating to collaborate with and learn from markets, as well curious about outside perspectives to always stay close to reality. Furthermore, you appreciate the mix of tactical and operational thinking, and comfortable working with detail.
Your knowledge and experience from project implementation in the Commercial area on operational and/or tactical level, with particular focus on Selling and Customer, have given you a good understanding of interacting with various business partners especially in matrix relationships and of stakeholder management: how to identify and involve relevant stakeholders in a project, process, or question to make things happen.
More specifically, to be successful in this role, you have:
• Good knowledge of change management and leading in the unknown
• Excellent knowledge of the customer and co-worker needs, demands and expectations on the markets
• Solid understanding of the relevant solutions of focus areas and relationship to connected systems
• Experience from development and improvements of ways of working
• Influence through interdependent leadership
• Good understanding of cultural differences and importance of equality, diversity & Inclusion the value diversity brings to strengthening our brand and ability to deliver
At IKEA, you’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Our different views, backgrounds, and personalities make us better understand our customers, give us more fun at work and spark more and better ideas. Perhaps your unique take on something could lead to a great idea that creates a better everyday life for the many people.
Your responsibilities
As the Deployment Specialist, you will be responsible to manage the launch and rollout schedule for countries, highlighting potential constraints or risks, through collaboration with country organisation. You will also be the one responsible for launches of new functionalities, and for leading the Commercial Operations & Development deliveries towards the countries, working with Digital Unit and the Implementation Management network in the countries. All this to ensure effective communication, engagement, and preparation for a successful delivery, leading to a positive customer experience as the final objective.
In this role you will actively cooperate with key partners on group and country level while representing Commercial Operations & Development in related forums and decision bodies. You will be responsible to support and facilitate the country subject matter expert network enabling sharing of best practices and collaboration.
More in detail you will:
• Contribute to ensure the country solution and the Fulfilment Project Implementation manager networks are well maintained and support Commercial Operations & Development Manager with continual improvement to raise the quality and delivery effectiveness
• Support, with inputs and expertise, based on capacity and priority needs, to other core deliveries within the responsibility of Commercial Operations & Development
• Responsible to provide support and guidance to the respective country function on related and assigned topics and to secure an inspiring and motivating environment
The role is based in Hubhult, Malmö and you will report to the Business Support Manager. Visa mindre

Why we will love you
We are looking for a Service Implementation & Operations Leader who is truly passionate about the opportunities in the growing service business and eager to provide an excellent service experience in all our customer meeting points!
This is a new role with its purpose to empower the markets to be in lead of implementing new capabilities to enable growth, ensure best practice and good examples to lead the way to adoption, enabling fast time to market and realized benefits for the initiatives. You will have the exiting opportunity to be part of this creation and mold the role into its best fit.
You know how relevant service offers contribute to sales growth and can take a holistic view when identifying new business opportunities. Together with your strong interpersonal skills and your ability to communicate in an inspirational way, you influence internal and external stakeholders and build trustful relationships.
To succeed in this role, you have the following:
• Proven senior management working experience on strategic business development (preferably in commercial, retail, customer or similar) and in an omnichannel reality
• Solid experience in stakeholder- and change management
• Successfully lead projects or processes on country/global level
• Good knowledge of transformational change and how to lead in the unknown, especially in complex and transformational areas
• Extensive knowledge in planning, demand and forecasting processes relevant to service business and omnichannel retailing
Your responsibilities
In the role as Service Implementation and Operations Leader, you will support the development of the service offer agenda and relevant topics service offers such as meeting new behaviors, entering new segments, with a consistent experience in all channels.
You will also coach and support markets to be in lead of implementing new capabilities to enable growth, ensure best practice and good examples to lead the way to adoption, enabling fast time to market and realized benefits for the initiatives.
Some job specific tasks and responsibilities:
• Responsible to integrate commercial service products into omnichannel planning to enable a seamless total offer
• Lead and co-create new way of working with development and operations for the commercial service product agenda with stakeholders across the value chain, for a great seamless omnichannel customer experience
• Responsible for the test and trial hub for the service offer, to enable best practices with markets
This role is in Malmö, and you will report to the Service Offer Manager.
About this work area
Lead the service transformation to enable the Service Offer to be a profitable growth enabler providing a great shopping experience in an omnichannel environment.
We deliver sustainable, extraordinary growth by creating a new, unique, inspiring, and convenient meetings with the customers. We deliver an affordable and profitable omnichannel experience that adds value to the many people and inspires a home furnishing movement. Visa mindre

Who you are
We are looking for a Remote Customer Quality Specialist at the Group level, for the Market Support function – you will be working in the Remote
Experience Quality Team, part of the Remote Experience Design Team. Furthermore, we are looking for someone who is passionate about customers and co-workers to support and drive the adoption of our Quality Framework in all RCMP organizations to become a Quality Culture.
As an ideal candidate, you have expert knowledge of quality to create and generate rich insights on the remote customer journey, by executing a global quality strategy that enables excellent experiences for customers and co-workers. In the same way, you are very curious to find out how our quality tools support all the processes defined in the framework.
Capabilities:
You are a curious person with strong communication and teamwork skills, with the ability to build trustful relationships. Ability to communicate and explain quality gaps in an inspirational way and being focused on solutions.
Experiences and skills:
We value what you can bring with your attitude and knowledge.
A quality experience will be valuable.
Fluent in English.
Your responsibilities
•Monitor the quality of customer meetings and service delivery in all remote channels from a technical and process standpoint, in order to ensure great end-to-end customer and co-worker experience
•Create a consolidated view of soft-skills status in order to define learning needs
•Monitor how our products and services are received in order to define improvement needs
•Ensure calibration of performance quality across countries in order to secure a great customer and co-worker experience
•Guide and advise countries on problem-solving activities based on input from local quality assessments in order to create relevant solutions for users
•Capture insights from relevant stakeholders across the wider organization and secure necessary actions are taken in order to support the improvement of co-worker and customer experience
•Develop and maintain close collaboration with country Quality specialists in order to share captured insights
•Benchmark and contribute with input in setting standards of quality in the remote environment to enable alignment and common ways of working Visa mindre

As a person, you are passionate about understanding the behaviors of people and motivated by developing and supporting others to reach set goals.
Also, you are motivated by exceeding customer expectations and growing satisfaction with outstanding service and support. You have the ability to build trustful relationships to coach and influence colleagues in an inspirational way.
We believe your backpack consists of:
- strong knowledge of resolutions services in a remote environment, including reactive and proactive
- strong knowledge of the aftersales area and its contribution to business growth
- strong knowledge of the drivers of customer satisfaction, with a special focus on omnichannel environments
- general knowledge of the contact center industry and in particular the customer care function within globally steered organizations
- formal qualifications in After Sales, Customer Service, or equivalent
- minimum 5 years of experience as a leader
- minimum 5 years of experience in resolutions / after-sales functions with proven results
- minimum 3 years of experience working with relevant range and services
Your backpack is on our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.
Your responsibilities
As a Global Resolutions Leader, you will be responsible for:
- leading an assigned area within Resolutions in order to secure excellent performance and continuous improvement
- planning and executing performance reviews, audits, and improvement initiatives within the assigned area in order to identify improvement potential
- leading and facilitating meetings with country Resolutions managers and specialists in order to ensure standards within assigned areas are upheld and improved
- capturing and acting on input and feedback from countries on improvement areas by continuously developing improvement ideas in order to create sustained positive change - within the assigned area
- identifying and validating information and learning needs within the assigned area in order to maintain the excellent content quality that enables high competence
- defining, prioritizing, and validating needs related to continuous, incremental service and process improvement initiatives, cooperating with Performance Leader and Experience Design, in order to optimize the business outcomes
- ensuring collaboration and integration with other relevant group organizations and functions, e.g. Customer Fulfilment and Customer, through formalized cadence in order to secure alignment and common priorities
- ensuring collaboration with the Analytics team in order to identify root causes with the goal to reduce customer pain points
- assessing and prioritizing technology needs for the assigned area by developing a periodic report in order to enable future key activities
Does this sound like your next challenge? IKEA offers an exciting and empowering work environment in a global workplace. And as the world’s leader in life at home, you have exceptional opportunities to grow and develop together with us. Visa mindre

Why we will love you
We are looking for a Service Offer Leader who is truly passionate about the opportunities in the growing service business and eager to provide an excellent service experience in all our customer meeting points!
You know how relevant service offers contribute to sales growth and can take a holistic view when identifying new business opportunities. Together with your strong interpersonal skills and your ability to communicate in an inspirational way, you influence internal and external stakeholders and build trustful relationships. You are motivated by increasing customer value, co-creating, and get inspired by working in a fast paced and complex environment.
To succeed in this role, you have the following:
• Background in sales, customer experience, or service execution from omnichannel retail
• Good understanding of all dimensions of the service eco system and the related processes
• Familiarity with performance and portfolio management
• Solid experience in stakeholder- and change management
• Passion for service design, commerciality, and understand innovation and business development in a digital collaborative set-up
You demonstrate open-mindedness and an outside-in approach; having our customers first in mind and being ready to lead change and new ways of working.
Your responsibilities
In the role as Service Offer Leader, you will lead, develop, and secure a seamless service offer in an omnichannel environment and contribute to a rewarding customer experience. You will define, lead and develop a consistent end-to-end service offer experience across all customer meeting points and ensure it optimizes sales growth, is relevant and scalable and aligned with the expectations and needs of our customers.
More specifically, you will:
• Pro-actively identify improvement areas of the service offer together with all relevant stakeholders and countries
• Lead the service design implementation processes to ensure competence and comparability of the complete services offer to secure great customer experience in all customer meeting points
• Collaborate in new service development initiatives to identify new business opportunities
• Support markets and relevant stakeholders with insights, transparency, and visibility of the service offer portfolio, performance, and related processes
• Lead the service offer agenda in collaboration with home furnishing core areas, Service Fulfilment operations and relevant stakeholders
There are five open positions for the Service Offer Leader withing the following areas:
• HF Services Engagement, Planning and Design
• HF Services Convenience, Delivery and Collect, Assembly and Installation
• HF Services Circular offer, Aftercare and sustain services such as Removal, Buyback and resell service
This role is in Malmö, and you will report to the Service Offer Portfolio Communication & Selling Manager, Anneli Palm.
About this work area
We deliver sustainable, extraordinary growth by creating a new, unique, inspiring, and convenient meetings with the customers. We deliver an affordable and profitable omnichannel experience that adds value to the many people and inspires a home furnishing movement.
The mission for Market Support is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness. Visa mindre

Who you are
We are looking for a Remote Demand & Capacity Specialist at the Group level, for the Market Support function – you'll be reporting to the Remote Demand & Capacity Leader at the Group level.
An ideal candidate: As an ideal candidate, you have a strong knowledge of workforce management, covering demand projection, capacity, scheduling, and intraday in relation to complex sourcing models.
Furthermore, you have strong knowledge of forecasting models, sourcing models, routing strategies, skill matrices, and capacity management, models.
You possess broad knowledge of demand drivers connected to sales and customer care in multinational environments as well as broad knowledge of the contact center industry, in particular, globally steered workforce management organizations.
Additionally,
you have a strong knowledge of stakeholder management and good knowledge of the configuration of workforce management software.
Finally, you have a good knowledge of IKEA's corporate identity, core values, and vision of creating a better everyday life for the many people and a good understanding of IKEA business and RCMP as an integrated part of the business.
Motivation: You are motivated by sharing and living the IKEA culture and values and energized by optimizing processes and staying at the frontier of modern tools and practices.
The possibilities of data and the value it can generate for co-workers and business is something you are passionate about and enjoy working in a team where openness and sharing culture are promoted.
Finally, you are inspired by working agile and being open to change.
Capabilities: You have strong analytical skills and the ability to use those to challenge ways of working.
Furthermore, you have the ability to build trustful and strong relationships with country colleagues in a wide range of markets combined with a service-minded approach and the ability to complete tasks, accomplish goals and achieve results.
Moreover, you possess good organizational skills with the ability to understand the importance of consistency and routines.
Finally, you are able to balance independent work and your own initiatives with openness and transparency in sharing culture and you have the ability to express ideas and opinions effectively in verbal and written communication.
Experiences and skills:
You have formal qualifications in Economics, Business Administration or equivalent, minimum 3 years of experience as a Forecasting expert, Capacity manager, Workforce management manager, Partner manager or similar, and minimum 3 years of experience working within large-scale omnichannel Customer Service, including front and back office operations, as well as in-house and outsourced multi-sites.
Finally, you are fluent in English, verbal and written.
Your responsibilities
Customer Service Representative -
2-4 years of experience
We expect you to deliver and continuously review excellent customer service capacity plans (in-house and outsourced) for a set of countries, from a demand as well as a supply perspective, in order to secure consistent service delivery and great customer and co-worker experience.
Your responsibilities are in particular:
• Forecasting workload demand, as well as supply, by type of activity related to different time horizons and countries, to allow for data-driven resourcing decisions.
• Developing suggestions and actively supporting selected Country Scheduling & Intraday Managers, to improve the quality and efficiency of forecasting, scheduling, and intraday management.
• Securing data availability and validating quality as continuous input for the forecast process, and signal and resolve irregularities to the responsible suppliers/owners to ensure accurate forecasting.
• Conducting advanced data exploration and analysis using modern data mining techniques (including machine learning) and visualization tools, to build capacity plans based on forecast
• Coordinating and facilitating a structured decision-making process around forecast versions by collaborating with relevant stakeholders, ensuring an optimal outcome.
• Conducting impact assessment of specific workload drivers, eg campaigns, product launches, and Post Implementation reviews, advising on resourcing decisions, and providing input to budgets.
• Ensuring close collaboration and integration with the outsource Remote Partner Manager, to secure business continuity.
• Identifying opportunities for process improvement within Scheduling & Intraday, in cooperation with countries, to strengthen local performance.
• Ensuring capacity plans are shared and communicated in a clear way across RCMP, both group and country, to secure dimension perspectives are considered in decision-making processes for key activities eg recruitment, training, vacation schedules, etc. Visa mindre

We are transforming the remote meeting point with our customers to meet their needs and dreams, by creating a seamless omnichannel retailing experience. Our newly established Global Remote Customer Meeting Point (RCMP) team will enable remote planning and selling by offering inspiring, engaging, and easy access to life-at-home expertise which will differentiate us from our competitors, leading to the growth and positioning of IKEA. We will create even more memorable and engaging remote meetings between us and our customers with new tools and ways of working by launching new digital self-service tools that will simplify our customers' interaction with us.
Are you the Remote Experience Design Leader we are looking for who will drive and lead our Remote Experience Design work globally?
You have expert knowledge of continuously improving functions within different industries, with a focus on designing services and experiences for customers and co-workers. Your patient nature will be key to driving change, and furthermore, you possess:
• Strong knowledge of the RCMP business, process improvement methodologies, and techniques as well as how processes interact with customer service
• Excellent process improvement methodologies and techniques
• Experience working within globally steered organizations combined with a good understanding of change management methods and tools
• The ability to translate insights into actionable plans and projects for improvement and to manage major implementation efforts
• Solid interdependent leadership skills with the ability to build trustful relationships to communicate the need and scope for change initiatives verbally, visually, and written in an inspirational way
• A handful of years of experience leading others in a customer experience, service design, or journey design team within a global/country set-up or across multiple sites/partners
• Extensive knowledge of required roles, skills, and capabilities to improve customer service processes
• Formal qualifications in agile methodology, service design, and Lean Six Sigma
Your responsibilities
You will drive and lead the global Remote Experience Design roadmap for continuous improvement initiatives within the Remote Customer Meeting Point (RCMP). More specifically, your responsibilities include to:
• Plan, drive, lead and deliver improvement initiatives, enhancing the RCMP processes and ways of working across countries
• Ensure alignment with other Experience Design Leaders and Experience Design Specialists in the countries, and secure integrated priorities and close cross-collaboration
• Lead and develop a team of Specialists, securing a healthy balance of key competencies, promoting individual growth, and driving consistent ways of working to ensure a high-performing team
• Measure, follow-up, and drive continuous improvement of team and performance, ensuring outcomes are met
• Define best practices in Experience Design management by benchmarking against industry standards to validate and ensure state-of-the-art customer experiences
• Drive and coordinate the design and implementation of new and improved experiences based on analyses and insights, and securing adoption in the countries
• Define high-level Experience Design vision and strategy to secure omnichannel alignment and success Visa mindre

Who you are
You are passionate about leading, inspiring, and developing a team of highly talented specialists that is being recognized for its contribution to the business. You appreciate the mix of strategic thinking and turning marketing trends into practice and is motivated to work agile and being open to the change. Of course, you also share and live the IKEA culture and values.
You have a deep knowledge and experience in Customer Engagement, Loyalty, and Marketing best practices and trends. You have a broad understanding of how to effectively integrate and combine mass and one-to one communication, traditional and digital media and how to offer tailored brand experiences with maximum impact at every consumer touchpoint. To manage customers' lifecycle and perform structured and effective actions to manage, select, relate, and impact customers' buying behavior, is something that you are used to in your previous roles.
To be successful in this role, it is important that you have the following capabilities and knowledge:
• How to profile, model, analyse and report on all data, cross-channel, to gain insights for personalized marketing
• How to target customers and manage real-time contextual interactions on individual basis using behavioral and predicted patterns throughout their experience with IKEA in all channels
• How to work with large volumes of digital data (structured and unstructured, internal, and external), utilizing mathematical modelling, optimization models and what-if simulations for the purpose of driving actionable business insights
Your responsibilities
In the role as Customer Engagement and Loyalty Manager you will drive growth and brand positioning by leading the expert hub for personalized communications and by developing, implementing, and owning the Customer Engagement (CRM and IKEA Family) approach. It is important to drive an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged, and empowered.
Job specific key tasks and responsibilities:
• Responsible for driving the development, implementation, and execution of the Customer Engagement Approach (including CRM and IKEA Family) as one of the biggest growth contributors for INGKA
• Lead the Customer Engagement strategy support towards the countries
• Implement a way of working with a set of tools and support countries to realize full potential of a fully utilized CRM program and IKEA Family customer club.
• Lead the expert hub for data driven 1:1 communications and engagement, all other personalized communications and actively push for improvement and innovation
• Support the definition of future needs for CRM, and co-ordinate the development, in close cooperation with Digital
• Request and manage new funding, and work with Procurement to lead the global sourcing of solutions.
• Develop and share best practices and learning content for Customer Engagement (including CRM and IKEA Family) through personalized marketing and loyalty management competence development in the countries together with Market Support Learning Developers
• Work across functions within INGKA Group and in good collaboration with other IKEA businesses Visa mindre

Who you are
Are you passionate about understanding what challenges IKEA has in a changing omnichannel retail environment? Are motivated to influence strategic decision making and to contribute to results through collaboration within global organization and the markets? Are you passionate about understanding the behaviors of consumers (what we call the many people), and you want to participate in how we develop this relationship with customers?
As an Ecommerce Cluster Leader, you will need:
• A good understanding of online retailing and customer needs in an omnichannel environment
• You think long term, you define plans and set directions, you coordinate tasks and execute them when necessary
• You drive business growth and contribute to overall success and results through people
• You have an ability to structure information, analyze it, learn from it and apply it
• You can influence strategic decision-making, and a comprehensive understanding of the complexity of relationships in large organizations
Preferably, you have a strong knowledge about the IKEA brand, concept, culture, values, and ways of working.
Your responsibilities
As an Ecommerce Cluster Leader, you will work together with all functions in Ingka, especially with Market Support, Digital and the Markets to support planning, performance management and decision-making processes around digital customer meeting points.
The role includes following business performance, influencing strategic decision-making through analysis and recommendations, and supporting the related planning processes in an assigned area of the business to ensure the success and development of our commercial and business strategy on digital customer meeting points.
More in detail you will:
• Work closely with stakeholders, preparing and communicating holistic and relevant analysis, that help identifying sustainable growth business opportunities with a broad performance perspective and business case thinking.
• Collaborate across the organization through defining and developing reports and analysis, to support the development of unique, inspiring, and convenient ways to meet our customers.
• Analyze commercial, customer, operational and financial reports, follow closely the performance of digital channels, and continuously identify opportunities for improvement.
• Lead and support an assigned cluster of markets, to assist them in monitoring their business and seeking business opportunities to fulfil and exceed goals, and act as their voice in the global organization.
• Support global stakeholders addressing doubts/issues related to digital channels with an end-to-end mindset.
The location is Malmö, and you will report to the Ecommerce Cluster Team Leader.
About this work area
The mission of the area is to steer and deliver sustainable and extraordinary growth for our customers, people, planet, and company by working together in the development of unique, inspiring, and convenient digital meeting points with our customers.
To enable better business decisions, securing effectiveness and efficiency, and leading in accordance with commercial and business strategies for our digital customer meeting points.
Support the markets empowering them to realize unique, inspiring, and convenient digital meeting points, providing them with economy of scale and exceptional quality in common solutions for all.
Questions and support? Let's connect!
Do you have any questions regarding the recruitment process or other practicalities, please get in touch with recruiter Christina Nellevi, [email protected].
We look forward to learning more about you! Visa mindre

Why we will love you
Because you have a passion about the food business and exploring new and innovative opportunities. You are eager to exceed customer expectations and to drive business growth by creating a seamless customer experience for the many people. You feel passionate about leading, inspiring, and developing co-workers both within the center of expertise and in the markets. You are result driven and motivated to reach targets.
As a person you work with an agile mind-set and are open to change. Moreover, you share and live the IKEA values, with passion for the many people and the trends that influences them.
To be successful in this role you need experience of working with food and qualifications in Sales, Marketing, Business Management or equivalent. In addition, you need experience of working with food health, sustainability work, product development and range management, preferable with food. Moreover, you have a proven record of successful business development and performance and the ability to priorities and organize work and the work of others, to make the most efficient use of time.
You have knowledge in following areas:
• IKEA Concept, Vision and Business idea, Culture and Values, IKEA business Model and IKEA leadership
• IKEA Food business
• IKEA Food product development process
• food health and nutrition
• how to initiate, plan, execute, control and close cross functional projects
• market environment, expectations from the customers today and tomorrow
In addition, you demonstrate IKEA leadership skills and the ability to navigate and lead in a complex, unknown and fast changing environment. You possess the qualities to communicate verbally, visually and in writing in an inspirational way and you have a collaborative mind-set which you use to build trustful relationships. Moreover, you have extensive analytical skills and understand how to use facts to promote progress and change. Finally, you are sensitive to new trends and know how to apply industry trends, outlooks, and emerging trends.
Your responsibilities
In this role you will support the markets to drive food growth by ensuring a relevant, vital, efficient, cost competitive and compliant food range and supply for customers and co-workers with a large focus on the Coworker range. You will support to drive food growth, improve profit and brand position by 100% compliant food range. It will be important to create an open and sharing climate, being a role model of the IKEA values where our co-workers are informed, engaged and empowered.
You will:
• have a close dialogue with the Ingka markets on the coworker range and its development
• have a close cooperation with the operations team in Ingka CoE in order to optimize the coworker food business
• secure food range management and range information quality in food business solutions, act on deviations and initiate improvements
• secure food offer meets IKEA health & sustainability standards and commitments, act on deviations and initiative improvements
• integrate food trends and knowledge about nutrition and health with food offer development, food value chain and food learning solutions
• provide ways of working and tools for balanced meal norm and nutrition profile
• act as a subject matter expert to provide food range expertise to markets and other stakeholders
• contribute to knowledge transfer and information sharing to, as well as between, the markets
• identify competence need in partnership with Food CoE
• act as a subject matter expert when developing learning solutions together with People & Culture
In this role you will report to the Food Range and Supply Manager. This role is located in Hubhult, Malmö.
(We have a preferred candidate in this recruitment) Visa mindre

Who you are
Are you passionate about understanding what challenges IKEA has in a changing omnichannel retail environment? Are motivated to influence strategic decision making and to contribute to results through collaboration within global organization and the markets? Are you passionate about understanding the behaviors of consumers (what we call the many people), and you want to participate in how we develop this relationship with customers?
As an Ecommerce Business Steering Specialist, you will need:
• A good understanding of online retailing and customer needs in an omnichannel environment
• You think long term, you define plans and set directions, you coordinate tasks and execute them when necessary
• You drive business growth and contribute to overall success and results through people
• You have an ability to structure information, analyze it, learn from it and apply it
• You can influence strategic decision-making, and a comprehensive understanding of the complexity of relationships in large organizations
Preferably, you have a strong knowledge about the IKEA brand, concept, culture, values, and ways of working.
Your responsibilities
As an Ecommerce Business Steering Specialist, you will work together with all functions in Ingka, especially with Market Support, Digital and the Markets to support planning, performance management and decision-making processes around digital customer meeting points.
The role includes following business performance, influencing strategic decision-making through analysis and recommendations, and supporting the related planning processes in an assigned area of the business to ensure the success and development of our commercial and business strategy on digital customer meeting points.
More in detail you will:
• Work closely with stakeholders, preparing and communicating holistic and relevant analysis, that help identifying sustainable growth business opportunities with a broad performance perspective and business case thinking.
• Collaborate across the organization through defining and developing reports and analysis, to support the development of unique, inspiring, and convenient ways to meet our customers.
• Analyze commercial, customer, operational and financial reports, follow closely the performance of digital channels, and continuously identify opportunities for improvement.
• Lead and support an assigned cluster of markets, to assist them in monitoring their business and seeking business opportunities to fulfil and exceed goals, and act as their voice in the global organization.
• Support global stakeholders addressing doubts/issues related to digital channels with an end-to-end mindset.
The location is Malmö, and you will report to the Ecommerce Operations Project Leader.
About this work area
The mission of the area is to steer and deliver sustainable and extraordinary growth for our customers, people, planet, and company by working together in the development of unique, inspiring, and convenient digital meeting points with our customers.
To enable better business decisions, securing effectiveness and efficiency, and leading in accordance with commercial and business strategies for our digital customer meeting points.
Support the markets empowering them to realize unique, inspiring, and convenient digital meeting points, providing them with economy of scale and exceptional quality in common solutions for all.
Questions and support? Let's connect!
Do you have any questions regarding the recruitment process or other practicalities, please get in touch with recruiter Christina Nellevi, [email protected].
We look forward to learning more about you! Visa mindre

Who you are
Would you like to drive the consumer-centric approach in a global context contributing to creating happy customers for IKEA? If so, then this might be the job for you!
In this role, you will provide a holistic and in-depth understanding of the total customer experience by creating a clear overview of the strengths and weaknesses in the customer journey. You will drive the understanding of why and inspire the organization to take action.
You are a senior leader who brings advanced knowledge of how to work with data and insights and you know how to gain actionable insights for business purposes and decision making. You are passionate about CX and customer insights and the trends that influence them within retail, and you have an affinity for creating relevant and actionable insights based on customer and consumer data.
Key experience and skills you bring to the table for the job:
• Master’s degree in business, marketing, and communication, economics, computer science, or related field
• Minimum 7 years of experience in a comparable position focusing on understanding and analyzing holistic customer experience
• Experience coming from consulting and/or agencies with a focus on client service
• Excellent leadership, communication and negotiating skills
• Strong analytical and research skills
• Solid data visualization and presentation skills
• Proficient in using quantitative and qualitative data
Your responsibilities
In this role, some of your specific key tasks and responsibilities will be as follows:
• Challenge and inspire the organization to see things from a customer point of view, driving customer centricity
• Work alongside stakeholders in 32 countries and build strong relationships and close collaboration with people across IKEA
• Collaborate with key stakeholders driving sharp and well-informed strategies, plans, and other initiatives, globally and locally, to improve the understanding of customer insight
• Act as the expert in utilizing the research and analytical capabilities related to
CX and customer data, driving analysis, and integrated insights within the customer behavior area
• Translate business needs to relevant research and analytics assignments
• Ensure good collaboration by working across functions within Ingka Group and with other IKEA businesses, securing alignment across IKEA
• Establish and update key relationships with internal and external experts and suppliers in the related areas to support the business and create actionable insights
• Provide, develop, and share subject matter knowledge and best practices within the team, to functions and country teams, keeping them informed on planned deliveries
• Enable an infusion of relevant and actionable insights together with the countries, to improve deliverables and common knowledge Visa mindre

WHY WE WILL LOVE YOU
Are you passionate about people´s life at home and home furnishing? Do you find it motivating to contribute to a fast-paced, future-oriented retailing organisation and the unique IKEA product range? Are you endlessly intrigued by the world of systems and processes and can´t wait to support others with your expertise? Then go ahead and have a closer look at this opportunity in our Retail Solutions team!
We are eager to find a new co-worker who is keen to get creative and contribute to our future business goals. We believe you have proven advanced training in Interior Management, Interior Design, Art & Design or have a minimum of 5 years working experience with Home Furnishing & Retail Design Solution Development.
You possess strong graphic design skills and would proudly showcase your portfolio of previous work. You are strong in project management and naturally apply strategic thinking in your everyday life.
You love to stimulate creative ideas to add value and new perspectives. You feel confident in navigating through times of change and is used to working in an agile environment. You champion new methods, digital systems and processes to improve performance and always strive to meet quality standards and produce quality work products. You have acquired an expert level in motion graphics 2D and 3D throughout the years and have proven advanced training in Adobe After Effects, Photoshop, Illustrator and InDesign. In order to succeed in this role you will have a creative mind and have experience of leading creative teams.
Furthermore you have knowledge in the following areas:
• IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
• Best practices for creating, publishing and editing content from a customer centric point of view
• Structuring and presenting information in all touchpoints that makes sense to end user
• Writing, structuring and editing business publications in English for print and digital media
• Defining, planning, creating, executing and following up on range presentation documentation with an IKEA tone of voice and visual identity
• Stakeholder management
• Trends that influence home-furnishing, retail design and communication
A DAY IN YOUR LIFE WITH US
As Graphic Design Specialist you will be responsible for designing both the physical and digital graphical concept of the design solutions to inspire, inform and captivate consumers. You will achieve this by, mainly, focusing on below areas.
You will be creating visual concepts to communicate IKEA ideas to consumers. You will develop communication carriers that identify the IKEA home furnishing unique offer, convey retail design messages, support our range presentation, and verbalize our strategy. Moreover, you will create graphic design that illustrate the IKEA offer in an innovative way. To enable and ensure excellent graphic design you will outline templates and actively develop new content formats and graphic communication assets. New ways of reaching out to users digitally and physically within the Graphic Design field, to engage customers in every touchpoint and throughout the Customer Experience Journey, will always be on the agenda!
Furthermore, you will be producing and editing printed and digital publications ensuring the publications meet the Inter IKEA Systems B.V. written communication standards and IKEA tone of voice. Supporting the development of learning content in collaboration with the Learning Designers is also something to be included on your agenda.
Finally, collaborating across different functions within INGKA Group and different IKEA businesses units will be essential to secure the business growth plan and ensure that all departments that touches the customers journey work in unison identifying customers’ needs and preferences.
In this role you will report to the Graphic Design Manager. The role is located in Malmö at our Hubhult office in Hyllie.
ABOUT THIS WORK AREA
Our mission at Market Support is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We empower the markets to realize a simple, unique, and seamless meeting and provide our markets with economy of scale and exceptional quality in common solutions for all. We organize for efficiency and effectiveness.
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have questions regarding the role, the recruitment process or other practicalities, please get in touch with recruiter Christina Nellevi, [email protected].
We have a preferred candidate in this process. Visa mindre

Who you are
As an Engagement Leader, you are passionate about connecting, engaging, and inspiring co-workers through meaningful communication that reaches, informs, clarifies, connects, and engages co-workers on commercial topics across the world. You inform, engage, and empower co-workers by leading communication initiatives and large-scale events. Bridging the gap and connecting the dots between Ingka global Market Support and all our co-workers. You are continuously looking for new ways to renew and improve communication to simplify, clarify and reach the target audience in an optimal way. You will get the opportunity to work cross-functionally at a global level, supporting IKEA commercial teams around the world. Working in the Engagement and Editorial team whose motto is, to be open, always support each other and test and try our way to success.
Why we will love you
You are a natural leader and a true collaborator who is open to change and convinced the sky has no limits. Testing and trying your way forward in an agile way of working to optimize existing ways and exploring and developing new ways.
You are passionate about leading a forward-thinking communication, engagement, and community-building direction based on users’ needs and frustrations.
You strongly believe in the power of connecting, engaging, and inspiring the co-worker community to deliver commercial results together.
You are a great communicator, verbally, visually and in writing with the ability to inspire using the IKEA tone of voice.
You share and live the IKEA cultures and values.
Your responsibilities
• Promote, inform and clarify commercial initiatives and projects, produced by the Home Furnishing and Retail Design (HFRD) team to create co-worker engagement, understanding, and adoption.
• Simplify and clarify communication. Strategically communicate the connection between projects/initiatives and the business goals and objectives to create understanding and engagement in a fast-paced retail environment.
• Lead and facilitate engagement and connection to build the HFRD community in the markets and IKEA stores.
• Identify, develop and lead new ways to reach and engage co-workers and build communities, continuously looking for ways to renew and improve.
• Lead, coordinate and project manage large-scale engagement events for commercial topics in HFRD and Market Support. Coaching stakeholders and contributors to secure a commercial collaboration.
• Share best practices and new ways of working to communicate and engage co-workers with Market Support, Markets, and Stores. Coach, empower, and support stakeholders with content creation, planning, and delivery of the most effective, inspiring, and relevant communication to engage the target audience.
• Support the Sharing and Documentation manager in leading and implementing the HFRD engagement and communication strategy. Identifying engagement and communication opportunities and proactively contributing to the planning, discussion, and execution to secure alignment with the creative vision.
• Produce written and visual communication for events, presentations, communication packages, and social outreach (yammer, SharePoint, emails, etc). Securing clear and consistent communication that meet the Inter IKEA systems written communication standards and IKEA visual identity standards.
• Lead the optimization of co-worker communication and engagement by increasing reach and visitation to communication channels. Maintaining and updating information to make sure it is relevant.
• Actively build relationships with stakeholders, co-creators, and hosts in the markets. Working across functions within the Ingka Group and in good collaboration with other IKEA businesses. To be successful in this role,
• Demonstrate strong leadership skills, by using sound judgements to make timely and effective decisions
• Ability to understand the complexity of our business and the role of communication as an integrated part of the business
• Ability to communicate verbally, visually, and in writing in an inspirational way with an IKEA tone of voice.
• Ability to coordinate and lead communication and engagement projects (incl. virtual)
• Capable of championing new methods, digital systems, and processes to improve performance and innovation in engagement and communication
• Ability to manage projects
• Ability to build relationships and manage stakeholders Knowledge:
• Extensive knowledge of how to lead communication and engagement by defining, planning, executing, and following-up communication with relevant stakeholders to keep our co-workers well informed, engaged, and empowered
• Good understanding of creating engagement through communication
• Good understanding of the process for delivering efficient communication and stakeholder plans, tools, and our communication channels
• Good knowledge of digital/social media/graphic design and video production.
• Strong communication skills in English (spoken and written)
• Good knowledge about the IKEA culture and values Furthermore, you have:
• Proven experience in strategic communication, project management, and engagement.
• Minimum of 5 years’ experience working with communication and engagement
• Proven strong interpersonal skills
• Strong project management skills
• Preferred: Knowledge of IKEA brand, culture, values, and ways of working.
• Preferred: Working knowledge of graphic and video software such as Adobe InDesign, Illustrator, Premier Pro, and After Effects.
Please note that we will be reviewing applications on a continuous basis. Please send your application in English. A background check will be part of the recruitment process for the final candidate. We are looking forward to get-to-know-you soon!"
We warmly welcome your application Visa mindre

WHO YOU ARE
We are looking for a Senior Data Analyst who is excited to join a new team focused on delivering understanding and actionable insights into our customer’s experience, and the experts that serve them. You like answering challenging and important questions with data. You are not afraid to innovate to find a better answer. And you like working on state-of-the art technologies. All the while you solve real problems for IKEA customers and co-workers. You are a hands-on (Senior) Data Analyst who can build and present great analyses. You will join a diverse team within Remote Customer Meeting Points Analytics team based in Sweden. You are passionate about the possibilities of Data & Analytics and the value it can generate for the business. We believe you enjoy staying up to date on the latest developments, tools and technologies connected with AI and Machine Learning. To be successful in this role we believe you have great knowledge of the contact centre industry and its infrastructure. We believe your backpack consists of:
· Strong analytical skills with the capacity to translate business input into testable hypotheses, features, models or metrics
· Ability to perform work with a balanced trade-off between care and speed and with the ability to deliver insights without having the full picture.
· Deep knowledge of customer support centre business and its infrastructure
· Experience in conducting analysis descriptive, predictive and descriptive and transforming these into clear actionable insights for stakeholders on all levels
· Experience with visualization tools
· Great knowledge of statistics and statistical modelling.
YOUR RESPONSIBILITIES
· Conducting advanced data exploration and analysis using modern data mining techniques, and visualization tools; capturing actionable insights · Optimizing how to measure specific KPIs for the assigned area, to improve country steering and follow market performance
· Identifying relevant data points for the business and collaborating with relevant stakeholders in order to create and maintain the necessary reports and dashboards that enable high data transparency and optimal analysis
· Generating in-depth analysis by collaborating with relevant stakeholders in order to maximize insights quality, speed and root-cause accountability
· Formulating feedback on analysis improvement needs in order to secure state-of-the-art tools and ways of working
· Applying agile ways of working in relation to advanced analytics, especially on topics like performance measurement and hypothesis testing by default, thus maximizing key metrics and ensuring that goals are met
· Ensuring collaboration with relevant stakeholders in order to secure a continuous improvement to the data models, data-capturing, data visualization, and data-tooling capabilities and enable continuous improvement of performance.
Your backpack is on our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us. Visa mindre

Who you are
Are you a detail-oriented person with strong problem-solving skills who gets motivated by sharing know-how/best practice and work with IT related issues? Do you have a proven ability to support, coach and train the colleagues around you? We are looking for an experienced and self-driven Super User with excellent skills in particularly Revit but also AutoCAD and SketchUp.
You are excellent in communication/facilitation and have the ability to collaborate, engage and build trustful relationship with different stakeholders. You have attention to details, are motivated to work cross-functionally and coordinate activities to achieve organizational goals. You have the ability to work on a tactical, operational and strategical level and know how to analyze and improve the end-user needs. You are an openminded and flexible person with proven change management skills who is comfortable working in a fast-paced environment. Last but not least, you are a true ambassador for the IKEA culture and values.
To be successful in this role, you have strong knowledge about store layout, merchandising, range presentation, IKEA retail equipment, commercial planning and build-ups. You have experience from both store and Service Office, preferably as a Super User and visual merchandiser. You are an expert within Revit, AutoCAD and SketchUp and have achieved very good knowledge about the assigned solutions and related activities throughout the years. You are fluent in English, both written and in verbal, and have strong presentation- and facilitation skills.
Your responsibilities
In this role, you secure and develop the global standard working methods and tools within the area of store planning. You will act as the bridge between the processes and IT tools, identifying strengths and weaknesses, developing and maintaining knowledge and understanding for how the tools are used in the processes they are supporting. You will contribute to improve the store planning processes supporting the team of planner specialists. You will support the team with trainings, knowledge and competence, to help refine skills and to deliver on high quality products. You will help developing the most effective and efficient working methods that are easy to understand and useful for the end users. You will have a dialogue with Global ISP team to align on the development of the tool and constantly improving.
This role is located in Malmö, Sweden, and will report to the Shop Design Manager.
About this work area
The mission for Market Support is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.
Apply now!
Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidates.
Warmly welcome with your application! Visa mindre

Who you are
We are looking for a Remote Demand & Capacity Leader at the Group level, for the Market Support function – you’ll be reporting Remote Demand & Capacity Manager at the Group level. This role entails leading a team and dealing with different stakeholders. Therefore, we are looking for someone who has a strong knowledge of stakeholder management within a complex business environment. Leadership is everyone’s responsibility at IKEA. Leadership behaviors differ depending on your position and your level of leadership – leading myself, leading others, leading leaders, and leading matrix partners. It entails building strong relationships, collaborate & co-create, creating customer value, leading with IKEA values, inspiring & clarifying, and unleashing entrepreneurs. You as an ideal candidate: As an ideal candidate you have expert knowledge of workforce management, covering demands projection, capacity, scheduling and intraday in relation to complex sourcing models as well as of forecasting models, sourcing models, routing strategy, skill matrix and capacity management models. Moreover, you have strong knowledge of demand drivers connected to sales and customer care in multinational environments and of the contact center industry, in particular globally steered workforce management organizations. Furthermore, you have broad knowledge of configuration of workforce management software and you possess broad knowledge of configuration of workforce management software. Lastly, you have a good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people as well as a good understanding of IKEA business and RCMP as an integrated part of the business. Motivation You are motivated by sharing and living the IKEA culture and values and energized by optimizing processes and staying at the frontier of modern tools and practices. Possibilities of data and the value it can generate for co-workers and business is something you’re passionate about. Leading others and being energized by developing and challenging people to reach set individual goals is motivates you, as does co-creation and finding new ways. Capabilities: You have strong analytical and strategic skills combined with a holistic view and the ability to effectively drive, coordinate and execute complex initiatives with ambiguous business needs and large amounts of data. You possess strong independent leadership skills combined with the ability to direct efforts to set and achieve long-term business objectives through direct leadership. Additionally, you have an innovative mindset and the willingness to find new ways of working. Lastly, you communicate in an inspirational way with an IKEA tone of voice and you build trustful relationships as well as you possess good organizational skills with the ability to understand the importance of consistency and routines. Experiences and skills: You have formal qualifications in Business Administration, Financials, Logistics (preferably Master’s degree) or equivalent. Moreover, you have a minimum of 3-5 years of experience as a Capacity Manager, Workforce Manager, Forecasting expert, partner manager, or similar as well as a minimum of 5 years of experience working within customer service operations (contact centers). Furthermore, you have experience working in a landscape with outsourcing partners and it is beneficial when you have a minimum of 2 years of experience working with Verint and Genesys Decisions. Lastly, you are fluent in English, verbal and written.
Your responsibilities
• We expect you to lead the Remote Customer Meeting Point (RCMP) Demand & Capacity (D&C) team at the Group level, securing excellent capacity plans that enable the RCMP countries and external vendors to handle their workload with great efficiency and effectiveness in order to make a decision on recruitment, training etc. We also expect you to ensure and contribute to the Specialists’ assignments and tasks.
• Ensuring and continuously reviewing excellent customer service capacity plans (in-house and outsourced) for a set of countries, from an end-to-end workforce management perspective, to secure a balanced customer and co-worker experience, and to reach business goals.
• Initiating and leading in best practice advanced data analytics, by sharing best practices across the D&C team to increase the capabilities of the team.
• Contributing with input to the RCMP goal-setting process by defining forecast and budget models, to secure adequate dimensioning.
• Securing continuous improvement by assessing all workforce management areas and review the metrics in place for measuring the quality and success of each step in the cycle to improve the overall process effectiveness.
• Securing that quality improvements and its opportunities are fed back into the local Scheduling & Intraday (S&I) teams.
• Creating and maintaining a strong Demand & Capacity/Scheduling & Intraday (S&I) network and continuously providing them with relevant insights, to actively drive change.
• Establishing and ensuring close collaboration with the Remote Partner Manager and the external vendors as needed, to secure aligned priorities and common ways of working, making sure to get a commitment on resource capacity.
• Driving and seeking mutual optimization and forecast opportunities as well as sharing learnings by collaborating with other D&C Leadersr, to create an aligned approach within D&C function.
• Supporting the Demand & Capacity Specialists to create a close collaboration with Country Scheduling & Intraday Managers, to improve quality and efficiency of forecasting, scheduling & intraday management.
• Leading by example and actively encouraging colleagues in cross-functional teams, to prioritize and be part of transforming Ingka and the wider organization into a more data-driven company. Visa mindre

WHO YOU ARE
We are looking for a Remote Demand & Capacity Leader at the Group level, for the Market Support function – you’ll be reporting Remote Demand & Capacity Manager at the Group level. This role entails leading a team and dealing with different stakeholders. Therefore, we are looking for someone who has a strong knowledge of stakeholder management within a complex business environment. Leadership is everyone’s responsibility at IKEA. Leadership behaviors differ depending on your position and your level of leadership – leading myself, leading others, leading leaders, and leading matrix partners. It entails building strong relationships, collaborate & co-create, creating customer value, leading with IKEA values, inspiring & clarifying, and unleashing entrepreneurs.


You as an ideal candidate:
As an ideal candidate you have expert knowledge of workforce management, covering demands projection, capacity, scheduling and intraday in relation to complex sourcing models as well as of forecasting models, sourcing models, routing strategy, skill matrix and capacity management models. Moreover, you have strong knowledge of demand drivers connected to sales and customer care in multinational environments and of the contact center industry, in particular globally steered workforce management organizations. Furthermore, you have broad knowledge of configuration of workforce management software and you possess broad knowledge of configuration of workforce management software. Lastly, you have a good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people as well as a good understanding of IKEA business and RCMP as an integrated part of the business.


Motivation
You are motivated by sharing and living the IKEA culture and values and energized by optimizing processes and staying at the frontier of modern tools and practices. Possibilities of data and the value it can generate for co-workers and business is something you’re passionate about.


Leading others and being energized by developing and challenging people to reach set individual goals is motivates you, as does co-creation and finding new ways.


Capabilities:
You have strong analytical and strategic skills combined with a holistic view and the ability to effectively drive, coordinate and execute complex initiatives with ambiguous business needs and large amounts of data. You possess strong independent leadership skills combined with the ability to direct efforts to set and achieve long-term business objectives through direct leadership. Additionally, you have an innovative mindset and the willingness to find new ways of working. Lastly, you communicate in an inspirational way with an IKEA tone of voice and you build trustful relationships as well as you possess good organizational skills with the ability to understand the importance of consistency and routines.


Experiences and skills:
You have formal qualifications in Business Administration, Financials, Logistics (preferably Master’s degree) or equivalent. Moreover, you have a minimum of 3-5 years of experience as a Capacity Manager, Workforce Manager, Forecasting expert, partner manager, or similar as well as a minimum of 5 years of experience working within customer service operations (contact centers). Furthermore, you have experience working in a landscape with outsourcing partners and it is beneficial when you have a minimum of 2 years of experience working with Verint and Genesys Decisions. Lastly, you are fluent in English, verbal and written.
YOUR RESPONSIBILITIES
• We expect you to lead the Remote Customer Meeting Point (RCMP) Demand & Capacity (D&C) team at the Group level, securing excellent capacity plans that enable the RCMP countries and external vendors to handle their workload with great efficiency and effectiveness in order to make decision on recruitment, training etc. We also expect you to ensure and contribute to the Specialists’ assignments and tasks.
• Ensuring and continuously reviewing excellent customer service capacity plans (inhouse and outsourced) for a set of countries, from an end-to-end workforce management perspective, to secure a balanced customer and co-worker experience, and to reach business goals.
• Initiating and leading in best practice advanced data analytics, by sharing best practices across the D&C team to increase capabilities of the team.
• Contributing with input to the RCMP goal-setting process by defining forecast and budget models, to secure adequate dimensioning.
• Securing continuous improvement by assessing all workforce management areas and review the metrics in place for measuring the quality and success of each step in the cycle to improve the overall process effectiveness.
• Securing that quality improvements and its opportunities are fed back into the local Scheduling & Intraday (S&I) teams.
• Creating and maintaining a strong Demand & Capacity/Scheduling & Intraday (S&I) network and continuously providing them with relevant insights, to actively drive change.
• Establishing and ensuring close collaboration with the Remote Partner Manager and the external vendors as needed, to secure aligned priorities and common ways of working, making sure getting commitment on resource capacity.
• Driving and seeking mutual optimization and forecast opportunities as well as share learnings by collaborating with other D&C Leader, to create an aligned approach within D&C function.
• Supporting the Demand & Capacity Specialists to create a close collaboration with Country Scheduling & Intraday Managers, to improve quality and efficiency of forecasting, scheduling & intraday management.
• Leading by example and actively encouraging colleagues in cross-functional teams, to prioritize and be part of transforming Ingka and the wider organization into a more data driven company.
TOGETHER AS A TEAM
Our vision is to create a better everyday life for the many people. The values are the foundation of our work. By living them, we form the unique IKEA culture where team spirit and togetherness are key.
The Remote Customer Meeting Point is an integrated part of the new IKEA omnichannel retailing system is the Remote Customer Meeting Point (RCMP) at the Group level. It drives and enables sustainable, extraordinary growth in a new era of meeting the customer remotely (Sales & Resolutions). This RCMP is the new home for our Customer Support Centre! Visa mindre

Marketing Performance Specialist

WHY WE WILL LOVE YOU
If you describe yourself as a true collaborator with a strong analytical mind-set, excellent communication skills and a passion for following up on goals and performance, this position may be your next challenge.

As a Marketing Performance Specialist, you will get the opportunity to work cross-functionally at a global level, support IKEA marketing teams around the world, bring together multiple sources of data to inform business decisions, and be recognized as a critical point person for marketing performance analysis within the global Marketing team. How to strengthen the IKEA brand and how to use the information to create and scale strong marketing tactics and engaging solutions would be two of your main interests. You get motivated by solving complex business challenges and have a great curiosity for identifying learnings from activities.

To be successful in this role, you will be tracking delivery against content and engagement goals in order to help performance across multiple channels and across countries.[KCC1] You are comfortable working with different kinds of data and have proven advanced training in marketing, communications, business management, data analytics or equivalent. For at least 5 years, you have been working with Marketing, Strategic Planning, Customer Engagement, Media Performance or Data Analytics. You confidently with both quantitative and qualitative data and can easily convey a message to business stakeholders. This includes compiling and deriving business insights from multi-sourced performance data, as well as visualizing learnings and making impactful presentations. Preferably, you have a strong knowledge about the IKEA brand, concept, culture, values, and ways of working. Last but not least, you are fluent in English (both written and in verbal).

Furthermore, you have knowledge of:
• Global Brand Positioning and how it helps to differentiate the brand
• Consumer and Customer insights
• How to leverage data as well as performance measurement tools to produce analyses and actionable insights
• How to implement change initiatives in collaboration with diverse stakeholders


YOUR RESPONSIBILITES
As a Marketing Performance Specialist, you will drive brand positioning and growth contribution of marketing by leading specific tasks and projects related to IKEA marketing frameworks. You will act as a subject matter expert and support the countries, keeping them informed about the performance resources and learnings to encourage competence development. Together with collaborating teams, you will evaluate marketing activities, identify strong performance to replicate and scale up best practice.

More in detail, you will:
· Collaborate with markets to ensure prioritized metrics in our marketing performance goal tree are leveraged to track and optimize the impact marketing activities have on building a strong IKEA brand & multichannel business
· Lead specific tasks and projects in the analysis of marketing performance for global and local teams
· Ground marketing performance indicators in appropriate technology and data platforms to operationalize marketing KPIs
· Execute specific global post-activity performance evaluations, sharing key findings with stakeholders to improve quality of content and media development
· Undertake ad hoc analysis and recommendations for common Ingka activities
· Work across functions within Ingka Group and in good collaboration with other IKEA businesses

This role is based in Malmö and you will report to Marketing Performance Leader.

ABOUT THIS WORK AREA
The mission for Market Support is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.
QUESTIONS AND SUPPORT? LET’S CONNECT!
If you have questions regarding the recruitment process, please feel free to contact Christina Nellevi, [email protected]. We look forward to receiving your application as soon as possible. Please note that we will be reviewing applications on a continuous basis.

Warmly welcome with your application!
As you might know, in Sweden it’s common to take a few weeks of holiday during July, most people take over multiple weeks in a row; at IKEA we are no different. We believe in a healthy work-life balance and encourage our co-workers to take time to relax, recharge, and unwind. Because of this great benefit we might take a bit longer to get back to you, we will return in mid August and you should hear from us soon as possible. We look forward to learning more about you! Visa mindre

WHO YOU ARE
We are looking for a Remote Demand & Capacity Specialist at the Group level, for the Market Support function – you’ll be reporting to the Remote Demand & Capacity Leader at the Group level.
An ideal candidate: As an ideal candidate, you have a strong knowledge of workforce management, covering demand projection, capacity, scheduling, and intraday in relation to complex sourcing models. Furthermore, you have strong knowledge of forecasting models, sourcing models, routing strategies, skill matrices, and capacity management, models. You possess broad knowledge of demand drivers connected to sales and customer care in multinational environments as well as broad knowledge of the contact center industry, in particular, globally steered workforce management organizations. Additionally, you have a strong knowledge of stakeholder management and good knowledge of the configuration of workforce management software. Lastly, you have a good knowledge of IKEA's corporate identity, core values, and vision of creating a better everyday life for the many people and a good understanding of IKEA business and RCMP as an integrated part of the business.
Motivation:
You are motivated by sharing and living the IKEA culture and values and energized by optimizing processes and staying at the frontier of modern tools and practices. The possibilities of data and the value it can generate for co-workers and business is something you are passionate about and enjoy working in a team where openness and sharing culture are promoted. Finally, you are inspired by working agile and being open to change.
Capabilities:
You have strong analytical skills and the ability to use those to challenge ways of working. Further, you have the ability to build trustful and strong relationships with country colleagues in a wide range of markets combined with a service-minded approach and the ability to complete tasks, accomplish goals and achieve results. Moreover, you possess good organizational skills with the ability to understand the importance of consistency and routines. Lastly, you are able to balance independent work and own initiatives with openness and transparency in sharing culture and you have the ability to express ideas and opinions effectively in verbal and written communication.
Experiences and skills:
You have formal qualifications in Economics, Business Administration or equivalent, minimum 3 years of experience as a Forecasting expert, Capacity manager, Workforce management manager, Partner manager or similar, and minimum 3 years of experience working within large scale omnichannel Customer Service, including front and back office operations, as well as inhouse and outsourced multi-sites. Lastly, you are fluent in English, verbal and written.
YOUR RESPONSIBILITIES
We expect you to deliver and continuously review excellent customer service capacity plans (inhouse and outsourced) for a set of countries, from a demand as well as a supply perspective, in order to secure a consistent service delivery and great customer and co-worker experience.
Your responsibilities are in particular:
• Forecasting workload demand, as well as supply, by type of activity related to different time horizons and countries, to allow for data-driven resourcing decisions.
• Developing suggestions and actively support selected Country Scheduling & Intraday Managers, to improve quality and efficiency of forecasting, scheduling, and intraday management.
• Securing data availability and validating quality as continuous input for the forecast process, and signal and resolve irregularities to the responsible suppliers/owners to ensure accurate forecasting.
• Conducting advanced data exploration and analysis using modern data mining techniques (including machine learning) and visualization tools, to build capacity plans based on forecast
• Coordinating and facilitating a structured decision-making process around forecast versions by collaborating with relevant stakeholders, ensuring an optimal outcome.
• Conducting impact assessment of specific workload drivers, e.g. campaigns, product launches, and Post Implementation Review, advising on resourcing decisions and providing input to budgets.
• Ensuring close collaboration and integration with the outsource Remote Partner Manager, to secure business continuity.
• Identifying opportunities for process improvement within Scheduling & Intraday, in cooperation with countries, to strengthen local performance.
• Ensuring capacity plans are shared and communicated in a clear way across RCMP, both group and country, to secure dimension perspectives are considered in decision-making processes for key activities e.g. recruitment, training, vacation schedules, etc.
TOGETHER AS A TEAM
Our vision is to create a better everyday life for many people. The values are the foundation of our work. By living them, we form the unique IKEA culture where team spirit and togetherness are key.
The Remote Customer Meeting Point is an integrated part of the new IKEA omnichannel retailing system is the Remote Customer Meeting Point (RCMP) at the Group level. It drives and enables sustainable, extraordinary growth in a new era of meeting the customer remotely (Sales & Resolutions). The RCMP is the new home for our Customer Support Centre! Visa mindre

WHY WE WILL LOVE YOU
Are you passionate about the behaviors of the many people and the trends that influences them? Do you find it motivating to drive business growth by creating an affordable & attractive commercial offer for business customer in the markets? Appreciate the mix of strategic thinking and turning commercial activities into practice? Then go ahead and have a closer look at this opportunity in our Sales & Commercial team!
We are eager to find a new co-worker with ability to communicate verbally, visually and in writing in an inspirational way with IKEA tone of voice and who champions new method, digital systems, and processes to exceed previous performance.
We believe you demonstrates strong IKEA leadership skills, by using good judgements to make timely and effective decisions and provides support, coaching, training, and career direction to others. You can understand the complexity of IKEA business and the role of the business offering as an integrated part of the business.
Furthermore, you have knowledge in the following areas:
About the current market environment, expectations from business customers today and tomorrow to secure the commercial & service offers meet customer demands & needs
Of the global and local market, its movement and potential, to provide insights to better decision making at IKEA
Of how to identify and realize opportunities for add-ons, cross-selling and upselling of IKEA products and services to fulfil customer needs
Good understanding of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation

A DAY IN YOUR LIFE WITH US
As a Business Manager, you lead the IKEA Business offering and are responsible for the overall performance of the business portfolio. You make sure the strategic approach to become a truly accessible, relevant, and affordable choice for the business customers in a strong collaboration with the markets. Furthermore, you lead the development of IKEA business principles and direction for the IKEA group.
You will proactively contribute to IKEA BPL discussions to ensure that business offering insights underpin the future direction of Market Support and apply the insights in the markets to create clarity on the specific needs of the business customers in the various business segments and across all markets.
As a Business Manager you work together with the Selling Manager to develop a clear and specific perspective on the future of the IKEA business offer and create an IKEA business roadmap in collaboration with other stakeholder within Selling & Customer Experience, the markets and IIS. Lead the development of the required business offer processes, ways of working, tools, measurements and follow up to ensure that all relevant pre-conditions for success are in place.
In some relevant agile teams within the Digital Unit, you will act as a Business Expert to provide business expertise in digital product and solution development (for sales, marketing and CX related topics). The Business Expert provides expert input on market needs, feedback from markets and customers, alignment with commercial & BPL priorities and guidance on how to prioritize features for development.
Finally, you will lead, coach, and develop B2B specialist and support markets in securing clients for B2B offerings.
In this role you will report to the Country Selling Manager. The role is in Malmö at our Hubhult office.
ABOUT THIS WORK AREA
Our mission is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
QUESTIONS AND SUPPORT? LET'S CONNECT!
Do you have any questions regarding the recruitment process or other practicalities, please get in touch with recruiter Christina Nellevi, [email protected].
We will continuously review applications, hence encouraging you to apply as soon as possible, but no later than the 2022-05-19. We are looking forward to receiving your application! Visa mindre

WHO YOU ARE
As a person you are passionate about retail sales. You understand the behaviours of customers and motivated to find new ways to help them buy from IKEA, exceeding the customers’ expectations and reaching set sales goals. You understand the behaviours of people and motivated by developing and supporting others to reach set goals. You can build trustful relationships to coach and influence colleagues in an inspirational way to achieve collective objectives. We believe your backpack consists of: • Expert sales knowledge within retail, preferably global brands • Strong knowledge of omni-channel sales, sales techniques, and drivers • General knowledge of conversational and social commerce • General knowledge of the contact centre industry and in particular sales operations • General knowledge of how to drive sales outcomes in globally steered organisations • Formal qualifications in Sales or equivalent • Minimum 5 years of experience in sales functions with proven results • Minimum 5 years of experience as a Leader Your backpack is our wish list! If you don’t recognise yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.
YOUR RESPONSIBILITIES
As a Global Sales Leader you will be responsible for: • Leading the Pre-Sales area within Sales in the Remote Customer Meeting Point (RCMP) (example: chat (proactive and reactive), social media and P2P) • Working collaboratively with a team of peers in the Sales team at the Group level who will each own an assigned area or sales capability to secure excellent and aligned cooperation • Developing pre-sale customer journeys across channels (phone, chat, social) to convert enquiries to planning appointments and/or sales, exceeding customer expectations and maximizing sales growth for IKEA countries • Planning and executing performance reviews with countries, conducting audits, consolidating input, and implementing feedback to create sustained positive change and improvement with the customer journeys and sales outcomes • Steering and prioritizing identified continuous, incremental service and process improvements cooperating with Group Experience Design to optimize sales opportunities • Validating knowledge and learning needs of the sales co-workers in country to maintain quality that enables high competence and sales outcomes • Securing performance management standards are upheld and improved by supporting relevant stakeholders to enhance country sales performance • Establishing and maintaining integration and close collaboration with relevant stakeholders at Group and country level to secure an efficient and aligned running business to optimize the IKEA omnichannel journey
OUR TEAM WITHIN IKEA
At IKEA our mission is to help the many people live better everyday lives in their homes, in their communities and on this planet we all call home. We are committed to making IKEA more accessible, affordable, and sustainable in everything we do. We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. And we know that customers love to interact with IKEA in many ways. Connecting with IKEA remotely has never been more important to us to allow our customers to be inspired and think of the many ways IKEA can help them live a better life. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable remote customer channel at IKEA (Remote Customer Meeting Point). Our vision is to create a better everyday life for the many people. The values are the foundation of our work. By living them, we form the unique IKEA culture where team spirit and togetherness are key (https://about.ikea.com/en/about-us/ikea-culture-and-values) Visa mindre

As our future Retail Business Analyst in Global Retail Operations – Customer Fulfilment, we are looking for you who is passionate about creating a better life for the many people! You get energised by increasing customer value, driving business growth, and contributing to overall success and results through people. You get inspired by working together in an ever-changing multidimensional and complex environment and motivated by leading and developing people through co-creation with colleagues across IKEA. Sharing and living the IKEA culture and values comes naturally to you.
We believe that you have experience from the following:
• Retail experience from a international retailer with a good understanding of the commercial and financial processes.
• Minimum 3 years relevant experience in data collection, data analysis, developing metrics and projections based on analytical results.
• Proven track record in delivering results during time pressure
• Strong analytical skills combined with an ability to communicate figures in an understandable and inspiring way.
• Good knowledge of analytical methodologies and tools like Power BI, Qlik Sense, and Excel.
• High proficiency in spoken and written English.
Your Responsilibility
The Business Steering Business Analyst is a member of one of the functional areas within Group Business Steering, working together with Group Business Navigators and Business Partners, contributing to the development of the functional agenda across Ingka.
• Support the stakeholders in the organisation by maximising the use of existing reports, and creating new reports/tools where needed
•Develop and implement new ways of steering and measuring the business in a changing omnichannel business environment
•Monitor and steer business and operational activities in order to fulfil goals for relevant stakeholders
•Maintain, coordinate and produce assigned financial plans, budgets and forecasts, further develop parts of the business performance management framework, maintain and develop investment plans and connected tools, processes and working methodsSome of your key responsibilities will be to: • Prepare, distribute and communicate holistic, reliable and relevant analyses, insights, plans and recommendations in the assigned area of competence, working closely with key stakeholders •Contribute to the development of business opportunities, projects, business initiatives, new technologies and innovations with a broad total performance perspective and business case thinking•Assess trends, business opportunities, (new) ways of working and risks, and advise on actions for improvement in a clear and inspiring way to create energy around the performance and way forward Visa mindre

WHO YOU ARE
We believe you are forward-thinking and setting directions with a passion for strategic analysis. You are highly motivated to collaborate across IKEA stakeholders and feel very passionate about leading and developing the Home Furnishing Accessories.
You have knowledge of:
Wide knowledge of the range in Home Furnishing Accessories (HFA), including how to create complete solutions with furniture departments.
Cross functional collaboration, and understands ways of working between key stakeholders, CBR (Core Business Range), CBF (Core Business Franchise) and Retail.
Market trends that influence home furnishing, retail design and communication, to deliver a more appealing product presentation for customers in our retail omnichannel environment
Omni channel movements within home furnishing business.
How to apply financial knowledge to achieve organisational goals and objectives
Industry trends, outlooks and emerging technologies to achieve organisational goals and objectives
Coordinating, facilitating and directing activities to help achieve business objective. Project management and how to initiate, plan, execute, control and close a cross-functional projects
Methods for presenting the range and service range using store media, display techniques and store layout as commercial tools
Your training is within business management, marketing or equivalent and you bring 5 years of working experience in sales with background in commercial planning. You have proven strong interpersonal and project management skills as well as strong leadership skills to lead the matrix; experience in assignments on national or global level.

MARKET SUPPORT
Our mission is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.
YOUR RESPONSIBILITIES
You will provide coaching and support for sales partners in Core Areas, CBR HFBs and markets, in salesmanship, customer interactions and Retail Foundation to ensure best practice and an excellent customer sales experience.

You will:
Act as a member of the Selling team and proactively contribute to Selling plan/output in order to deliver to the common objectives and goals
Take active part in Leading the current year performance together with relevant stakeholders
Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
Support Core Areas to deliver complete solutions with Furniture and HFA
Strengthen the existing sales tactics and approaches as well as contribute to developing new global IKEA sales tactics
Document and share best practices to share knowledge, competence and information
Collect feedback on effectiveness of sales approaches and improvement ideas in order to develop new sales approaches and tactics
Coach on retail Foundation improvement based on the outcome of functional review
Contribute to the integrated multichannel executions/output of the selling function in order to contribute to the business goals
Measure performance of output in sales activities to maximize efficiency and effectiveness, and to ensure performance excellence throughout the year
Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA
In collaboration with CBR, HF&RD; and Digital deliver new solutions to support the Global Business Plan and HFA Core area plan deliverables.
Develop learning content in collaboration with the Learning Designers
Work across functions within INGKA Group and in good collaboration with other IKEA businesses

TOGETHER AS A TEAM
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have questions regarding the recruitment process, please feel free to contact Neha Verma at [email protected]
Please note that the assignment is for 2 years.
We look forward to receiving your application as soon as possible, but no later than 24th of April, 2022. Send in your application in English ONLY. Please note that we will be reviewing applications on a continuous basis.

Warm welcome with your application! Visa mindre

WHO YOU ARE
Most people see a loan. You see a more affordable and convenient life at home for the many!
Are you passionate about the opportunities that financial services can bring to IKEA customers?
Do values and purpose guide you?
Are you energized by finding solutions in fast paced and complex environments?
Do you have a solid track record delivering services within the Financial Services industry?
If so, we have the perfect role for YOU!
To be successful in this role, we believe you have:
• Very good knowledge of tools and processes to execute and deliver complex assignments with ability to focus
• Very good knowledge of digital development and IT within the financial and payment industry
• Good knowledge in payment types & global payment infrastructure
• Very good knowledge of the financial industry – schemes, acquirers, issuing banks, customer offers, data flows and reporting
• General knowledge of regulation changes and possible impact on retail business/industry, data flows and digital set up
Above all those, you bring leadership and communication skills to lead change, solve conflicts and work closely together with countries and other functions. You bring project management skills to take fact-based decisions and secure timelines, scope and budget You demonstrate open-mindness and outside-in approach: having our customers first in mind and being ready to lead change and new ways of working. You possess flexibility in working with pressure, in multiple assignments, in multiple countries, with different maturity levels at the same time. You demonstrate honesty and transparency towards IKEA customers, retail countries and in general towards all our partners inside and outside of IKEA.
We see that you have a degree in Business Administration/Finance or similar with experience working in a global organization. You have a minimum of 5 years of experience in leading complex projects within the financial industry with high digital components. You also have experience in delivering results according to timelines and budgets, working close to/co-creating with banks, financial institutions and fintech as well as working in cross-functional teams.
WHAT YOU'LL BE DOING DAY TO DAY
As Financial Services Operations Leader you will lead and drive the implementation of financial services for different customer segments that democratise Financial Services for a more affordable and convenient life at home and work of the many.
You will:
• Support countries by leading the operations implementation of concepts (leasing, IKEA Business, Apply & Pay…) in the retail countries
• Lead across INGKA Support functions, Retail countries, Financial Institutions, Payment Networks and Fin Techs when implementing new set ups and/or concepts in order to implement new services according to the financial services implementation roadmap
• Secure that the scope, timelines and financial conditions are respected as they were designed and negotiated
• Be alert to and escalate during implementation, any deviations from the originally designed concepts and/or new opportunities for improvement that come up
• Identify and map capability gaps that might happen in the countries and/or support functions and raise them to product teams
• Create processes in the countries and/or in the support functions when needed for implementing the new concept and/or set up
• Document and collect learnings and best practice in order to ensure that concepts and solutions implemented are scalable and replicable in other countries
• Engage with and ensure engagement from other functions and/or companies supporting Financial Services (Digital, Attract & Activate, Payments, Services, Circular,…) in order to facilitate their understanding and planning for how, when and with what they need to contribute to the financial services implementations
• Stay up to date with country practice, competition, trends, new players, regulation and others that might have an impact on this fast-moving industry
This role is located in Malmö and you will report to the Financial Services Operations Manager.
ABOUT THIS WORK AREA
At Ingka, we have the bold ambition to democratise Financial Services for a more affordable and convenient life at home and work of the many. We are moving from supporting our customers with a one time transaction, to become their lifelong partners for their finances for home.
As part of the New Retail Business unit, we are creating a new Financial Services organization, led by the New Retail Business Manager for Financial Services to deliver upon this ambition.
You will be a member of the Financial Services Operations team and you will work very closely with Digital, Market Support, Treasury and Procurement as well as with the IKEA Retail countries. Together as a team we work in a dynamic, fast paced environment where cross border collaboration is perceived as a benefit and where frequent ad hoc activities are expected. We operate in an open and innovative environment where we help each other to develop and create value that has impact on a sustainable future and Inkga’s future success. We work together with the mind set of getting things done and utilising our organisational values to guide us and execute accordingly.
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have questions about the recruitment process, please contact the Recruiter Sofie Skarlöv at [email protected].
Please note that we will be reviewing applications continuously, which means that we may close the application process earlier if we find the right candidate. We look forward to receiving your application in English as soon as possible but no later than 5th of May 2022.
Warmly welcome with your application! Visa mindre

WHY WE WILL LOVE YOU
We are looking for people who are passionate about creating an IKEA fit for the future, with a genuine interest to create a better everyday life for the many people, that can create a strong ownership of sustainability in Retail, to deliver to our goals.
To succeed in this role, you have:
• Passion for sustainability and highly motivated about making IKEA People and Planet Positive.
• Advanced knowledge of our Retail business operations and how to create and implement change initiatives.
• Knowledge of how IKEA designs, produces, sells and delivers goods and services that improve the everyday life of the many people.
• Strong drive and the ability to influence people and build trustful relationships to put sustainability on the agenda.
• Excellent communication and networking skills with the ability to inspire and motivate people.
• Ability to focus, structure and prioritize between tasks and follow-up to secure delivery to our plans.
• Strong internal network, across IKEA, IKEA of Sweden and Inter IKEA Group or the ability to build on your existing network.
At Ingka we are working in a changing environment where we develop as we go – so you need to be comfortable and feel motivated in such environment. Together with colleagues and other units, we find new ways to achieve long-term business objectives. Last, but not least – you are a true ambassador of the IKEA Culture & Values and always take them into consideration when taking action and decisions.
WHAT YOU'LL BE DOING DAY TO DAY
Create strong ownership of sustainability in the Retail organisations by developing and leading the Retail Sustainability agenda in alignment with the People & Planet Positive (P&PP;) strategy.
• Set annual Retail Sustainability goals in line with P&PP; roadmaps, follow up on relevant KPIs and provide feedback to Group Sustainability and Retail organisations on challenging areas and/or needs for strategic/SME support.
• Proactively contribute with business and market insights to the development of business development initiatives, identifying common needs from the customers and retail markets and feeding them in to Group Sustainability and Group Strategy Development & Innovation.
• Facilitate the deployment process of key sustainability initiatives including follow up of the success of implementation. This also includes ensuring pre-requisites are in place for successful deployment such as resources and functional ownership.
• Ensure an overview and status updates of ongoing key sustainability initiatives within Retail organisation, including development of follow-up tools.
• Actively participate in relevant decision forums across Ingka Group and manage relationships and alignments with Inter-IKEA Group and IKEA of Sweden regarding any relevant shared initiative connected with Sustainability.
• Be the matrix partner for the Retail Sustainability matrix in countries, steering, supporting and challenging the global functions/companies and countries in their work to become People & Planet Positive.
This role will be based in Malmö Sweden and report to the Sustainability Retail Operations Manager.
OUR TEAM WITHIN IKEA
The purpose of the Sustainability Retail Operations team is to create a strong ownership of sustainability in Retail, lead the Retail Sustainability agenda aligned with the People & Planet Positive (P&PP;) strategy and deliver to it’s goals. We do this in partnership and collaboration with colleagues in Group functions , Retail Markets, Inter IKEA Systems and relevant external stakeholders by inspiring, supporting and challenging the countries and Group to implement the Retail Sustainability plan.
Sustainability Retail Operations supports IKEA in becoming a unique, meaningful and trusted brand, company and employer.
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have any questions about the process, please reach out to Sofie Skarlöv at [email protected]. Application should be sent in English.
Warmly welcome with your application! Visa mindre

Marketing Manager
WHAT YOU'LL NEED TO HAVE
The world is rapidly changing and so is IKEA. You share our passion for o create a better everyday life for the many. You are an inspiring self-starter with a curious mind, critical thinking, and a can-do attitude. You are passionate about incorporate Marketing and Communication, and their ability to be a business driver. You are passionate to advocate on the topic of driving growth by attracting and activating customers and consumers to build long-term relationships and create lifetime value impact and meet changes in plans or priorities with adaptability. Sounds like you?
We are looking for someone that has a strong knowledge of how to develop an integrated multichannel Marketing strategy. That has a broad knowledge of how to drive extraordinary growth and profitability, how to acquire, convert, retain and engage customers. By recognizing the different stages of the customer experience journey.
We also see that you have ;
· 10-15 years of international strategic marketing experience, preferable from multiple markets and Global brands within the field of Marketing, External Communications, Digital or equivalent. Leading large multi-functional, international teams.
· Proven advanced education in Marketing, Communications, Business Management or equivalent
· Senior experience with digital marketing in an omnichannel reality.
· Experience from driving Business and People transformation in a holistic omnichannel reality.
· Experience with strategic business planning
· Strong documented leadership skills

YOUR RESPONSIBILITIES
We see that you have a deep knowledge of how to combine Marketing & Communication Strategy with the commercial agenda. Can integrate and combine mass and personalized communication, traditional and digital media. You know how to offer tailored brand experiences with maximum impact at every consumer meeting point.
You will be ;
• Drive growth through customer retention, lifetime value and customer acquisition, utilizing brand and [JW1] performance marketing and data science applied to the total media mix. Enabling us to create deeper relationships, engage in more conversations and create higher, meaningful engagement.
• Drive growth through market share by influencing the operating model, range development and supply chain optimization.
• Lead and develop performance marketing as a growth driver across our 30+ IKEA markets, ensuring increased ROI/effectiveness measurement across the total media mix.
• Develop the Media mix modelling, and attribution modelling and key measurement.
• Creating lifetime value by developing world class communication & activation concepts, through unique, customer-centric membership benefits, rewards and engagement activities across all brand interactions (in collaboration with Communication)
• Increase market share by initiate and contribute to developments in marketing automation and apply new innovative, data driven digital marketing tools and scalable solutions, to drive marketing efficiency across IKEA.
• Deliver hyper relevant personalization in connection to the customer lifecycle and lifestage which will increase brand awareness and market share, strengthening customer loyalty in a short and long-term perspective.
• Drive CRM as one of the biggest growth contributors for INGKA. Ensure implementation and understanding of how the CRM hub directly contributing to Country sales goals, develop ways of working, principles and tools that support markets.
• Develop new product marketing capabilities for our retailing offer, including services and home deliveries
• Build best-in-class (digital) marketing in-house capabilities in all Ingka Markets.
• Responsible for designing, building and optimizing the global marketing efforts to fuel the growth of IKEA globally. Ensure that the global strategic marketing and consumer centric vision and goals translates to the local reality
• Manage global media sourcing and Performance Marketing Hub
• Build a strong Performance Marketing organisation, highly collaborative and agile who will strongly contribute to reaching our extraordinary growth objectives

OUR TEAM WITHIN IKEA
Our mission is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting.
We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.

QUESTIONS AND SUPPORT? LET'S CONNECT!

Do you have any questions about the role? Please contact on @ingka.com.
Do you have questions about the recruitment process? Please connect with Johanna Kelenc [email protected]


We encourage you to apply as soon as possible, though no later than 2nd of Jan 2022.
We look forward to receiving your applica [JW1]The totality or marketing, including both brand and performance marketing. The description tends to have an overweight towards performance marketing. Visa mindre

WHO YOU ARE
We are looking for a Market Intelligence Specialist who is proactive, with a proven ability to deliver results in a self-driven working environment. You are used to work with large data sets and using data to drive commercial and actionable insights for the business. You are motivated by increasing customer value and by finding new ways through co-creation with colleagues and other IKEA units to drive new growth opportunities. As a person you have the ability to influence and build trustful relationships while being enthusiastic about learning from others. Through your understanding of customer needs, you are able to challenge common ways of working and have the ability to work and perform with flexibility and simplicity.
We believe that you have a minimum of 5 years of experience from working with strategic customer and consumer insights and proven advanced training in insights, analytics, business management or equivalent. You have experience of influencing stakeholders at all levels in an organization and strong analytical, qualitative and quantitative research skills, strong data visualization and presentation skills.
You have knowledge in:
• Customer behaviours that can help IKEA gain insights to increase geographical penetration
• How to model, analyse and report on all data, cross-channel and how to gain actionable insights for business purposes and decision making
• How to systematically create, capture, share, manage and utilize insights created elsewhere within IKEA
The IKEA Expansion Process and Market Penetration Plans
• The IKEA concept, brand objectives, values and vision
• How to create and implement change initiatives and manage stakeholders in IKEA
• The IKEA omnichannel shopping experience
YOUR RESPONSIBILITIES
As Market Intelligence Specialist you will:
• Support business leaders across IKEA to make decisions about strategic expansion based on solid knowledge, sound reasoning and information of our markets
• Actively support and empower markets with advice on how to maximise sales potential within a given territory
Contribute to accurate and up-to-date sales estimation models reflecting the ever-changing retail environment, consumer behaviour and Ingka Group priorities
• Be responsible for delivering sales estimations for all new physical Customer Meeting Points serving as base for all retail investment decisions
• Be responsible for geographical follow-up of CMPs incl. New Developments and Formats
• Take lead in detailed customer meeting point analysis
• Actively engage in cases for the discovery of insights that can generate business value
• Partner with other IKEA units to improve data as an asset of the business across functions
• Be responsible to set-up learning solutions and tools for our market organizations
• Work across functions within Ingka Group and collaborate with other IKEA units
Drive an open and sharing climate, being a role model of the IKEA values
This role is located in Malmö and will report to Acting Market Intelligence Manager. Visa mindre

WHO YOU ARE
Are you a value-driven leader with strong experience from the market, now looking for your next step? Are you in search of a great opportunity to get exposed to retail topics on a global level? Great, then you might be just the one we are looking for!


In this strategic and operational role, you will be the right hand of one of our Deputy Retail Operations Managers and support the effective and efficient functioning of the Retail Operations Management team. While this role is complex and demanding, it also requires humbleness and a strong can-do attitude. One moment you might be doing administrative tasks such as booking travels, and the next you might have a presentation for the country retail managers on a topic that you lead. Depending on your experience, aptitude and interest you will have good possibilities to lead and co-lead global topics on behalf of the deputy you support.


As our preferred candidate you have experience working in the market, strong project management skills and a proven track record of demonstrating strong IKEA leadership skills. Without a doubt you are strongly driven by the IKEA values, the IKEA vision and our business model. You understand the complexity of the IKEA business and the role of Retail Operations Support Assistant as an integrated part of the business.


You can manage a high workload and you have a strong ability to use sound judgements to make timely and effective decisions. You will manage multiple projects and topics parallel under tight time constraints and for you to be happy in this position you need to enjoy working in a fast-paced environment.


We see this role as a steppingstone, where you as our preferred candidate will be able to gain experience and exposure to develop and grow, for you to be ready for your next step on your leadership journey in 2-3 years.


YOUR RESPONSIBILITIES
• Support Retail Operations Managers and Deputy Retail Operations Managers across a range of initiatives and organizational, strategic and operational tasks
• Work across functions within INGKA Group and in good collaboration with other IKEA businesses
• Drive projects and assignments defined by the Retail Operations Managers
• Prepare presentations, speeches and interviews
• Plan, organize, and coordinate meetings
• Project manage large internal events
• Secure that documents and platforms are updated and communicated


TOGETHER AS A TEAM
The mission of Retail Operations is to enable extraordinary growth by supporting the markets in a new era of meeting the customer - where we will empower the markets to realize a simple, unique, and seamless encounter. Where we will provide our markets with economy of scale and exceptional quality in common solutions for all and where we will organize to enable efficiency and effectiveness. Do you want to join us on this quest? Visa mindre

You have 5+ years’ experience with increased responsibility in relevant business steering or finance related field and previous experience in business performance management and/or financial management, preferably in a multinational organization. You have the ability to communicate confidently in English (both spoken and written) and have a Bachelor or Master’s degree in Business / Finance / Economics or a related field.
You have a good knowledge of project management processes, you are computer/smart device literate and tech savvy. You have experience in data analysis, developing metrics and projections based on analysis results. You can translate figures and data, simplify, and present them creatively.
You have a comprehensive understanding of how to structure data and information in both processes and information technology tools to ensure reliable, accessible, and relevant information. You also have a good understanding of data science, new technologies, analytics, and their wide-ranging applications in business context.
As a person you are flexible, multi-tasker, fast learner, and pro-active, comfortable handling unclear or unpredictable situations; you can work under pressure, meet required deadlines and know how to prioritise your work. In other words, you are a passionate and hands on professional with a strong sense of urgency and a solution focused approach.
You are an open-minded team player, with good communication skills that help you to navigate through the different levels of the organization and build strong relationships. You enjoy working, collaborating, and co-creating in a vibrant and changing multi-dimensional, multicultural and multinational environment.
And, of course, you share and live the IKEA culture and values and have a genuine interest in home furnishing.
ABOUT THIS WORK AREA
The Ingka Group is a world leader in the home furnishing business. We are a strategic partner and the largest franchisee of the IKEA franchisee system, owning and operating 389 IKEA stores and digital touchpoints in 30 countries.
The Ingka Group is a values-driven company with a passion for life at home and a vision to create a better everyday life for the many people.
The vision of the Business Steering function is to provide a state-of-the art business steering for Ingka Group, capturing real time & predictive opportunities and securing the right resources in the right place, delivering the highest value impact.
We want to steer our business with more speed and accuracy, take and implement decisions faster, respond faster to deviations and secure compliance. We want to be equipped with the right data, advanced analytics, and competences to make data-driven decisions.
We steer and secure profitable long-term growth in the omnichannel context, by enabling better business decisions, securing effectiveness and efficiency, and leading in accordance with financial and business strategies. This includes securing (financial) business performance, and a safe and secure environment in compliance with laws, policies, standards, and processes.
Business Steering is divided in different areas, amongst which, Retail Operations. Within Retail Operations we have 4 teams focusing on different topics. The Business analyst we are recruiting will be part of the BN Matrix and Financial Performance team.
As a Business Analyst, you will contribute to the success and further development of the functional agenda across Ingka by preparing analysis, insights recommendations and by maintaining, coordinating, and further developing financial plans and planning processes.
You will work together with Business Navigators, Business Steering Team Leaders and Business Steering Business Partners to support planning, performance management and decision support processes in the businesses, Group Functions, Service Functions and/or country Business Navigation organisations.
More specifically, this means you will:
• Prepare, distribute, and communicate holistic, reliable and relevant analyses, insights, plans and recommendations in the assigned area of competence, working closely with key stakeholders
· Support the Business Navigators and other stakeholders by maximising the use of existing reports and creating new reports/tools where needed.
· Contribute to the development of business opportunities, projects, business initiatives, new technologies and innovations.
· Contribute to the development and implementation of new ways of steering and measuring the business in a new omnichannel environment.
· Assess trends, business opportunities, (new) ways of working and risks, and advise on actions for improvement.
· Contribute to the implementation of Ingka Financial Strategy, planning, resource allocation and performance management.
· Monitor and steer business and operational activities in order to fulfil goals for relevant stakeholders.
· Maintain, coordinate and produce assigned reports; actuals and forecasts; further develop parts of the financial performance framework.
· Support the business by providing simulations, scenarios and forecasts.
This is a temporary position until 20220930.
You will be based in the Malmö office, Hubhult, and will report to the Overall BN Matrix & Financial Performance Team Leader.
Welcome with you application! Visa mindre

WHO YOU ARE
Are you an expert in the field of loyalty and customer clubs? Do you know how to create relevant and personal benefits and rewards for members to interact, engage and stay with IKEA? Do you want to be part of our journey towards developing our customer clubs to make them even better, attracting and retaining even more of our customers? Are you passionate about delivering a brilliant loyalty experience for our customers?
If so, we have the perfect role for YOU!
We are looking for a senior Loyalty Club expert to help us develop our customer club, IKEA Family. Leading our approach in creating and delivering a compelling value proposition and unique benefits and rewards for club members all around the world! You will support markets through innovating and implementing new benefits & rewards, to drive growth and brand positioning. Providing the appropriate skills, tools and capabilities as part of the overall Customer Engagement Approach. You will need to have a strong customer mind-set, be able to work cross functionally with many different stakeholders and have a drive for results. You should have high competence within Loyalty, Digital and Mobile Marketing technologies and trends. Plus solid knowledge and experience of Customer Engagement, Loyalty and Marketing best practice and trends.
To be successful in this role, it is important that you have the following capabilities and knowledge:
• Knowledge of the customer loyalty sector and how to tailor and execute member benefits and rewards based on multiple customer segments.
• Knowledge of how to acquire, convert and retain members and engage with them in a relevant and meaningful way across all brand interactions.
• Knowledge of member life time value and management, including how to increase through more relevant and personalised benefits and rewards and ROI to increase business results.
YOUR RESPONSIBILITIES
About the job: As a member of the Customer Engagement team within Attract & Activate, you will lead the IKEA Family member benefits & rewards framework and associated offerings to acquire, retain and develop customers, as part of the Customer Engagement Approach (CRM & Customer Clubs). You will bring your expertise and skills in loyalty management to create compelling benefits & rewards. Demonstrating how this can drive brand positioning, growth and increase member lifetime value.
You will also work closely with key stakeholders within the Attract & Activate, Sales Activation & Steering, Home Furnishing, Sustainability and country teams. Where you will contribute towards creating always on growth through more relevant and personal engagement with members.
In this role you will be based in Malmö, Sweden and report to IKEA Family Manager.
About the assignment:
The IKEA Family benefits & Rewards Leader will be responsible for leading the development and implementation of the IKEA Family benefits & rewards, to increase member recruitment, engagement and life time value. They will:
• Lead the implementation of the IKEA Family benefits & rewards framework and integration into the overall Customer Engagement approach
• Develop and implement skills, tools and ways of working with IKEA Family benefits and rewards
• Support markets for how to work with and integrate IKEA Family benefits and rewards to increase recruitment, engagement and life time value
• Provide subject matter support for the country teams within the area of benefits and rewards management for IKEA Family and act as a speaking partner on a global basis
• As part of the INGKA Retail Direction Job 8 ‘Always on for growth’, lead the IKEA Family regards concept and rewards initiatives to innovate, improve and deploy our capabilities within this area
TOGETHER AS A TEAM
Market Support: we have a mission to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.
Customer Engagement: our task is to drive growth and brand positioning by leading the expert hub for CRM, Loyalty, Personalized Communications and Engagement across 30 diverse countries. We develop and implement the Customer Engagement & Loyalty approach (CRM, Loyalty, B2B, IKEA Financial Services) to acquire, retain and develop customers to IKEA.
The IKEA Group: is a world leader in the home furnishing business. We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people. The IKEA Group operates in 43 countries and our retail operations include 321 IKEA stores in 28 countries.
QUESTIONS AND SUPPORT? LET`S CONNECT!
You see things a little differently. So do we. We believe that what you value is more important than what your CV says. We offer positions that will challenge your skills and let you grow. Come see things a little differently with us.
Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidates. So do not delay, please send us your application in English today or no later than 15 November 2021.
If you have any questions about the recruitment process please contact the Recruiter, Ami Ka Ling Hui at [email protected]. Welcome with your application Visa mindre

WHY WE WILL LOVE YOU
Do you get inspired by working together in an ever-changing multi-dimensional environment and motivated by challenging existing norms, through co-creation with colleagues and other IKEA units?
Are you passionate about how data can increase customer value and improve life at home for the many people?
Then this might be the perfect opportunity for you!
We are looking for a person who is driven by growing new business quickly and in an agile way with high interest in the opportunities that data brings. You should be able to translate insights into business opportunities and results and communicate complex and technical concepts in an easy way. We see that you are goal oriented with strategic, analytical and project management skills. You have ability to work under pressure and in multiple assignments and enjoy networking and create strong relationships with transparency towards all our partners inside and outside of IKEA.
To succeed in this role, you need to have a degree in Business Administration, Statistics, Psychology, Marketing, Consumer behavior or related field, and bring a minimum of 10 years of experience in:
• Market and consumer research
• Bringing insights to the commercial and business development organization that has resulted in successful initiative
• End to end experience in planning and managing consumer and industry insights
• Experience working in the financial industry is considered an advantage
Furthermore, you have expert knowledge of financial services and data analytics tools and techniques. You also have good knowledge of business and digital development within the financial, payment and/or data privacy space. You are up to date of regulation changes and possible impact it may have on Ingka model. Finally, we see that you have an understanding of the IKEA Concept, Brand Identity and is motivated by sharing and living our culture and values.
YOUR RESPONSIBILITIES
In this role as Financial Services Insights Leader, you will be responsible to provide insights from consumer and the financial industry that can be used in the development of financial services for a more affordable and convenient life at home and work of the many people and companies.
More in detail you will:
• Be responsible for planning and managing consumer and industry market research on a global and local level, as well as analyze and provide insights for the development of financial services and present it for easy understanding.
• Identify data sources and opportunities to create automation in the data analysis and visualization of insights, including understanding the impact of these opportunities (e.g. business case when appropriate).
• Use and/or create data models and analysis to create intelligence thus improving the development of new financial services as well as improving already existing financial services.
• Provide key functions (e.g. Digital, Market Support or countries) with subject matter expertise in the development and deployment of financial services, as well as creating guidelines and tools for them to act according to the financial services insights when developing services, offering, marketing and customer engagement.
• Lead initiatives to gain consumer and industry insights and intelligence and keep track of new trends (micro and macro), technologies, regulations, and industry practices to identify how these can be deployed to competitive advantage.
• Engage with the Insights function and Digital to drive and promote financial services questions and interests towards existing consumer and data tracking tools and KPIs.
• Network and create strong relationships within our financial partnerships and other third parties including peer experts in data and insights within the industry to maximize full potential of knowledge sharing and nurture opportunities for co-creation.
• Communicate and present at internal and external events and forums, representing and reinforcing the Ingka positioning within financial services.


The role is located in Malmö and you will report to New Retail Business Manager in Financial Services.
TOGETHER AS A TEAM
At Ingka, we have the bold ambition to democratise Financial Services for a more affordable and convenient life at home and work of the many. We are moving from supporting our customers with a one time transaction, to become their lifelong partners for their finances for home.
Part of the New Retail Business unit, we are creating a new Financial Services organization, led by the New Retail Business Manager in Financial Services to deliver upon this ambition.
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have any questions about the position, please contact the Hiring Manager Leyre Azcona Munarriz at [email protected]. If you have questions about the recruitment process, please contact the Recruiter Ami Ka Ling Hui at [email protected]
Please note that we will be reviewing applications continuously, which means that we may close the application process earlier if we find the right candidate. We look forward to receiving your application in English as soon as possible. Visa mindre

WHO YOU ARE
Are you obsessed with increasing customer value and improving life of the MANY people at home?
Are you passionate in the opportunities that regulation brings?
Are you motivated by challenging existing norms, test and try new ways through co-creation?
Do values and purpose guide you?
If so, this can be the perfect opportunity for you!
To become successful in this role, you need to have a degree in Law, and bring a minimum of 10 years of experience in advising corporates with legal matters connected to commercial and business development with very close collaboration with Digital, Legal, Treasury and many other functions. Minimum 10 years of experience influencing management and leading successful initiatives that carry significant regulatory impact to the business, as well as in the financial and payment industry. Experience from fintech and neobanks within ecosystems is considered an advantage!
We believe that you have extensive knowledge of regulation and legislation impacting financial services and very good understanding of business development and digital development within the financial, payments and/or data privacy space. You bring extensive knowledge of the main risk factors impacting IKEA within Financial Services and of regulation changes and possible impact on Ingka model. Finally, you understand the IKEA Concept, Brand Identity and our culture and values.
As a person you are excellent in negotiation, with ability to zoom into details, but always with the bigger picture in mind. You communicate and explain complex and technical concepts in an easy way. You see business opportunities from rigorous regulations and hold a strong commercial and business mindset, with a drive to achieve goals. To accomplish this, you use your strategic and analytical skills and the power of network and strong relationships. You demonstrate honesty and transparency towards IKEA customers, retail countries and in general towards all our partners inside and outside of IKEA.
YOUR RESPONSIBILITIES
As Financial Services Regulatory & Legal Advisor you will be responsible to provide legal advice to enable the development of financial services that are complaint with legislation and regulations, as we democratize financial services for a more affordable and convenient life at home and work of the many people and companies.
You will:
• Be responsible to stay up to date and keep the organisation updated with the latest legislation and regulation impacting the financial services (e.g., banking, payments, privacy, etc)
• Facilitate understanding across the organisation of the impact of such legislation and regulation on the financial services developed for the organisation to use this knowledge in their work when planning, deploying, creating business cases, etc
• Create guidelines and tools for key functions and countries to enable them to act according to legislation and regulation when developing and deploying services, offering, negotiating with 3rd parties, etc
• Provide key functions (e.g. Innovation, Digital, Market Support, Data Privacy, countries, etc) with subject matter expertise in the development and deployment of financial services
• Lead initiatives towards securing a compliant foundation for financial services
• Provide legal advice when entering in new countries, tendering, and negotiating contracts together with key functions (e.g. Legal, Procurement, Risk & Compliance, Treasury, etc)
• Engage with Group Treasury to drive forward financial services questions and interests towards regulators and other forums of influence
• Network and create strong relationships within our financial partnerships and other 3rd parties in the regulatory arena, including peer legal experts in the financial industry, regulators, etc to maximize the full potential of knowledge sharing and nurture opportunities for co-creation
• Communicate and present at internal and external events and forums, representing and reinforcing the Ingka positioning within financial services
• Keep track of emerging trends, technologies, regulations, and industry practices to identify how these can be deployed to competitive advantage
The role is located in Malmö and you will report to New Retail Business Manager in Financial Services.
TOGETHER AS A TEAM
At Ingka, we have the bold ambition to democratise Financial Services for a more affordable and convenient life at home and work of the many. We are moving from supporting our customers with a one time transaction, to become their lifelong partners for their finances for home.
Part of the New Retail Business unit, we are creating a new Financial Services organization, led by the New Retail Business Manager in Financial Services to deliver upon this ambition.
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have any questions about the position, please contact the Hiring Manager Leyre Azcona Munarriz at [email protected]. If you have questions about the recruitment process, please contact the Recruiter Ami Ka Ling Hui at [email protected]
Please note that we will be reviewing applications continuously, which means that we may close the application process earlier if we find the right candidate. We look forward to receiving your application in English. Visa mindre

WHO YOU ARE
Do you know how to create relevant and personal reasons for customers to interact and engage with IKEA? Do you have a solid track record in customer acquisition and lead management? If so, we have the perfect role for YOU!
We are looking for a CRM expert to lead our approach towards more customer led and personalised communication and engagement; so that we can acquire, retain and develop many more business customers to IKEA. You will support markets in driving growth and brand positioning through developing and implementing CRM skills, tools and capabilities as part of the overall Customer Engagement & Loyalty Direction. You will need to have a strong customer mind-set with extensive customer acquisition and lead management experience, be able to work cross functionally with many different stakeholders and have a drive for results. You should have high competence within “Digital and Mobile Marketing” technologies and trends within customer and shopping behaviours. Plus solid knowledge and experience of Customer Engagement and Loyalty best practice and trends.
To be successful in this role, it is important that you have the following capabilities and knowledge:
• Knowledge on how to tailor and execute communication, offers and promotions primarily for customer segments based on data signals, behaviour patterns, localization and previous interactions with IKEA across all channels.
• Knowledge of how to acquire customers and engage with them in a relevant and meaningful way across all brand interactions by recognizing the different stages of their experience journey.
• Knowledge of how to profile, model, analyse and report on all data, cross-channel, to gain insights for personalized marketing
YOUR RESPONSIBILITIES
As a member of the Customer Engagement & Loyalty team, you will lead the IKEA CRM value proposition framework, processes and associated customer offerings. With a focus on customer acquisition and customer & sales lead management, as part of the Customer Engagement & Loyalty Approach.
You will bring your CRM expertise and skills to unlock customer value from our data (more customers registering their interests and preferences) and to design more relevant and personalised offerings for customers to interact and engage with IKEA. Creating growth, deeper brand connections, build long lasting relationships and increase customer lifetime value.
You will also work closely with the CRM Hub Development Leader to identify and plan common CRM journeys and triggers to translate into campaigns and activities focusing on Customer Acquisition and Customer & Sales Lead Management. Also collaborating with key stakeholders within the Digital Product Teams, Customer and Commercial Activities teams.
Plus supporting markets with the skills, tools and methods to acquire multiple customer segments and generate, nurture and convert many more customer and sales leads.
In this role you will report to the CRM Proposition Team Leader and be based in Malmö, Sweden.
About the assignment
The CRM Proposition Leader will be responsible for developing and implementing the CRM customer proposition design, offerings and solutions for Customer Acquisition and Lead Management, as part of the overall Customer Engagement & Loyalty Approach and will:
• Lead the implementation of customer acquisition strategies and tactics as part of the Customer Engagement & Loyalty approach (CRM, IKEA Family & IKEA Business)
• Develop & implement skills, tools & ways of working for lead management capabilities (Including lead generation, managing customer & sales leads, developing prospects and conversion) to increase volume of quality leads and customer acquisition
• Support markets to identify gaps and growth opportunities to prioritise customer propositions and associated offerings in line with local potential for customer acquisition and lead management
• Provide subject matter expertise within CRM (with a focus on customer acquisition & lead management) for the relevant digital products
• Contribute to the expert hub for 1:1 communication and engagement, by scaling proven solutions of insight led offerings that acquire, convert and engage customers to IKEA
• Provide subject matter support for the country teams within the area of CRM (with a focus on customer acquisition & lead management) as part of the overall Customer Engagement & Loyalty Approach and act as a speaking partner on a global basis
ABOUT THIS WORK AREA
Market Support: We have a mission to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.
Customer Engagement & Loyalty: Our task is to drive growth and brand positioning by leading the expert hub for personalized communications, engagement & loyalty. By developing, implementing and owning the Customer Engagement & Loyalty (CRM, IKEA Family & IKEA Business customer clubs) approach to acquire, retain and develop customers to IKEA. Building long lasting and meaningful customer relationships.
The IKEA Group is a world leader in the home furnishing business. We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people. The IKEA Group operates in 43 countries and our retail operations include 321 IKEA stores in 28 countries.
QUESTIONS AND SUPPORT? LET'S CONNECT!
You see things a little differently. So do we. We believe that what you value is more important than what your CV says. We offer positions that will challenge your skills and let you grow. Come see things a little differently with us.
Please note that we will be interviewing continuously. So do not delay, please send us your application in English.
If you have any questions about the recruitment process please contact the Recruiter (Ami) Ka Ling Hui at [email protected].
Welcome with your application! Visa mindre

INTEGRATED INSIGHT LEADER, MARKET SUPPORT
WHO YOU ARE
Are you a driven and motivated leader who has a passion to work in all fields of insight to create actionable insights? If you want to lead the way with integrating insight sources, transforming business needs to better and actionable insights, drive customer centricity and thrive in an international environment together with insight professionals in over 30 countries – this is the opportunity for you!
We are looking for someone who has knowledge from all fields of insights, has the skills to translate them into action, wants to work close to the business and brings a service mindset to the table. You have an inspiring way of leading and managing people, having previously overseen a team of insight professionals. Your strong interpersonal skills and capability to manage internal stakeholders in a high-level business environment to build trustful and collaborative relationships will be key in this role.
More specifically, you have:
• Advanced knowledge of Mixed Methods Design, i.e. when and how to integrate qualitative and quantitative insight sources
• Strong capabilities to handle both strategic envisioning and operative analysis within the insight responsibility
• Experience managing and leading change initiatives, both process and task related
• Strong interpersonal skills with the capability to manage internal stakeholders in a high-level business environment, building trustful and collaborative relationships
• The capability to translate business needs to appropriate integrated insight methodology
• Managed insight professionals and provided support in a highly professional and inspiring way through facilitations of teams and workshops
• Strong analytical and data management skills and can work seamlessly with all areas of insight
• An ability to understand the complexity of the IKEA business and the role of Insights as an integrated part of the business
• Outstanding communication and presentation skills, both verbal, visual and written to be able to inspire using the IKEA tone of voice
• At least 10 years of experience in a comparable position, managing and developing insight capabilities
• Master’s degree within the areas of Business, Marketing and Communication, Economics, or related field
YOUR RESPONSIBILITIES
In this role you will work with capability development to ensure efficiency and effectiveness in our integrated ways of working and enable maximal value creation from the full insight community.
Additionally, you will:
• Act as a strategic insight capabilities partner and trusted advisor to key stakeholders
• Lead the review, assessment, and development of ways of working for the insight community both across INGKA, in the matrix and across IKEA
• Lead the Way of Working with the business planning and strategy processes to ensure an efficient and effective integration of relevant insights
• Lead and coach a high performing team of insight leaders and specialists
• Develop and share best practices and learning content across stakeholder within area of expertise
• Provide subject matter knowledge within the team, to functions and country teams, keeping them informed on planned deliveries and together with the countries enable an infusion of relevant and actionable insights
• Work across functions within INGKA Group and in good collaboration with other IKEA businesses to ensure alignments across IKEA
• Challenge and inspire the organization to see things from a consumer point of view, driving customer centricity
• Own, develop and share the insight toolbox, assets, and best practices
• Lead the work with the Insight Plan, including e.g. insight inventory and vendor management
ABOUT THIS WORK AREA
The Ingka Group is a world leader in the home furnishing business. We are a strategic partner and the largest franchisee of the IKEA franchisee system, owning and operating 389 IKEA stores and touchpoints in 32 markets. The Ingka Group is a value-driven company with a passion for life at home and a vision to create a better everyday life for the many people.
Our mission in Customer & Consumer Insights within Market Support is to drive sharp and well-informed decisions firmly rooted in a holistic understanding of market, customer, and consumers to reach INGKA strategic, tactical, and operational objectives.
We work in a pro-active way in close collaboration across all parts of INGKA using integrated insights focusing both on anticipating the future and understanding the past to create customer and business value.
As trusted advisors, we will strive to ensure efficiency and effectiveness in our work and harness the power of the combined knowledge of the global insight community.
We look forward to receiving your application as soon as possible. Please note that we will be reviewing applications on a continuous basis.
We welcome your application!


Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov. Visa mindre

WHY WE WILL LOVE YOU
We are seeking for a Food Operations Leader with focus on the food production and preparation. You are passionate about exploring new and innovative opportunities and have a great interest in finding more efficient ways of working. You do also have a passion for creating automated processes and strive to find digitalised solutions and tools. Besides a strong interest for operations, we do also believe, you get motivated by leading, inspiring and developing co-workers both within the centre of expertise and in the markets. You want to exceed customer expectations and drive business growth by creating a seamless customer experience for the many people. In addition, you are a true ambassador for the IKEA values and culture.
To succeed in this role, you have strong project management skills and experience of working with food operations (food production would be an extra advantage). You have a proven record of developing and implementing action plans, facilitating and developing trainings and reviews, providing directions and follow up on goals and have preferably IKEA experience from the country organisation. We believe you demonstrate well-developed strategic and analytical skills and get inspired by working with system management. You know how to prioritise and organise work to make the most efficient use of time and have strong communication skills. You have a proven record of senior leadership with a customer and consumer focused mind-set and the ability to influence, navigate and lead in a complex and fast changing environment.
You have knowledge in following areas:
· the IKEA Concept, Vision and Business idea, Culture and Values, IKEA Business Model and IKEA leadership
· the IKEA food operations and knowledge about sustainable operations
· IKEA operational compliance and food safety standards, HACCP and local food legislation
· on how to initiate, plan, execute, control and close cross functional projects
· about the market environment, expectations from the customers today and tomorrow
WHAT YOU’LL BE DOING DAY TO DAY
The main objective for this role is to drive food operational excellence leading to safe, consistent high food quality and a joyful customer experience within all customer and co-worker meeting points. You will support the markets to drive growth, improved profit and brand position by providing optimized, standardized and digitalized solutions, tools and ways of working for food operations. In this role, you will be the subject matter expert for one specific part of food operations - the food production and preparation.
You will:
· secure the implementation of the food operations strategy and contribute to the IKEA business plan
· provide operational standards, procedures, ways of working, solutions, tools and KPI in food operations
· identify opportunities with markets and other stakeholders to develop and improve food operations
· support market with specific development needs, share best practise and facilitate standardisation
· analyse food operations performance, act on deviations and initiate improvements
· act as a business expert/partner to provide food operations expertise to markets and other stakeholders
· work across functions within INGKA Group and collaborate with other IKEA companies
· ensure knowledge transfer and information sharing to, as well as between, the markets
· identify competence needs in partnership with Food CoE and act as a subject matter expert when developing learning solutions together with People & Culture
The role is located in Malmö and you will report to the Food Operations Manager.
ABOUT THIS WORK AREA
Ingka group is on a transformation journey to become more affordable, convenient, and people and planet positive, so is the IKEA Food business. We have a strong passion for food and are committed to create and deliver a unique, meaningful and trusted food experience for customer and co-workers. In this job you will be able to lead, transform and develop the IKEA Food business in Ingka group to ensure that we provide food that is safe, healthy, sustainable, delicious and affordable in a safe, convenient modern and joyful environment.
Ingka IKEA Food Centre of Expertise empowers the markets to deliver extraordinary growth with a strong commercial agenda, leading with impactful brand positioning and a convenient, inspiring customer experience. We aim to provide new retailing solutions that transform IKEA into a new era. We change together and grow together with markets by bringing center of expertise, knowledge and leadership to ensure a great IKEA food experience for customers and co-workers. Food matters for people, planet and for IKEA.
QUESTIONS AND SUPPORT? LET’S CONNECT
If you have any questions related to the role, please reach out to [email protected]. We look forward to receiving your application. Please note that we will be reviewing applications on a continuous basis.
Warmly welcome with your application! Visa mindre

WHO YOU ARE
Know how to lead and inspire a diverse team of CRM (Customer Relationship Management) subject matter experts?
Do you know how to acquire, retain and develop both private and business customers to interact, shop and engage with IKEA across 30 countries?
Do you want to lead the development of new CRM capabilities for Private and Business customers, plus Financial Services, as part of one the big growth drivers for IKEA?
If so, we have the perfect role for YOU!
We are looking for a senior Team Leader that will lead a team of 4 CRM experts and be responsible for our total approach towards acquisition, retention, and development of Private and Business customers to IKEA across 30 countries. You will lead the team to develop and implement CRM skills, tools and capabilities as part of the overall Customer Engagement & Loyalty Framework, including new business areas like IKEA Financial Services. You should have a strong customer mind-set to work and lead cross functionally to develop our capabilities within Digital Customer Engagement, Loyalty Management and B2B CRM.
To be successful in this role, it is important that you have the following capabilities and knowledge:
• Proven track record in leading a diverse team of subject matter experts towards customer acquisition, retention and development based on based on data signals, behaviour patterns, localization and previous interactions with IKEA across all channels.
• Knowledge of how to acquire, convert and retain customers and engage with them in a relevant and meaningful way across all brand interactions by recognizing the different stages of their experience journey.
• Knowledge and experience of leadership within a global or regional matrix CRM organisation, including stakeholder management, cross functional product team and agile ways of working.
YOUR RESPONSIBILITIES
As the CRM Proposition Team Leader, you will lead and develop a high performing CRM proposition team. Delivering skills, tools and solutions to create personalised offerings for both private and business customers, with the goal to acquire, retain and develop more customers to IKEA. You will also support new business areas like IKEA Financial Services with CRM subject matter expertise and solutions.
You will partner with the CRM Hub Development Leader, to translate customer acquisition, retention and development strategies into common CRM activities across 30 countries. Through developing close collaboration and ways of working between the CRM Proposition Team and Digital Product teams, Customer Experience and Selling teams. Supporting and upskilling 30 countries within CRM through providing common skills, tools and methods.
In this role you will be based in Malmö, Sweden and will report to Aaron Mitchell, Customer Engagement & Loyalty Manager in Market Support.
The CRM Proposition Team Leader will be responsible for leading, coaching and developing a high performing customer proposition team. They will own the development and implementation of our customer propositions to acquire, retain and develop both private and business customers to IKEA; as part of our overall Customer Engagement & Loyalty Approach. The CRM Proposition Team Leader will:
• Lead a team of 4 direct reports (CRM Proposition Leaders) to develop & implement skills, tools & ways of working with CRM across private and business customers (including sales lead management, customer life cycle and customer life-time value). Plus new business opportunity areas like IKEA Financial Services.
• Lead the development and implementation of strategies, tools and methods for private and business customer acquisition, retention and development (increase registered customers, reduce customer churn & maximise customer lifetime value IKEA)
• Lead the ways of working and collaboration between the CRM Customer Offering team and the central CRM Hub, to translate acquisition, retention and development strategies into common CRM activities
• Lead the collaboration between the CRM Proposition team and the Digital Product Teams, securing subject matter expertise, business impact ownership and ways of working
• Contribute to the expert hub for customer engagement & loyalty, by scaling proven solutions of insight led offerings that attract, retain and develop business customers to IKEA
• Provide subject matter support for the country teams within the area of CRM for private and B2B customers and IKEA Financial Services CRM as part of the overall Customer Engagement & Loyalty Direction and act as a speaking partner on a global basis
TOGETHER AS A TEAM
Market Support: we have a mission to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.
Customer Engagement: our task is to drive growth and brand positioning by leading the expert hub for CRM, Loyalty, Personalized Communications and Engagement across 30 diverse countries. We develop and implement the Customer Engagement & Loyalty approach (CRM, Loyalty, B2B, IKEA Financial Services) to acquire, retain and develop customers to IKEA.
The IKEA Group is a world leader in the home furnishing business. We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people. The IKEA Group operates in 43 countries and our retail operations include 321 IKEA stores in 28 countries.
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have questions regarding the recruitment process, please feel free to contact the Recruiter Ami Ka-Ling Hui at [email protected].
We look forward to receiving your application in English as soon as possible. Please note that we will be reviewing applications and interviewing on a continuous basis.
For us at IKEA, work/life balance is important, and in Sweden, it's common to take 3-4 weeks of annual leave during the period Mid-June to Mid-August to spend time with family and loved ones. Due to this, we kindly ask you to expect that this recruitment process may take a bit longer than it normally would do.
Warmly welcome with your application! Visa mindre

WHO YOU ARE
Are you an expert in the field loyalty and customer clubs?
Do you know how to create relevant and personal benefits and rewards for members to interact, engage and stay with IKEA?
Do you want to be part of our journey towards developing our Financial services offering for our Loyalty clubs all around the world?!
If so, we have the perfect role for YOU!
We are looking for a senior Financial Services and Loyalty Club expert to help us develop our FS offering to our loyalty club members. Leading our approach in co-creating and delivering a compelling value proposition and unique FS benefits and rewards for club members all around the world! You will support markets through innovating and implementing Financial Services benefits & rewards, to drive growth and brand positioning. Providing the appropriate skills, tools and capabilities as part of the overall Customer Engagement Approach. You will need to have a strong customer mind-set, be able to work cross functionally with many different stakeholders and have a drive for results. You should have high competence within Loyalty, Digital and Mobile Marketing technologies and trends within the Financial Services sector. Plus solid knowledge and experience of Customer Engagement, Loyalty and Marketing best practice and trends.
To be successful in this role, it is important that you have the following capabilities and knowledge:
• Knowledge of the Financial Services and loyalty sector and how to tailor and execute member benefits and rewards based on multiple customer segments and needs
• Knowledge of how to acquire, convert and retain members with our financial Services offerings and engage with them in a relevant and meaningful way across all interactions.
• Knowledge of member lifetime value and management, including how to increase customer lifetime value through engagement with our FS offering
YOUR RESPONSIBILITIES
About the job:
As a member of the Customer Engagement team within Attract & Activate, you will lead the Financial Services benefits & rewards framework and associated offerings to acquire, retain and develop customers, as part of the Customer Engagement Approach (CRM & Customer Clubs). You will bring your expertise and skills in loyalty management within the FS sector for creating compelling benefits & rewards. Demonstrating how this can drive brand positioning, growth and increase member engagement and lifetime value.
You will also work closely with key stakeholders within the Attract & Activate, Sales Activation & Steering, Home Furnishing, Sustainability and country teams. Where you will contribute towards creating always on growth through more relevant and personal engagement with members.
In this role you will report to Penny Shaw, Loyalty Manager.
About the assignment:
The Financial Services Benefits & Rewards Leader will be responsible for leading the development and implementation of the Financial Services benefits & rewards, to increase member recruitment to FS, engagement and lifetime value. They will:
• Lead the implementation of the Loyalty Financial Services benefits & rewards framework and integration into the overall Customer Engagement approach
• Develop and implement skills, tools and ways of working with FS benefits and rewards
• Support markets for how to work with and integrate FS benefits and rewards to increase recruitment, engagement and lifetime value
• Provide subject matter support for the country teams within the area of benefits and rewards management for Financial Services and act as a speaking partner on a global basis
• As part of the INGKA Retail Direction Job 8 ‘Always on for growth’, lead the Financial Services rewards initiatives to innovate, improve and deploy our capabilities within this area
TOGETHER AS A TEAM
Market Support: we have a mission to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness.
Customer Engagement & Loyalty: our task is to drive growth and brand positioning by leading the expert hub for personalised communications, engagement & loyalty. By developing, implementing and owning the Customer Engagement & Loyalty (CRM, IKEA Family, IKEA Business Network & IKEA Financial Services) direction to acquire, retain and develop customers to IKEA. Building long lasting and meaningful customer relationships.
IKEA Financial Services: we want to democratise Financial Services for a more affordable and convenient life at home and work of the many. We are moving from supporting our customers with a one-time transaction, to become their lifelong partners for their finances for home.
QUESTIONS AND SUPPORT? LET'S CONNECT!
We look forward to receiving your application in English. Please note that we will be reviewing applications and interviewing on a continuous basis.
You see things a little differently. So do we. We believe that what you value is more important than what your CV says. We offer positions that will challenge your skills and let you grow. Come see things a little differently with us.
Warmly welcome with your application! Visa mindre

WHO YOU ARE
Most people see a loan. You see a more affordable and convenient life at home for the many!
Are you passionate about the opportunities that financial services can bring to IKEA customers? Do values and purpose guide you? Are you energized by finding solutions in fast paced and complex environments? Do you have a solid track record delivering services within the Financial Services industry?
If so, we have the perfect role for YOU!
To be successful in this role, we believe you have:
• Very good knowledge of tools and processes to execute and deliver complex assignments
• Very good knowledge of digital development and IT within the financial and payment industry
• Good knowledge in payment types & global payment infrastructure
• Very good knowledge of the financial industry – schemes, acquirers, issuing banks, customer offers, data flows and reporting
Above all those, you bring leadership and communication skills to lead change, solve conflicts and work closely together with countries and other functions. You bring project management skills to take fact-based decisions and secure timelines, scope and budget You demonstrate open-mindness and outside-in approach: having our customers first in mind and being ready to lead change and new ways of working. You possess flexibility in working with pressure, in multiple assignments, in multiple countries, with different maturity levels at the same time. You demonstrate honesty and transparency towards IKEA customers, retail countries and in general towards all our partners inside and outside of IKEA.
We see that you have a degree in Business Administration/Finance or similar with experience working in a global organization. You have a minimum of 5 years of experience in leading complex projects within the financial industry with high digital components. You also have experience in delivering results according to timelines and budgets, working close to/co-creating with banks, financial institutions and fintech as well as working in cross-functional teams.
YOUR RESPONSIBILITIES
As Financial Services Operations Leader you will lead and drive the implementation of financial services for different customer segments that democratise Financial Services for a more affordable and convenient life at home and work of the many.
You will:
• Support countries by leading the operations implementation of concepts and proof of concepts (leasing, IKEA Business, Apply & Pay…) in the retail countries
• Lead across INGKA Support functions, Retail countries, Financial Institutions, Payment Networks and Fin Techs when implementing new set ups and/or concepts in order to implement new services according to the financial services implementation roadmap
• Secure that the scope, timelines and financial conditions are respected as they were designed and negotiated
• Be alert to and escalate during implementation, any deviations from the originally designed concepts and/or new opportunities for improvement that come up
• Identify and map capability gaps that might happen in the countries and/or support functions and raise them to product teams
• Create processes in the countries and/or in the support functions when needed for implementing the new concept and/or set up
• Document and collect learnings and best practice in order to ensure that concepts and solutions implemented are scalable and replicable in other countries
• Engage with and ensure engagement from other functions and/or companies supporting Financial Services (Digital, Attract & Activate, Payments, Services, Circular,…) in order to facilitate their understanding and planning for how, when and with what they need to contribute to the financial services implementations
• Stay up to date with country practice, competition, trends, new players, regulation and others that might have an impact on this fast-moving industry
TOGETHER AS A TEAM
At Ingka, we have the bold ambition to democratise Financial Services for a more affordable and convenient life at home and work of the many. We are moving from supporting our customers with a one time transaction, to become their lifelong partners for their finances for home.
Part of the New Retail Business unit, we are creating a new Financial Services organization, led by the New Retail Business Manager for Financial Services to deliver upon this ambition.
You will be a member of the Financial Services Operations team and you will work very closely with Digital, Market Support, Treasury and Procurement as well as with the IKEA Retail countries.
This role is located in Malmö, although there is an opportunity to consider other locations (Leiden, Bangalore) for the right candidate.
You will report to the Financial Services Operations Manager.
QUESTIONS AND SUPPORT? LET'S CONNECT!
Please note that we will be reviewing applications continuously, which means that we may close the application process earlier if we find the right candidate. We look forward to receiving your application in English as soon as possible but no later than 6th June 2021. Visa mindre